Shop Talk

i am going to be moving to new york in a couple months and would like to apply to a verizon retail store for a sales rep position. can anyone please tell me how much they make? i am interested in hourly pay and if you you could email me a detailed version of your commission structure for phones, contracts, accessories, features, etc. i would really, really appreciate it. i will be looking in the manhatten area.

I never figured this would happen to me, since I work in a Call Center, but I guess it can happen.

I ordered Chinese food for lunch today (Go General Tsao!!) I figured it would be like any other time we in the call center ordered anything. We don't even have to give anyone the address, as all the local places that deliver know where we are, and what we do here.

So the food gets here, and I go outside to pay for it, cause of course we don't let them inside the Center.

I take the food from the guy and pay him, and just as he's turning to leave he stops and asks me if I'm "one of does guys dat works wid da phones" and then asks me if I can help him with his phone (which was all scratched, mangled, and was holding the battery in with ...
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i have a business owner here trying to do a TOS and combine his two accounts. he just bought a new phone from me and keeps taking pics of me while i'm sitting right here.. he actually just asked me to turn the shutter noise off.. 😳

this is so weird.. i dunno what to do or say

I won't go into all the detail about wu10304, but I'll say he got his hand caught in the corporate cookie jar. I'm sure wu10304 will fill you in if you PM him. 😁

https://www.phonescoop.com/account/user.php?id=89136 ... »

I am at an authorized retailer and this is how we now have to answer the phone:
"Hello, thank you for calling ******* **********, an at&t authorized retailer, my name is cellfoneslinger, how can I help you?"

Its a horribly long greeting and a waste of time in my opnion. We have had several people just hang up before the at&t part of the greet already.

My friend works for the same company on the Sprint side and doesn't have to say anything about being an authorized retailer, in fact his kiosk doesn't even say they are a retailer. I have about 8 signs on my tiny kiosk stating that I am an authorized retailer. Yet when someone calls at&t CS and asked what the closest store is, when they need to do something only a COR store can do, C...
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Me-M
Customer-C

Keep in mind this customer has 2 teeth 😁 and is huge with suspenders

C- (points to the treo) I need that there phone.

M- well sir what feature of this phone interest you?

C- It got picture stuff so i see who calls.

M- yes sir we have a variety of camera phones that might better fit ur needs.

C- well what u think cuz i have a farm this here isn't no good?

M- no sir I believe that phone has a lot of features you won't use and it also is a little higher priced.

C- U just lost ur sell( storms out)

ummm... wow i sure the heck love days like this

Some guy just gave me a lecture becaus the 2 little bumps on the 5 key on some of my demo phones wasn't big enough. he said "The Americans with disabilities act requires that you put that little bump on the 5 key" blah blah blah! and he's not even blind! what does he care for?

Im firewalled but i found a game website that wasnt firewalled(until my manager found out and blocked it). its www.addictinggames.com
try it and let me know if it works on your computer. also www.foxnews.com is unlocked.

I got shopped a few days ago and when the lady came up to my kiosk I was ringing up a feature so there was no one at my computer but I was busy. On top of that she stood at the opposite end of the kiosk so I couldn't even see her behind my accessory display. One of the first thing she said to me was that she was still in contract with verizon. (I come to work to make money not talk to people that are not going to buy today :evil🙂 She ends up telling me she has a Blackjack with verizon, which is when I knew I was being shopped. I went straight down the list of thing to say but I didn't offer a family plan because she was fat and ugly and I assumed she had no friends or family. After qualifying her I showed her my Blackjack and her face ...
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*Phone rings*

Me: Thank you for calling at&t, how can i help you.

Cust: Do you have T-Mobile?

Me: 😳

Cust: Hello?

Me: Yes ma'am, I mean no ma'am. We only sell at&t.

Cust: *click*

Me: 🤣

I've lost all faith in humanity. The general public is growing stupider every day.

This older guy walked up to my kiosk and asked about a case for his new Samsung Sync.

C: Can I see that one? *point so a case behing the glass*

M: sure here you go *pull it out, open it up so he can see*

C: how much is it?

M: $29.99 they are all the same price.

C: *tries the case on his phone examining it over and over in his hands.*

C: well can I see that one *point to another*

M: Sure here you go.

C: How much is this one?

M: 😳 it's 29.99, they all are 29.99

C: can I see that one? *point again*

...45 minutes later...

c: how much is this one

M: 👿 29.99

C: I really like this one, I'm going to have to think about it.

👿 👿 👿

Are you serious! he made me pull out every ...
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Does anyone know of any cool programs for the mogul? I have a couple new profiles, a chat thread, and up to date weather. I'm lookin for more profile options such as maybe sports or any other cool programs. If you know of any let me know.

So she's busy yelling at me because she ordered a phone last week and it hasn't arrived.

I manage, eventually, to get her to give me the order number.

While she is yelling I pull up the UPS site and see that they tried to deliver today but nobody was there.

I tell her this (when she pauses to breath) and she starts screaming that there is no yellow sticker on her doo... oh there it is.

Suddenly we are completely calm. Do I know where to go pick it up? No ma'am, that sticker should say. Oh it does?

Is there anything else I can help you with?

No?

Alright, have a nice afternoon.

I just got a call from a customer who was very angry because the global phone he rented from VZW had calls to his regular cell phone number forwarded to his global phone but he didn't get UNLIMITED CALLS between his friends' VZW phones in the US and his global phone in Turkmenistan or whatever the heck country he was in. He has a bill somewhere around $1000 because he talked to his friends like he was back here.

1. Don't yell at me. I didn't rent you the phone, hence, I didn't explain T&Cs.
2. You are in another country. Do you know ANYONE who can call or be anywhere in the world without having more than just a standard calling plan?
3. Your stupidity does not mean that my company, that didn't even rent you the phone, has to p...
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Me: how can i help you?
Cu: *holding his house phone* I cant hear very well on this phone.
Me: 😳 sir thats a house phone.
Cu: well what do you sell here
Me: Sir we're a cell phone store, we cant help you with that
Cu: well who the hell can?
Me: Well take it over the Radio shack see what they say.

Wish i could be there to see the look on their face. He was about 85 skinny as hell wearin a wife beater 🤣

I don't know where to put the sim card in my new phone that insurance sent me?

What type of phone it is?

I don't know I haven't open the box.

If you open the box and follow the directions, it will tell you what to do.

So what do I do with the old phone?

It will say on the directions.

So I have to open the box first.

😳 NO!! Just shove it up your a$$ and it might help.

Ok lady just came in.

C: My father called in and I am supposed to get this put in my name and you are going to give a me a phone.

M: Ooo K? Let me pull that account up, you said it is in your fathers name, do you know the password to the account

C: No

M: last 4 of social

C: No

So I call customer service and see if the customer had authorized someone to do a change of financial responsibility, and they had ok'd her so finally i am getting somewhere

M: Ok i found where you father called in and ok'd you to take over the account, I just need your drivers license

C: I don't have one

m: on you? have a state Id

C: No I had my dl taken away and don't have state id with me.

M: I need it to run your credit and get the...
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🤣 🙄

Phone: RING RING RING

Me: *answers phone with name of the wireless company, my name and how can I help you*

Lady: Pediatrics, please.

Me: 🤨 Uhhh, this is -name of cell phone company-

At least she wasn't mean about it.
made me roffle.

So I was helping a custy and some random kid outta no where just walks up and starts talking to my custy, telling them that all cell phone companies are the same and yaad yaad yaad (more bs and made up facts). I was like what then he turns to me and starts lecturing me about how all call phone companies are owned by one big corporation? I was completely at a loss, so I hand him two coverage maps, one for at&t and the other for verizon and asked him why verizon doesn't have the same coverage? He went on and on about how verizon is the only company that is separate from all the others? WTF? he ended up chasing away my custys trying to tell me this. I really would love to punch this idiot in the face! If he's so smart about cell phones than why...
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So I went out last night and I swear this girl shut my alarm off I showed up to work an hour late!