Shop Talk

What a great start to a craptastic day. I can't open my registers because our systems are down. And there is some strange guy standing at the door staring at me.

...and she starts off by complaining that everything with sprint sux and that we are all crooks and we always screw everything up. then she goes on about how her service sucks and she drops calls and never has service. 🙄

then she wants to change to the simply everything plan and get a new phone, for free, even tho she still has like 5 months on her contract. i tried to explain to her that she would not get a phone for free and that she would have to sign a new contract to get the $75 off a phone.

so then she flips out on me about that. saying that its crap that i will let her "upgrade her plan" but wont GIVE her the phone THAT GOES WITH THAT PLAN. I tired explaining that any phone will work with that plan and that we WONT GIVE h...
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I'm a little mad right now. I have been at work now for 2 hrs and can't clock in. My id stopped working and they are trying to reset my id so since I can't take calls I can't clock in and they advised me that I am being held accountable for not meeting my hours and will be considered late. I have half a mind just to leave for the day.

Last day as WSC call rep! 😁 😁 ......only because they're sending my department to the Phillippines...aaand I'm going to be out of a job for a couple of months..... 😳 ..... ☹️

So this lady comes in to my store and says my phone doesnt work...it turns off by its self.
I took the the phone looked it over and took the battery out...Seriously water damaged. To the point where water was still in the phone. Now i ask you...How do you not notice that and why in the world would you come in to a store and play dumb? 🤨 Can someone please explain dumb people to me?

Wasted half an hour of my time talking about getting "Horizon" service on a "Molarola" phone. Then told me she'd be back to sign up when she gets her Welfare check. My co-worker texted me about 4 times during my presentation making fun of her and she can't stop laughing.



Molarola 🙄

I work for an indirect company. There has been a lot of theft in some of our other locations, however as the rule goes, once one person does something, the whole company suffers.
Basically we had people come in and install new surveillance equipment, and from what i've heard, it includes audio.

Now, i'm on pretty good terms with management and i enjoy my job. However, some employees have been written up for "saying things caught on the tape" such as, "Oh we'll just clean that up tomorrow" or "You need to go to a corporate store to handle that".

It's getting pretty ridiculous though. We have to whisper everytime something outside of work in mentioned for fear of a phone call.

I have never signed anything giving written consent to...
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NO! NOT ME! The customer that just visited our location to make a payment on his bill!

He comes in every time to make a payment with some weird story about his "epic" night.

Well he had an "EPIC" St. Patty's day too.

"Speaking as a self-proclaimed hetero... I made out with my best friend last night... and he's a guy."

I was like... 😳 🤨 🤣

I love working in Portland.

Just venting...

I had this angry, irritating snowbird come into the store this morning. She's waiting at the door 45 minutes before we open and tries to slip in behind me when I get there. I politely tell her we don't open for another 45 minutes but once I get everything setup I would be happy to help her. 25 minutes later I've disarmed the alarm, put away the deposit and opened the registers. I let her in.

She is angry because she's been waiting for almost an hour, I apologized and pointed to the posted hours and restated our actual opening time.

Apparently she's got a Simple Freedom phone that she purchased at Walmart in Michigan last year. She's says she is being charged for roaming and says she has in writing that there are...
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So I at least got some contracts on this morning, but my coworkers are botching EVERYTHING in the door.

Customer was eligible for an annual on an aircard. Lost his card. Had insurance. Could have gotten a new card for less than the deductible (after rebate) and the coworker walked them saying insurance was a better deal. Being 3rd party, we would have made a good amount on the deal.

A few other customers have been in eligible for renewal or looking for new service and these coworkers are more concerned about there social lives to pay attention and sell the phones.

I would have stepped in and saved but I was stuck with my own customers' questions about high bills and broken chargers, etc. It just hurts to think how much mon...
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Can i take the 'IM conversation' type of feature off of my texting for my HTC Diamond?

anyone hear of the new prgram that is starting up this year? from what i understand the samsung rewards is a yearly thing and our samsung rep was in a couple days ago and said there is going to be a new program for 2009. anyone have any info??

I have an interview tomorrow for the position of CSR II, Tech care. Anyone do this job now? How is it? Do you like your job? What are the benefits like?

Does anyone know if it's possible to upgrade to the iPhone through the online store?

does anyone know of a cite on blackberries that is like hulu where you can watch tv shows and movies for free? im sick of youtube(no tv shows)

i have not had a single customer today. so ive only been open for 10 minutes, but still. today looks to be another day that i will help eight maybe nine people, probably a sale or two but mostly crappy complaining children of satan will be my customer base.

what ever..

my question is what do you do when you are bored?

i get through all the new stuff on this website in like 10 minutes.. i can barely get to any other website besides latimes.com, the news.. yay!! =/. and browsing the internet on my 8330 gets anoying after the next 10 minutes.. i wanna effing do something to pass the damn time~!

any legit suggestions would be awesome. thankss

I work for an indirect Verizon Wireless location where we also sell Dish Network. I got a customer approved for Dish and the installers claimed they couldn't install so I sent someone more experienced out to help and they got it installed correctly. The customer was so pleased with us going "above and beyond" that he bought us pizza and soda to thank us. Apparently he was thankful to us because his fiance was crying when they said they couldn't install and I "turned her tears to happiness" as the customer says. Nice gesture... we were really proud to know we meant so much to the customer. Here's the thing... in the past 2 weeks this customer has since brought us at least 6 two liters of soda. Not to mention, he came in the other day a...
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"The phone works great when it's charged up, but it doesn't work at all when the battery is dead"

👀

Who allowed this... screw you!!!

A few months back, I had this customer come into my store, demanding new phones. I looked up her account to see if she was eligible. She had only been in her contract for about a year. I asked what was wrong with the phones. She said the service in her area "stunk." I asked if her problems with reception had recently started. She told me that the phones had NEVER worked in her area from day 1.

ME: Were you told of the 30 Day Service Guarantee?
C: Yes.
ME: And you didn't cancel?
C: No.

I told her if she wanted new phones, she would either be paying full retail price, or she could pay an early upgrade fee and resign. I also told her she might get some different answers from customer service.

S...
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Final pricing of the Sprint Nextel handsets launching by 3/15/09 for new activations as well as customer's eligible for the 2 year HUP after all discounts and MIR:

Motorola i580 (Yellow Color Refresh): $119.99
Motorola Stature i9 (new addition): $249.99
LG LX265/Rumor2 (direct ship only): $49.99
Palm Treo Pro (Treo 800w replacement): $199.99