Shop Talk

Ok lady just came in.

C: My father called in and I am supposed to get this put in my name and you are going to give a me a phone.

M: Ooo K? Let me pull that account up, you said it is in your fathers name, do you know the password to the account

C: No

M: last 4 of social

C: No

So I call customer service and see if the customer had authorized someone to do a change of financial responsibility, and they had ok'd her so finally i am getting somewhere

M: Ok i found where you father called in and ok'd you to take over the account, I just need your drivers license

C: I don't have one

m: on you? have a state Id

C: No I had my dl taken away and don't have state id with me.

M: I need it to run your credit and get the...
(continues)