Shop Talk

Can't wait till 12:00CST. I'm outta here! Headin to Missouri for a float trip. Bye-bye crabby customers! Yes, I'll come back to it Monday, but atleast I'll have a full weekend away from this place with nothing but a lot of liquor and sunshine ahead!


Anyone else doing anything fun this weekend?

i just love when customers just walk through my door rambling off their number like i will magically know exactly what they want. then when i ask What am i looking for they say... just look up the account.... Stupid people!!!

or even better when u ask for their mobil number and they say... oh well i don't know it but my name is blah blah... neat!but i can't look up shiz w/out ur number dumbass...then they don't even have their phone on them so i can find it!

Buwahahahaha, I just ratted on a guy that turned into a chain reaction that's getting a few people fired! 😈

...who thinks you have to give every phone away for free to make a sale or gain customer loyalty: Think again and learn a little bit about retail sales. We match VZW sale prices and don't bend for anyone other than very close friends or family. We are one of the top agents in our state. People love us because we are honest, we take care of their problems, and we help them with everything under the sun. People who give everything away are either shady or stupid OR they don't care at all about the customer or their own pay check. The exception would be a company-wide promotion, not your renegade sales technique.

My best friend from college just called me to ask about getting some phones. I always give him the best price I can witho...
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call in and wanted to get a new phone for free or she'd cancel... great i can get you over to someone that can help you with that... we are expecting about a 10-15 minute wait (retention dept.) she said "Oh hell i don't want to have to wait i'll just go to a company that has better service and wants my money."

... because ma'am as one of the 4 major providers and with billions of dollars in revenue your thirty dollars will hurt us so much...

hate it when customer think they have leverage over the company like that.

Any ATT workers out there with any info on the acquisition of Dobson Communications(Cell One)?

Just wish i knew if i would have a job in a few months.

This lady was transfered by care.. She could not get a replacement phone.. Sorry lady.. And anyways.. She went off called me inhuman and all I see is black and white and yada yada yada. I was really nice to her too and I guess that pissed her off more. She flipped.. Told me I was going to give her a panic attack and that she was going to sue us all.. I told her to have a good day and pressed mute and thats when I heard it all. Her and her husband are canceling everything and they are going to stand outside all the stores with big signs and tell people as they walk in that we are all crooks..

So this woman just spent the better part of an hour SCREAMING at me and at a representative from UPS.

Apparently she couldn't be bothered to change her address with her credit card company and her billing address ended up an old one. So we sent the third line to the address on her billing address... She doesn't live there and it was signed for by the woman who does (which is illegal actually) and now we need to get a new phone out to her.

We can do this, we have a process. She is upset because she says the agent placing the order did not verify her address OR ask for shipping address. (Possible but I doubt.)

But she spends all this time screaming obscenities about the woman who signed for the package about how she's a crack whore ...
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They need to take me out of post care.

The last caller just asked me why there was a 45 minute wait the last time he called in. I told him that it was because everyone had called in at once. He said that a supervisor told him that there was a vacation slowdown and then he said "Well, I got through immediately this time. Everything's ok" and then hung up.

1) You can pick out the make and model of phone being used in a tv/movie

2) You know when the ringtone does not match the aforementioned phone

3) You are talking on aim/yahoo and spell the word "razor" (as in gilette fusion) R-A-Z-R




Feel free to add to this list as needed.

Suppose your employer made your customers pass a test to determine if they will sell them a cellphone and service. What would some of the questions be?

i have a girl here that is trying to put music on her chocolate. she has the music essentials kit and is using a usb cable. she followed the directions and wen to the store to have her phone updated. every time she tries to transfer the music, the phone and the computer says failed. whats happening?

Okay, I really, really, really enjoyed my vacation. I really, really am kinda hacked that I have to work. I'm really kinda hacked that we got TS Erin to dump 8 inches of water in less than 5 hours, and I'm kinda just not in a good mood to start with.

First rattle out of the box, 87 yo man in a hoverround sits outside our (open) door, making rude gestures to get me to come let him in. We don't open for 30 more minutes, but I decide to take pitty on this poor man (first mistake) and help him into the store.
He proceeds to tell me that both his cell and his landline are not working reliably (no poop, man, half the state is flooded, you are lucky anything works at this point.) and he wants one of us (I'm wearing a skirt today) to climb ...
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I nearly had a four-upgrade Alltel sale, and when I looked up the lady's account, she still had over a year left on her contract... yet she had three+ year old phones. How could that be?

Then I saw that she changed her plan a few months ago. I asked her where she went to change that, she told me she went to an Alltel corporate store.

👿

I know exactly what happened. When she changed her plan at that store, the rep she talked to slapped a new two-year contract on her account so he could get commission for a new contract! The worst thing is that neither I nor Alltel customer service can do anything about it. I HATE the corporate stores around here, they're ALWAYS screwing their customers over!

so, a girl and her mom are in here, w315 with Verizon, and the girl showed me that her phone will power cycle if she attempts to look at options on certain text messages. some texts come in with squares and symbols, and some are normal, but others she can't view at all, and if she presses options at the wrong time, her phone resets itself. she also deletes texts, and when she power cycles her phone, the texts are back on. the first phone had issues, and they swapped it, this is the second, and it has the same issues. any guesses?

hurray. we got bought out by corporate and now there are no charge-backs from here on out. i consider myself a very honest rep. too bad for custys now im just gonna slap everything i can on every line that comes in and wait for the big check. 😁

So I woke up feeling like poo today, I still do in fact. Fortunately it's my Friday and we're slow so I can concentrate on not drooling (again) on the keyboard (which really describes most of days...but worse today.) My head is pounding and my brain is draining down the back of my throat (feels that way.) and I have that Chills/Fever thing going on (good times.)

On my way to work and it's so bright out I can't seem to keep my eyes open. Finally I'm alert enough that I don't feel like a menace driving. As I'm pulling onto the freeway my phone rings and I answer... it's the college calling to tell me that the class I want is being canceled because there are only 5 people enrolled.

That poses a problem because I am on financial aid (l...
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It was only 2 dollars but still...

I had a lady come in after we closed. I had talked to her the previous day and told her about 2 free phones. We got started and I brought up how they were better then free because she is only paying 30 dollars today and getting 50 dollars back in MIRs. We'll this mad her very mad. Obviously she is from another planet because when I told her they were free the previous day she thought that meant free out the door. So we wants them all free and the MIRs. After a good 30 minutes of bartering I offer to give her the first one free only. After activating the phone and ringer her up its about an hour after we closed and I'm about 4 hours late on having a drink. I start to explain the prorated part of h...
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old bast@rd, asks for a plain phone, no "flip-outs, pop-ups" 🤨 🤣

"if I don't see the phone I want, I'm switching."

I showed him our slvr, which he immediately complained about scratching the screen. HELLO!?!?!?!

he asked about buying the phone outright, and I told him. I guess I should've told him something less than the price he was viewing (2 yr contract price) 👿 WE DON'T HAVE A PHONE THAT YOU "like." go away.

Or is it just me?