Shop Talk

I hate being here, I just got back from vacation Monday and I've already had several encounters with stupid people. Not to mention that as soon as I got back, all of the "higher position" people had to come into my store and tell me that I'm doing a poor job at selling stupid home products. When I tell them that I was gone for a week, "that should not be used as an excuse!!" What?!? How am I supposed to sell s**t when I'm out of the country? Yeah, I'm sure the French really wanna buy internet and cable t.v. from me, give me a f***in break!! These people are at the point of writing up their employees if we continue to do a poor job. In the two years that I have worked here I have never been written up, and I'm not about to start now. Maybe I ...
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About 45 minutes ago I was sitting here in my store minding my own business when this guy comes in the front door. When I first saw him I thought he was mentally handicapped in some way because he just didn't look "all there." As he got closer and started to talk I realized that he was not handicapped so much as just really, really frightening. His eyes were very red and swollen and oozing some sort of liquid substance. He was also drooling, a lot. He leaned on my counter as I watched the drool seep out of his mouth and create a puddle under him.

He then proceeded to tell me he lost his phone. I pulled up his account and informed him that he was eligible to upgrade (but hoped that he wouldn't). He said he didn't want to sign a ne...
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Ok, so I get called a lot of names, we all do eventually, by customers who are unhappy regardless of who is actually to blame but never have I been called "Bird Brain." before. This was a first.

The whole call made no sense and I think he must have been really mentally challenged.

He called asking what the return shipping zip code was. He didn't give his name just started with "Lagrange Georgia what's the zip?"

So I clarified, you mean our return center? Ok, let me look that up? Ready? it's xxxxx."

Then he starts demanding I spell Lagrange, which I do. Halfway through he yells "You told me after I put it on the paper!"

"I'm sorry?"

"You Bird Brain, you messed it up!"

"Sir?"

"Bird Brain!"

"Ok, I'm going to relea...
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so.. this female is in my store as I write this, talking on one of our demo phones (very loudly) with our customer care about her bill. apparently there has been multiple ringtones and games downloaded onto her phone. she says they're not on her phone and keeps on showing us her phone and telling us to tell the rep she doesn't have them. the best part is her data useage on her account coincides with someone who downloaded some games and ringtones.. i say guilty until proven innocent.

I'm sick of dirty guys (most on easy pay accounts) coming into my store for help and when they leave they grab a card. Then they know my name and my store # and my agent #. I got two phone calls from grungy customers asking me on a date yesterday... i just lie and say I'm married. I am going to buy myself a fake wedding ring. Honestly though i feel like taking there number and posting it on a dirty old man chat room site... I'm so mad 😡 !

...that left you stunned from their stupidity??

Just had a older guy tell me that because of me, he wasn't going to pay his mortgage ever again so he could get kicked out of his house... and blame it on me.

All because I refused to credit his overages.

Because he got a credit for them last month.

And the month before.

He calls in all the time and reps and sups all cave to this guy. I put a fast end to it.

When he said that though, I literally had nothing to say.

1. you ask me what colors it comes in.

2 you are under the of 18

3.you can't turn it on.

4. you don't understand why you need a data plan.

5.you keep refering to it as a blueberry.

6 you keep trying to write on the screen. after I tell you its not touchscreen. then you ask me where's the stylus.

feel free to add your own.

So just got another great customer.

Old man walks in. He smells like a piece of poo. Breathes like my Grampa. Has flies all around him. Looks like Sloth from the Goonies.

C: I'm gonna tell you what I want, and if you can't provide it, I'm just walking out.

(At that point, I wish he would have.)

M: Ok, I'll do my best.

C: I want a pre-pay. I don't want no GoshDarn voicemail. I'm sick of those GoshDarn beepbeepbeeps tellin me I have one.

*pause* Was that all he wanted?

M: Well, if you don't want voicemail, you don't have to have it. Let me go ahead and show you my coverage maps. Do you live here in town? Our prepaid is very local.

I present more things for him for a few minutes when he interrupts me.

C: I have a qu...
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Discuss.

theres a company that has the new LG wave phone on their website wrongly priced on prepay. Lol i know someone who just got that phone for 19.99, 35 act fee, and 20 in mins with no contract🙂 Happy hunting for a $250.00 retail priced phone for $75.00. Im not releasing the name of the company🙂

I just had a cowboy guy come in to my work

Cowboy: my phone is broke.

Me: May i see it? He handed it to me and it said initial programming needed.
Okay I said is this a new phone ( looked new)

Cowboy : no ive had it for a month it just all the sudden stopped working.

Me: 🙄 Great, So have you been playing with the menus?

CB: No with a not so innocent face.

Me: huh ok... ( so i scroll through check the NAM setting and mysteriously its set to the wrong one. )

Me : its fixed ( i hand it back)

CB: wow so what was wrong.

Me: someone set it to the wrong setting

CB: oh that was me, so why is there 2 NAM settings

Me: just don't mess with it and ure phone will work.

Seriously i wish people wouldn't me...
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Work and im wearing pants! 😁

PUNCH MYSELF IN THE FACE! 👿


What is everyone else going to do? 😛

And if you sell them, what are you goning to do when you tell the the price and they go omg that's too much?

😁

I love when people get pissed that you do not have every accessory under the sun for every phone imaginable. Of course if you do not have what they are looking for, even if you suggest a reasonably close location that may have it or offer, they still throw out the "well you sell the phone don't you?"

Or how about the people with the four year old seimans phones and such that are angry that you don't stock batteries for their phone. One guy was angry that we didn't stock hand cranked phone chargers...

I hate people some days.

😲

It's not what you think.

It was my own dang fault.

I left a six pack of soda (diet Dr. Pepper) in my passenger seat when I came into work.

APPARENTLY it was so hot that one of them EXPLODED in my car.

I found this when I went to lunch and picked up the other two that were left (it wasn't a full six pack.) by the little plastic ring and set it down on the ground and a second one when POW. So now there are two exploded soda cans and one that may still go off sitting next to my poor car because I'm too chicken to touch them again. I'll see if they've cooled down enough to handle when I go to leave.

My stupid deposit tonight was only one penny. I think there should be a dollar amount that deams the driving to the bank and wasting an envelope worthless. Seriously one penny?

I had an interesting cx this morning come in for a service cancellation.

Me- Good morning what can i do for you today?

Cx- Wish to cancel all my service with ******* because you have not pleasured me.

Me - 😳 Ok..........(coworker has a sudden extreme coughing fit and is forced to go to the backroom)
*I cancel everything*

Me - Would you mind telling me why why you wish to cancel all your services?

Cx - The company has not serviced me well.

Me- Anything in particular?

Cx- No, my experience has not been pleasurable and i expect a pleasurable experience when I'm being serviced by anybody.

Me - Don't we all? 😁

I had a cust just blow up at me because HE some how crushed the back of his phone for the Samsung A640, and of course he wanted another back but then he tells me he has an extended battery and the typical battery door wont fit it, so i end up checking a couple of online retailers for this schmuck and I even called samsungs 1800 number and no one has this stupid extended battery door and when i tell he customer this some how i'm the moron. some customers should just be sterilized.

...that people in this industry use to word "actually" all the time?!? It is not used often in a response to correcting some one but to make something sound special. "This phone actually has bluetooth." "I can actually give you this phone for free after rebate.." "This phone actually comes with free road side assistance!"

These aren't the best example but I have actually worked for 3 separate authorized retailers and actually noticed people over using the word "actually" all the time actually. I will actually probably hear my co-worker use that word at least 4-5 times before I leave today. If you haven't noticed this before keep your ears open (I'm actually not sure how you open your ears but just try) your bound to notice. I just hop...
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just had a guy come in the store that wanted to upgrade 4 of his lines, and then add 1 more, this is how it went

c: customer
m: me

c- what kind of deal would you give me if i went with 4 Samsung U-740s, and a Treo 700WX?

m- if you go with the unlimited data package then i would be able to do 300 then give you a 100 MIR on the treo, and i would be able to cut 30 off of the samsungs to 150 with a 50 MIR.

c- what about accessories?

m- we are doing free car chargers and 50% off of leather cases

c- whats the cost on the cases?

m- honestly... like 3 or 4 bucks

c- thats funny because i have a catalog at home that the cost is 1 or 2 bucks

m- if you can get a better price than me, then i would go for it, its going to save ...
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