Shop Talk

1. I WOULD MAKE SURE THAT ALL OF MY FRIENDS AND FAMILY HAD NO MORE CONTRACT

2. HOPE FOR SMELLY SMELLY MCSMELL PANTS WERE TO COME INTO THE STORE SO THAT I COULD ACTUALLY SPRAY HIM WITH THE LYSOL THAT WE KEEP ON THE FLOOR FOR ONCE HE LEAVES.

3. TELL THE NEXT CUSTOMER WHO SAYS THAT ITS F**KING CRAZY THAT WE ASK FOR A 250 OR 500 DEPOSIT SO THAT I CAN SAY ITS FU**ING CRAZY THAT THEY THOUGHT THAT WE WOULD LET THEM GET A PHONE WITHOUT A DEPOSIT

The customer wasn't happy because I couldn't cancel an order that he placed three days ago that is already on the UPS truck on it's way to him.

How, you may ask, did he express his displeasure?

Guess...

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He BELCHED into the handset and slammed the phone down.

Nasty nasty nasty, I need to clean my ear out now.

I would stab you in the eye with it so it's good for you that they don't let us have actual writing utensils isn't it?

I've been on this call for 30 minutes, she said she wanted to order a phone, we went through everything but the legal text. She wanted to port her number and went to get the account number from the OSP (other service provider) and then came back but before giving me the # said "Can you hold for another minute?" I said "Of course!"

That was 15 minutes ago.

I had to pee before the call started, my lunch started 15 minutes ago, I figured she was just checking the #... I've tried saying things like "Ma'am?" "Hello" "Are you still with me?" nothing is getting a response...


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Finally she came back! S...
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I just recently signed up and i have the LG vx9900 enV.....i keep reading about bitpim or something for ringtones. What is this?

I work for an AGENT. People don't understand that and they come in and bitch and complain because they didn't know that. They really don't even have an excuse. Our sign for our store is BIGGER than the Verizon sign. Unbelievable..

Customer: Why does your sign say VERIZON WIRELESS if you aren't really VERIZON?

Me: Did you read they GO WIRELESS and PREMIUM RETAILER that is under it?

👿 👿 👿

I am only 19, but I know more about some of these devices than most people in my store. I am a tech head. I can figure out most problems about phones I have never seen. I am just good with technology. SO why do I get customers you question what I am telling them. Like I am lying. This guy called over the phone and I told him what was wrong and what he needed to do. I also told him, that he can come into the store and I will show him. No big deal. When he gets here I talk to him and start trying to help him. He says that I don't know what I was doing and he wants whoever he was talking to earlier. You should of seen his face when he found out it was me. 😁

Yesterday I had a customer in a bright red, adidas jogging suit, complete with fanny pack, come in and stop in the middle of the store and say:

"you may not recognize me, but.....(pause) I am a new customer of yours and i'm here to pay my bill."

I thought he was gonna say something like:

"you may not recognize me, but......I used to play Theo on the Cosby Show"

This is a phone we all carry so i was wondering if this is a universal thing among all carriers...

do you get more razrs coming in with water damage than any other phone? cuz i sure do.

i wonder if its a commentary on the intelligence of the people that buy razrs... i bet it is...

Regardless of wireless carrier (because I know Nextel does weird things from off-network callers/texters) If a cell phone rings the normal cycle before going to voicemail, is it still possible that the receiver of the call has no signal and does not see a call or register a missed call?

I had the customer tell me about 30 times that she has terminal cancer and that shes dying. Plus, she got in a car wreck and lost her babies. She got a rental car and someone just hit her in that too. Im just making an insurence claim for you lady....do i need to know all this? Do you expect me to make the deductable cheaper? Is it wrong that I just don't care about that kinda stuff?

Ok, so they released the orange enV... it looks like a traffic cone. They completley missed the OBVIOUS choice of color for the enV.

And now they found it. There's a Green enV on thinklg.com

Customer comes in to ask about getting his bill.

C: Can you print me out my last couple bills?

M: I apologize, sir, but I don't have access to your bill or access to print it. Customer service could answer any of your billing questions, and have bill reprints sent to your house.

C: Why can't the store give it to me?

M: 🤨 I don't have access to your bill or access to print it out. And actually, it's against company policy to reprint a bill in store for you in order to protect you acct information. You have to call customer service for a reprint. (give customer the # and he thanks me and walks out)

several minutes later he returns, on the phone.

C: My girlfriend (pause) sorry, fiancee, says that I CAN get the bill here f...
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I am never getting off this call. This lady called telling me about her ex. And they were happy and he cheated on her and had a 1 night stand and left her to be with that woman because he thought it was the right thing to do and she thinks she just needed a green card and new she had a good man. Then she starts talking about secret service following her because of her ex they were together yada yada. And her heart still loved him. And her mom died of cancer..

So this lady goes on and every time I try to cut her off she calls my name and starts crying.
Now after about 20 minutes she finally getting to the point saying she needs She wants a brand new phone for her safety. Does not want a refurb.


Some people are freaki...
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My systems won't allow me to access business accounts so adding lines and such has to be called in.

Well for this particular customer he wanted to add a line to his existing family plan. This is apparently harder than it sounds.

I called in the normal line I use for activations and they say that they need to transfer me to business care to activate since they are unable to....okay fine right?

Oh hell no, not fine....either I would get transferred to the wrong department (I got transferred to the finance dept TWICE?!?), the next 3 people didn't have access to business accounts (well what did I get transferred to them for then), the next couple people didn't have access to archived codes to add the line....and one person hung up on...
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The only cool think about working for "Spring" is they allow you to disconnect irate customers who are using profanity or becoming abusive. I didnt think that would ever be a "selling point" for this job but I just got to use it and I must admit it felt great.

So I am new here to the boards. Yay.

I have worked for a sub-agent in Vegas now for about 1 year and 9 months. I have been going for a manager position for about a year now and they promoted me to "Lead Sales Rep" which is basically manager without the title...and sadly without the pay either. Everyone before me got promoted right off the bat to full fledged manager, and not only have I done more for this company than any of those Jokers, including selling out who I truly am and how I express myself, I am yet still here spinning in circles for a dollar more an hour, but losing 700 a month because I am not a manager.

I have two employees here which are both new and no one else besides me actually knows what they are doing yet my store i...
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I've lost 3 acts to you today. What makes you so special that you can give away free blackjacks with new lines of service or give customers a $100 bill credit and a free phone since they work for american express! F You!

work for MetroPcs? If so how do you like it?

They sent this email out earlier this week.. i take it some mud-slinging is about to happen.

"Team –

We need to take a QUICK look at where AT&T is still running Cingular advertising, in-store pieces, etc. We are looking for any proof that Cingular is still in market – even if it’s a mention at the end of an ad “Cingular is now AT&T”, etc. We need photographs and proof with dates. And, we need it by Wednesday of this week. Please share this email with all your store associates.

If any of you see any proof that Cingular is still in the marketplace, please send me a picture ASAP. Marketing will provide a $25 GAS gift card to those who submit a picture by COB Wednesday, August 29."

Any ideas?

damn QA agents! they are soooo biased, close minded and they themselves contradict each other, so inconsistent and are not even calibrated themselves, how do you expect us agents to have QA grades if our QA agent are incmpetent themselves! 👿 i freakin hate them, they even hit my choice of words such as the way i apologize to customers...you think you're GOD??? you think you are all mighty and perfect, if so, go F*ck your grandma...im such in a bad mood...sorry, im not going to be promoted anymor because my QA messed my stats!!!!