Shop Talk

Ok. Here's the deal. I currently do online classes with University of Phoenix. Here's the problem. I'm at work all day on a locked computer and don't have that much time at night to do my school work before I got to sleep. I want to be able to access the student website from my phone (currently I have a G1) but the site is warped and not really readable (not the phoenix site itself, just the student site). I've tried everything from blackberries to android to windows mobile, and all of them have the same result. At this point I just want a phone that will let me do my work wherever I am. If someone can tell me which phone will do that, I will buy it off of them no matter what the carrier.

ready.....GO!

For T-Mobile accounts.........

Samson crashed and down time forms are frozen!!!!!!!

I worked for Verizon Wireless until today. I am personally vouching that the Rochester NY call center violated customers and employees rights when it comes to personal data being exchanged at retail communication stores in the area. I have worked for the VZW company from Sept 2002 until today when a I got fired over a rude customer.
Never the less- Now I get to spill the beans!!! I personally worked in the Rochester UPNY Call Center- We had an Associate Director by the name of Mike Chasey- He and many supervisors of our call center, among many employees that still work in the call center and the stores(some got fired but not everyone) shared the personal -NUDE photos of fellow employees and customers while working at the center.
It wor...
(continues)

Have you noticed an unusually high defective rate on the Samsung Knack? I'm getting about a 20% failure rate on the ones I'm selling, and I'm trying to figure out if my store's just unlucky or if this is a widespread problem. ☹️

I am sick and tired of "I heard that..." as a rational for knowing what you are talking about! I don't care what you heard from some guy, that doesn't qualify you or that information as correct! Do some damn research on your own! Don't take what your cousin Bob says as fact! Remember when cousin Bob electrocuted himself? And when he rebuilt his truck and forgot where half the bolts went?

What am I getting at here? If you are going to be selling $500 smart phones, know the product! If you are going to be selling $200 dumb phones, still know the product! If you are going to recommend an application for a phone, know the application and it's compatibility!

There are many resources for finding out accurate information regarding you...
(continues)

Any real differance between the Curve and Pearls?


I know it could be argued about the forum but nobody really goes to the alltel one to often anymore and i tried the curve, but no response.

So this care agent, we'll call her Sally, calls in stating that the cust, Greg, is having issues with his device and he called in earlier and refused to do a master reset. The call escalated and got dropped so he called back and Sally transfered to me. Greg asked Sally to stay on the line and I coached him that we would still need to master reset the device before an exchange can be continued. He said he lost his USB cable and had no way of backing his info up. I told him he would need to look into purchasing a USB cable, because he would have to back up his info either way for the replacement device. Greg asks Sally what her sup says. Sally comes back from hold and says that her sup approved a $100 credit so he can purchase a new USB cable....
(continues)

We only need 3 more new!! I hope we hit it!! 😁 😁

So I just had this customer come in from another town 20 mins away to look at our selection of used phones. He gets here and proceeds to tell me that the other location said he could put the cost of the phone on his bill. Well sorry sir, No you can not do that since we are an agent location. I bring the phones out, he looks at them and then proceeds to look at a new phone and says well this one is cheaper new, I explain that it dosen't have as many features. He again tells me that the other store said he could put the cost of the phone on his bill, I kindly explain that we are both agent locations owned by the same company and they have the same policies as us, and no you can not put the cost of the phone of your bill.
He then storms ou...
(continues)

wish i could be specific on this one, pretty sure I'd get caught though!!

1. Your not just using Mobile to Mobile, your bill would be that high if you were.

2. How did you go over your text messaging if your phone isn't sending or receiving text messages?

3. How are you using your phone everyday and going over voice and messaging if neither of your chargers ever worked...since the day you got them?

4. I am not going to give you a $500 phone for free because you don't like the phone you have...regardless of how many defects you feel your existing phone has.

5. PAY YOUR BILL, this isn't a trade...if you want me to help you, you have to pay your bill, even if you don't get the answer you want.

6. Stop being a ***ch and maybe i...
(continues)

the hub has radio!!!!!!!!


i was just bitc%in about listening to my fav talk radio station like 3 days ago!



im so stoked!!!!!!!!!!!!!!!!



ah the hub....

after 8 yrs in customer service..all of my world peace solutions involve nuclear weapons 😳

I think i really need to quit. 😢

on the other hand irradiated zombies would drastically improve some of the places i get calls from 😛

So i'm at a different location today, about 40 miles from my home store. I get to work and my co-worker begins telling me this story about a customer last night, who threw a phone at another co-worker because she wouldn't change anything on the account due to him not being an authorized user.

We pick up around 10:30am...Let's call my buddy co-worker CW, and customer C...

CW: dude, here comes the guy I was telling you about.

M: The tantrum last night?

CW: YES!!!

M: This should be fun

C: Hey guys! I got a new blackberry today, and I was going to see if you fine gentlemen could help me sync it with outlook

CW: Sure, no problem

C: Yeah I lost my other one, you just wait and see 🤣 as soon as we do all this stuff i'm...
(continues)

...horrible, sh*tty day on the phones! 👿

Do not need cell phones....they cant use them and i dont get paid enough to teach them something they'll forget in 10 minutes!

..You're in BMG warranty for AT&T right? I just heard today from a co-worker that all BMG and HED is going overseas and they are switching us to Lifeline or Saves. Any rumors like this floating around your call center?

I know this fact because when I try to access your account for you it is asking me for a password. If you didnt have a password on your account it would not ask me to enter one. I don't care how many times you tell me that you never set up a password. I don't care how many times you tell me there is no one else on your account as an authorized user. I know you have a password. Maybe you should write these things down so you stop getting pissed at me because you can't remember your own password that you, yes you, set up. 👿

I don't know if you guys have it any different, but when we put in a sale, every customer, we must get their name and a phone number. we can skip address though its recommended.

reason I ask, I get a wonderful lady with two wild pit bulls, I mean kids, running around. She needs a battery, no problem. Its the end of the day, I feel like being nice, so I take ten bucks off for her. She gives me her name, but when I ask for her number, all hell breaks loose.

Its her personal information that she refuses to give out. Its cool, I understand, but due to our in store warranty and system I must enter a phone number. (the 000-000-0000, or other fake things are frowned upon, to the point of a write up.)

At this point, she yells, I am the wor...
(continues)

Customer wanted to pay her bill and purchase a charger.

C=So you just call the check in?

M=Yes ma'am, we are an agent location and do not accept checks for payments so we call in your routing number and account number.

C=So I can't write a check? That's how I keep my records!!!!

M=You are welcome to write a check for your records but we don't need it. I will be happy to shred it for you. I will give you a confirmation number after the payment posts.

C=I will NOT write 2 checks.

M=I understand your frustration but I can not add the charger to your bill.

C=INSANE! What kind of store is this! I will never come back here! Making me waste a check.

She then tore out the check, ripped it in pieces and walked out.

Why? ...
(continues)

Ill make this thread cause there are no new thread from today :S...

C: My phone doesnt wanna make calla

M: No problems ma'am, can you take the batery out for me?

C: I can't

M: I know it's tricky but i need u to take it out.

C: I can't, I am not a mechanic!

M: 😳 , there is no need to be a mechanic to remove the battery 🙄

C: WHAAAAAAAAAAT? ARE SAYING I'M STUPID?

M: there is no need to be yelling at me ma'am, but what I mean by that is that...

beeeeeeeeeeeeeeeeeeeeeep...
(call dropped)