Shop Talk

WTF! I actually had someone from verizon come to ask me how to fill out their FAN ID form. I can't believe it!

gentleman came in with two OLD phones to "donate" otherwise known in our company known as hawking for prepaid, and with a new phone that he wanted voice dials programmed on. I showed him how to do it, gave him a few pointers, and since no one else is in here currently, let him stand at the counter and put "all" 5 voice dials into his phone. no cussing, no staring blankly at me or the phone, then asking why I won't help him; he had the instruction manual, but said that it wasn't as helpful as the one to his old phone. genuinely a nice guy, and he had a learning curve! UNLIKE most of my customers.

So there was a contest here to see who gets to go to the company picnic. The objective was to sell as many accessories as I can to determine if i get to go to the picnic or be at work all putting up trash. Well I won🙂 Sunday I'm going to the company picnic...so i thought. I got a call from my boss, whom dont like me, and he asked me if i RSVP for the picnic. I didnt cuz no one knew who was going. He then said,"well you cant go and the other guys are going. Sorry about that." Makes me wanna stick around here eh?

so, as I'm back in the kiosk/glass shelf box for now, what do you folks who live in such things do when folks use your counters to...

lean on while waiting for someone else

dig around in their oversized handbags

"just look" for...ever, and then act annoyed that you're not following them around/act annoyed that you're following them around

laugh at your signs

ask what your signs mean

say "can you hear me now?" (VZ indirect) while walking by, cackling loudly

"just look" at the three accessories not down in the cases, trying to match ______'s phone to it.

ask you where ________ is (competitor, bathroom, food court, et al)

Customer calls in pissed because he received his replacement phone and his pictures didn't transfer over. I explained and he said "I want credit then". I almost got ghetto on him.
"No, we do not do that you may want to call care but I very much doubt if they will give you a credit for that."
That just got on my nerves

My dept recently was trained on Ensemble billing for Sprint/Nextel customers. Unfortunately, we got a 10 pg handout, username/password list and were told to have at it.

Anybody out there consider themselves experts that wouldn't mind sharing some insights?

Sub SOCS, Churn Offers, Handle Orders and the like... AH!!!! What does it all mean?

Any help would be greatly appreciated.

Thanks,

😉 Lurr 😉

So maybe you should think more than five days in advance and your credit wouldn't suck so bad...

She ordered a Sidekick 3 from us, then decided she couldn't afford it... sent it back and wants her money back NOW (we got the package back two days ago... our timeline is 30 days as that is what the banks cycle on.)

Apparently if we don't give her the money back now she can't pay rent.

If she had bothered to budget for her rent ahead of time and not purchased a toy she couldn't afford she wouldn't be in this bind but now it's my fault.

So don't care.

An old guy probably 64, caucasian walks in.....

c-I'm here to pay up on my bill.

m-Ok sir, can you please hold on a min while I log into my system.

as I'm logging in I notice a wad of cash in his hand.

m-Sir? Where you wanting to pay with cash?

c-Yes

m-I am only set up at my store to take debit card or credit card or I can help you pay over the phone with a check. The closest cash payment center is 6 miles away in either direciton.

c- What? Thats ridiculous! What kind of company doesn't take cash?

m-Well sir, we are privately owned we have 45 stores and none of ours can take cash only the corporate stores can.

c- So they just don't trust you to put it in your till?

m- It doesn't go in a till. You put the cash in...
(continues)

... one more person yells at me because THEY broke their phone, I'm going to go insane.

c - ...im going to verizon *stands at my desk staring at me*

(20 minute long convo involving no insurance and no upgrade eledgibility led up to this defiant comment... lets see how it went...)

m - 👀
c - 🤤
m - 👀
c - 🤤
m - 👀
c - so...
m - ... you still have only had this phone for 4 months and dont have insurance ... youll have to pay full price for a new one
c - but i just threatened to cancel...
m - yes you did...
c - so what are you going to do.
m - to cancel service you call customer care... you arent eledgible for a discount those are your options. if youd rather drop 200 on a cancelation fee than pay 150 for a new phone thats your choice... but i cannot give you a phone to s...
(continues)

Who's on right now?

So I went into the dealership to have them help me sync the bluetooth on my phone to the bluetooth in my car since i'm apparently not tech-savy enough to do it (even though I teach people how to do this all day). When I made the appointment they said that they have a special person to help me with that...I get there and find out its just another tech with nothing to do so I let him fiddle around with it (while I'm paying him something like $75 per hour) and he comes back and tells me my bluetooth is busted... So i go to a store, they sync it to a headset no problem. I go back to the dealership and then they tell me that i have to have bluetooth 2.0 not 1.2...um...Last time i checked it had 2.0. So i go BACK to the store and they confirm -...
(continues)

i just lost the easiest sale ever because of not having things in stock. the guys says hi im ready to use my new every 2 and id like to get the chocolate with a bluetooth package. (GREAT! knows what he wants, polite, flexible)

problem. i have no new chocolates. he says no problem ill take the old version. great but, i have one choclate in and its red. hes says ok, well i really just want an mp3 player and i want it to be compact.

ok, i show him other phones...but wait, he wants to bluetooth package. (i can only do that with the chocolate) ok...i will check out the cor store and if your prices are better (free) ill order them from you and get them later this week.

cor better charge him something!!! this is all because my re...
(continues)

I just got back from a week off, and the littlest things that used to do nothing to me now set me off.

I'm gonna end up killing someone before this week is over.

pda for using it as a modem? And why?

so there are 2 asia people working here. me and another guy. well i'm only half asian but you can tell. guess some other customer was comparing us...here's how it went.

me=me
c=customer

customer: it wasnt you, it was the other guy he looks like you.

me: so he was asian?

customer: yea. but you dont look asian, you look japan.

me: 😳


oh my. i love my great state.

Ma'am, I would happily put notes if there was an order to put notes in!

However... you lost the order number, I've tried every single stinking search I can think of... Your social brings up nothing, your name, nothing, I've tried putting in your name upside-down, forward, backward, and sideways and the computer is not giving me any order.

It is not my fault you couldn't keep track of a 9 digit number for more than five minutes... if you bothered to write it down when we gave it to you we wouldn't be having this trouble.

Accept responsibility for your own end of the problem instead of yelling at me after I spend ten minutes trying to find any hint of an order.

Twice this week I have activated a new line and the next day i get a call back, the new phone can call out, send and recieve text messages, browse the web, but just cannot recieve calls. When you try to call it, it says "The number you have called is not a working number"

I have been on the phone for over an hour, being juggled back and forth between Care, Activations, back to care, tech support...blah blah. this is how it went.

1st rep: "no problem I 'll just go ahead and re-submit the activation. ok it is working now, I made a test call and it rang through. thanks for calling"

I tested it and he didn't fix a damn thing!

2nd rep: "So what is the problem again?"
Me: "It can call out but can't recieve calls"
rep: *click*

...
(continues)

"I bought this phone at Target and now I don't want it but they won't take it back because I don't have the box. They said they needed the bar code off the box to get it back to you guys. If I give you the activation number can you take it back for them so they will give me my money back? It's right here on the receipt."

Yes dearest, and also on that receipt is the text that says you NEED THE BOX to get your money back.

No, we can not, and will not, force a retailer to give you money back without the box because we're not giving them money for the phone without the box. Find the box or deal with the fact that you are DUMB.

Yes, princess, you're stuck with the phone if you've already recycled the box. Crying won't help. Good By...
(continues)

So I just got off the phone with my Territory Manager, he called to inform me that we had just hired a set of 21 year old female twins! And according to my TM they are pretty freakin good looking.

And the kicker is....they have 3 years of previous cellular sales experience.

Today is a good day, that and our employee after parties look they just got a hell of a lot more interesting.


PS Sorry, just had to come on here and brag. 😈