Shop Talk

the cell industry has made it easy to determine the difference between them... you dont have to be able to read... you dont have to be able to compare symbols... all you have to be able to do is match colors... my two year old can do it...

pink... blue... red... yellow...

just compare the color of the logo on your phone to the color of the sign on the store... simple right?

c - will this charger (oldstyle sprint samsung charger) work for this phone (verizon phone ive never seen before in my life)

m - well it may work but i cant gaurentee it because thats not a phone we carry

c - well they are both samsung...

m - all the samsung phones in this store dont even use the same charger so that doesnt mean it will definatly work.
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So one of my partners in crime just got off the line with a woman who was screaming bloody murder because we refuse to run her credit...

Why do we refuse to run her credit you ask?

Because she owes us over $1,200... that's right, twelve hundred dollars. That's honestly more than I pay every semester for tuition! How in the bloody hell do you get a bill that high? I could got all year without paying and not have a bill that high!

But she was screaming because she NEEDS a phone because she's pregnant.

This is our fault/problem how?

If you need a phone, you NEED to pay your bills. Learn to pay your bills and we'll get you set up with service but a mobile phone is NOT a right nor is it our responsibility to provide communicati...
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I can't take it anymore. they need to blow this mother fu@ing "affordable" housing development up with its tenants in it. Affordable huh? Yeah for mother fu@3ing crack heads! This girl just came into my store, took all the sh!t out of her purse, asked me to mail her mail for her. Asked my to tuck in her shirt for her. After trying to go the bathroom told me she forgot her tampon. Then shuts all the lights off in my store and blames it on her "OCD". Then she asks me to call her 7-11 prepaid phone to see if she can add the prepaid card balance that she found on the sidewalk because she is dislexic and reads everything backwards. She leaves napkins on my counter, lip gloss on the carpet, breaks her glass bead bracelet all over the carpet. OMG s...
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... why people MUST yell at us for their obvious physically damaged phones?! As is at&t really made your phone that broke. 🙄 👿 As stated before: Stupidity is NOT covered under warranty.

I had a customer come in earlier today. He had just activated service on Friday, and was having problems with his phone. He said his phone would randomly dial voicemail, and his keypad stopped working. He handed me the phone to look at. I pushed buttons. Everything worked. I took out the battery, checked for water damage. It was fine. I told him that there wasn't a whole lot we could do unless it was actually appearing defective in store. (Because the customer isn't always right.) He said he'd be back because it was bound to do it again.

He just came back, and indeed, the keypad wasn't working. It was making noises like it was, but nada. So since we have a 15 day return/exchange policy, I told him we could just exchange the phone for him....
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Just had two good ones back to back.

Customer 1

So I spend an hour with this lady, she only wants one year(new customer) I go over the price difference on one year, she is coll with it, explain what she will pay today, around $100 bucks, and explain first bill(activation prorate, first month, about $90)

She is great with all of it. Go to ring her out!
Customer: what? I have to pay for the phone today.
Me: yes, remember i said the phone was around $100 on a one year
Cusotmer: yes, but i thought you billed it to me?
Me: Remember I said your first bill was around $90 bucks, so how would I fit an extra $100 in in there.
Customer: I just figured you sent me a separate bill, well anyway I will not have that money till i get paid Mond...
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just had a few girls looking; doncha love when the jaw goes slack when they're attempting to think, but can't really comprehend what they're seeing? she was looking at the w385, and talked to herself about it being a razr. I looked at her until she looked up, then her mouth closed, and she smiled sheepishly. they were "just looking."

I LOVE WORKING WHEN I DONT HAVE THE KEY TO THE STORE. I dont know how they expect me to sell somehting

does sprint carry a phone that allows me to view my picture msgs on the phone?

the model i have now only sends me a link to the picture. i then have to open up my phones browser just to see one picture.

tech support says no.

WinAntiSpyware2007?

Apparently they saw the pop up and thought it was a good idea. It was a trojan horse. Now I get to come in during closing to fix it. Happy is me. 👿

so, I just helped "complete" a transaction that's about 70 miles away, b/c their system is down, so I needed to complete something, the ESN was locked, had to call in about that, took time, finally got it, now the rest of the transaction took time, and the contract needed to be faxed over, which took two tries as well; customer stood there for over an HOUR waiting for his phone that he picked out. I'd be pissed.

any other strange stories?

I am a WSC(Data Device) rep from Minot 2

We got a new Corporate rep, and her goal is to make me feel motivated and try to win her contest. She hates the fact that it doesn't get me excited. I got an email for our new contest. We can win free tickets to the movies. She then calls me today asking if I saw the email. I said yep. This was our conversation.

CR: Did you see that you can win some movie tickets? And you don't have to use them all at one time. And they are good all over the country.

Me: That's nice.

CR: So are you going to win them.

Me: No, prob. not.

CR: Well, don't you want them?

Me: No.

CR: Why not?

Me: I work there. I get free tickets all the time.

CR: Oh. Damn, I gotta go.

I think she is trying to hard.

So I just had a couple of callers that really made me question my level of consciousness because stuff this STUPID or bizarre shouldn't happen when you're awake.

The first one went something like this...

"Thank you for calling BigPink, my name is Niki, may I have your name please?"

"I'm being a deadbet this week and I won't be able to pay my bill until ________."

"Ok."

"Is my phone going to be cut off."

"I have no idea, let me get you to care so they can access your account."

And then...

"Thank you for calling BigPink, my name is Niki, may I have your name please?"

"Uhh... I wad jus fillin out dis rebate ting an it be axen foe da modle numba. What dat? Dis SKU or is it da I-M-E-I?"

"They're asking for the model...
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So I'm working all by myself today, and it's been REALLY slow. I find myself actually wanting a customer to come in so I have some type of interaction. Finally one does.

M: Hello, what can I do for you today?

C: I need to get this phone on my phone.

It took me a second to get that he meant activated in place of.

C: I got it off ebay.

M: Ok, no problem.

He hands me the phone, and it's freezing cold, with a little condensation on the back cover.
I wipe off the wetness.

M: *chuckles* Goodness, was it in the refridgerator?

C: Yes.

What?! 😳

phone call i just got...

me: thank you for calling verizon wireless how can i help you?

her: hi do you sell nextel?

me: um no i sell verizon.

her: oh well, is there a nextel in the mall?

me: yeah there is.

her: well can you give the phone to them cuz they arent listed in the directory?

me: um no mam, i cant give them my phone.

her: can you give me the number?

me: im sorry mam i dont know it.

her: cant you ask them?

me: they are at the other end of the mall mam. if you call the mall im sure they can connect you.

her: this is horrible customer service!!

hung up.
are you effing serious???

Some stupid teenage girl is in here with her mother buying a new phone. The girl is crying, sobbing about the fact that her mom will not buy her a Blackberry Curve. I wish I could take a video of her crying in the store and post it on YouTube. Dumba&& teenage girl 🤣 🤣 🤣

My August is blowing big time. People are coming in to complain about everything under the sun but nobody is buying ANYTHING.

I had a guy who wanted me to just hand him a phone without a credit check.

I had another girl who brought in a $15 Freeup card (that was obvously very old) saying that she already had $15 so I had to give her a phone to put it on. I literally laughed at here. Get back on the short bus.

Is anyone having a booming August??? I don't get it. We usually do. Right now, I can't get people in the door and the ones that do come in have a combined IQ that is still below 0.

I had a customer who was so pissed off because she could not get into contact w/Asurion (insurance company), couldn't get through their automated system because she didn't receive a SIM card with her replacement phone (due to lost/stolen) for VZW. I said ma'am VZW does not use SIM cards, then she got all quiet. LMAO, that was dumb

Guy just came in with a sprint phone and wanted my help. Yes, he walked under a BIG blue att logo to come into my att store for help with his sprint phone. He even said sprint directed him to my store. I tried to convert him lol.