Shop Talk

Does the musiq need headphones to listen to the mp3 player?

I honestly never thought I'd get this call but it happened yesterday.

"My phone doesn't work, I just got it, what's wrong with it?"

"Did you turn it on?"

"I tried, it doesn't turn on."

"Did you charge it."

"I tried to charge it but it wouldn't charge, it won't turn on, this phone is a piece of junk!"

"How long did you put it on the charger for?"

"A couple seconds. But it shouldn't need charged!"

"Well, ma'am our phones don't usually come charged, you need to charge it for a minimum of four hours, better if you give it eight hours to get fully charged before you use it."

"But I tried to charge it."

"Not long enough. Leave it alone and let it charge for at least four hours. If it's still not working we'll get y...
(continues)

c - id like to port my service to verizon...

m - ... k...

c - :silence:

m - :silence:

c - so are you gonna help me?

m - maam if you want verizon service you have to go to a vzw store...

c - well im already here cant you just do it for me?

m - no... were sprint... we dont have access to verizons billing system (thought that would be obvious)

c - so i came all the way out here for nothing...

m - ... 🤨 it would appear so (shes porting to vzw and being an @$$hole... so i dont really care what i say to this chick anymore.

c - well this is ridiciolous!! (storms out)

bet she went to Mc Donalds and ordered a whopper after she left here...

Here's a conversation I just had with a customer, verbatem:


Hi, how can I help you today?

You can cancel my account. My number is 404-

Okay, you'll have to call customer service. We don't cancel lines in store.

When did that change?

It's always been that way, sir.

Okay. Can you look up my account?

I can. What do you need?

It's 404-

What did you need?

I need you to cancel my account.

I can't do that in store, you'll have to call customer service to cancel your account.

When did that change?

It's always been that way.

Fine. Just look up my account.

What do you need?

I need to know my rate plan. It's 404-xxx-xxxx.

Okay, you're o ...
(continues)

for some wine. 😳

so my old manager was transferred to a different store in our district because they were shuffling around a few stores' staff (mainly just a manager and a senior rep from 3 stores were rotated).

anyways, it was time for his annual review and everyone that he had managed was supposed to write an evaluation of his performance and whatnot for our district manager. so, i wrote the truth about him.

i told our dm that he never worked 40 hours a week in the past 3 months (which is very true) and that he stopped doing all the manager-specific duties that he could pawn off onto our two senior reps. i made the letter very professional and never once did i outright bash him (even though i wanted to).

well, i sent it to my former senior rep t...
(continues)

Me - Thank you for calling ____ _____ your Verizon Premium Retailer, this is cil how may I help you?

Cust - i got that letter you sent me

M - I'm sorry?

C - I got this letter you sent me about upgrading my line.

M - (knowing VZW sends these letters out unknowingly....I play along) Okay, just one moment, I'll pull up your account and review it to see what all you are eligible for.

C - letter says i can get a.. uh.. uh.... uuh.. uuh....... phone for fwee.

M - It looks like your current line of service isn't eligible for it's NE2 until June of next year. But you are eligible to add another line of service on to your account, and for as low as $69.99 both lines would share 700 minutes, is there anyone else in the household...
(continues)

I had a kid ask me if we sold paintball guns at our store.

-Yup. This is the Env. It fires paintballs from its 2 mega pixel lens and you can make and receive phone calls. Talk about versatility!

Is anyone else experiencing a glitch in eroes from the advanced search screen?

When I type in phone # and last 4 it doesn't carry the last four of the soc over to the next screen. It's not a major problem, but It's a wierd little glitch.

Has anyone else noticed this or am I the only one with this problem? My boss just put in this awful WorkObscure software and if it's a problem related to that, I'd like to be able to complain about it.

Thank you to Monster Java energy drinks and phone scoop for keeping me from falling asleep in the mornings! I've been sitting at y store for an hour and a half and not one customer! Sweet Pickle! 🙄

Will at&t flag a dealer line with a shi* load of data transfer? I really don't want to pay comcast (a horrible company) for internet when I can get "unlimted" data for 40 on my dealer line (which they force me to have for getting a blacjack for 25 dollars) but I don't want them to shun me from data services. If I p2p and stream video through tethering but don't get a tethering plan will they still flag me and ban me from data services like they would a normal custy?

C= Customer
M= Me lol 😁
Customer walks in my AT&T Store in VA

C= Hi i need a back for my phone i lost it last night
M= i'm sorry we don't just sell the backs nor do i have any of those phones in my return shipment in the back
C= Thats crazy....fine do you sell Cell Phones
M= *looks at his AT&T NAME tag and looks around the store* Yeah i think we do sell phones
WHOA SOME PEOPLE SHOULDN'T HAVE PHONES 😈

were is the new star comm...phonescoop has no pics or nothing but i heard alltel is goona have it by the end of the month.... 🤨

When i sit down i dont get any customers. When i stand up people come up to my booth. LOL im sittin the rest of the night 🤣

grrrrr....

DMRex a.k.a Shakey Shakes in the buildin skraight full effect.

Who got cho back? i got cho back.
she got cho back, he got cho back.
who got cho back? we got cho back.

dogged out ay day ay day records. up and coming. holla

My Boyfriend is bringing me lunch at 3:30.

It's two hours away.

I'm going to pass out and start drooling on this keyboard before then.

I've been waiting for a call for the last 20 minutes. Not that I care but it's hard to stay awake when you're doing nothing but stare at a computer screen.

I wish they'd just cut me loose and send me home. I could crawl into bed with the puppies and pass out. I would like to pass out.

Cust is standing in line in customer service. He comes up to my counter holding a car charger.

Me: Hi, How can I help you today.

Him: Yeah, my friend used this on his lg8500 for a year then it quit working. He gave it to me about 2 weeks ago, and it stopped again.

Me: Okay, I can swap that out for you.

Him: No. I want you to fix my car.

Me: Uh.. sir, Verizon is a cell phone carrier, we don't fix cars.

**At this point I'm looking around for the damn camera cause I think I'm on some stupid candid camera show, while the other customer service reps are trying not to laugh**

Him: I just want you to fix my car.

Me: 😕 Um. Id be glad to charge you the $50 that a car shop would require to look at the car. But again. I ONL...
(continues)

And for the 139:18 hours of overtime I've worked over the past three months I was paid $234.

I'll be s***ing ***ks on main street before you catch me working overtime again.

So I just got back from vacation and I'm kinda not happy that i even came back. Apparently I'd forgotten over the course of a week or so how much I hated the people and the customers even more. Thankfully I only work for a couple days then I'm off again for a little longer... I just thought I'd share that...

So.

Customer wants to add an Internet line to his account. Fine, I can help you with that, you're a current customer?

Then he tells me he has already got 6 lines. That's also fine, but for everything over Five Lines you need Business Sales, I can't do it (i.e. my computer freaks out and wont' process the order.) but I'll be happy to TELL you about it and answer any questions.

He starts to argue that because four lines are on one account, and two are on another I can do it. I reply again that no, I can't, it's under your social that you have six lines, my computer system isn't set up to handle more than the 5th line, after that it's Business... the hardware will come dead if I try to do it... then you have to call back to activate...
(continues)