Shop Talk

Or maybe its not just here, but everywhere else.. everyone has to have their village idiot, right?

Why is it that almost everyone that comes through our doors, AFTER craning their neck upward to see our HUGE sign, continue to ask, "Is this (insert carrier here)?"

Hello??? Did you not learn how to read in school? Do you not see all of the outlandishly large promo posters SCREAMING our name? Come on, people. Grow some brain cells, and then come back to see me.

...and I'm not even going to touch on the subject of people who ask if we sell cell phones.. 😳

Why do you guys always bag on CSR's..? Heh. You say you always have to clean up their messes...

I'm a quality assurance specialist for Business Care.. (Mostly dealing with IRU's)
The amount of messes I listen to agents clean up on a DAILY basis is astounding. Customers that were not explained their CSS at all, so had no idea what features were being put on the accounts..

Reps that CONSTANTLY advise customers to call in to waive their activation/upgrade fee's, to get a sale..

Reps that add every little feature they can onto the account, hoping the customer does not notice in time so they still get paid..

These are a lot of the things the agents here clean up on a DAILY basis. Oh, also your little feature flipping that causes...
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She calls in and wants to know some information and blah blah as im looking it up we make small talk about friday the 13th. She says her father was born on friday the 13th and i mention i have a birthday on the 13th and have had some on fridays and she goes and im not even joking:
C-Haha your gonna die
m- 😕
C-Are you there?
m-Yes, ma'am but how am i gonna die?
C-Because your born that way....
m-okay so yeah
C-Just be lucky your birthday isn't on leap year
m-sure
C-birthdays on Leap year, March 31st sucks...
m-yeah march 31st, that would be every year ma'am
C-F*CK YOU A*SHOLE INSULTING MY INTELIGENCE IM A HIGHSCHOOL GRADUATE!!!!
m- 🤣 🤣
C-*click* hung up

I LOVE THIS JOB HAHAHAHAHA

but when they are too old to be driving and basically too old to push buttons on a phone..and then get angry with me or trying to help. that's when i get extremely frustrated.

this old man comes in EVERY WEEK with the same problem. which isn't even a problem at all. he has a really old nokia candy bar phone..i don't even know the model number its so old. anyways..he comes in saying his phone is off. i look at it and it is not off. it's definately on. the keys are just locked. so i proceed to show him how to unlock the keys..he then SCREAMS at me

"Don't you touch it! The second you touch it, it will work."
in my head i'm like yea..cause i know what im doing. its not like me to get angry with old people..but he really pissed me off. s...
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A lot of the posting in the lounge today is an ages-old idea: if you are a call center rep, store reps suck; if you are a store rep, call center reps suck.

Here's the problem I have with all the infighting, though. There are good and bad reps on both sides. Those who promise the moon to customers, knowing they will never have to talk to the customer again.

At some point, we all think the other half are idiotic cell phone jockeys. We all need to realize that (as other have pointed out) customers lie. Not all, but some. Quick equation:

100% of people lie. 100% of customers are people. Draw your own conclusions.

Ive come to shop talk to ask you experienced personal on how to bread some sales into this kiosk...

We are located in a mall by the escalators on the first floor which usually means great traffic flow. Although more people come down than go up, another verizon corporate store is right there. They have been in this mall for about 8 months now and we have only been here for 2. We do out of here, 25 to 30 a month, thats it. I doing most of them around 20. We are in a horrible market i believe in that many people are very poor and can not afford cellphones, not only that they are also not the most intelligent people being in west virginia. Go figure correct?

How do you guys, that work in kiosks attract customer and lure them in to sell to...
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I worked for THREE DAYS with people that were coming over from Verizon. THREEEE DAAAYS. I answered every question they could come up with, diverted them from phones they liked that would suck, arranged to have phones they wanted that we didn't have brought over to our store, answered MORE questions, and made sure their every whim was satisfied.

I come in to grab something I left here on my day off, and these people are there huffing mad and my coworker shoos me out the back door.

Apparently they were there all day raging mad about how I was just totally rude and that Verizon would kiss their @ss and we just "leave a sour taste in their mouth."
I guess they went on and on about how I was a liar and really manipulative and that they nee...
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My coworker has $3000 in samsung rewards stuff comming to her, and she has yet to recieve anything as far as verification or rejection or confirmation or anything. i know the phone number to contact samsung rewards has been disconnected, but there should still be an e-mail available. I'm sorry for bringing another thread into the forefront, but because so many other dingleberries made threads i can't find the information I'm looking for.

Does anyone have a direct e-mail for samsung rewards?

I just sold 25 Boost Mobile handsets, all i776s on the Boost Unlimited today along with a $79.99 Bluetooth Bundle for each one!!!

....or least learn the difference between your GMAIL tech support and your AIRCARD tech support.

right now my coworker is helping a lady with her laptop.

now, this lady was in about a month ago. she wasted 40 minutes of my time by refusing to leave and telling me that the error that her WINDOWS OPERATING SYSTEM was bringing up was MY JOB TO FIX. it had nothing to do with the bloody aircard, the error was popping up the moment she logged onto windows (and no, the VZAccess manager was NOT set to open upon boot.)

i had customers piling up (like ten people; i was the only employee in the store), and every time i tried to reinforce the fact that she needed to speak with a pc help agent such as geek squad or the local computer store, she ...
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I am in upper management in the Indirect side of the industry. I was curious as to the compensation structure of other agents. I'm going to go ahead and assume most work on a base + salary model. If anyone is comfortable in giving some details as to how your company pays your associates, i would greatly appreciate it!!

Killing My Call Time

I heard he dropped his cell phone
I heard it broke in two
He said he had insurance and
I'd know what to do
And then he told his story
Bringing a tear to my eye


Driving crazy with questions
Wasting my life with his words
Killing my call time with his phone
Killing my call time with his phone
Wasting my whole life with his words
Killing my call time with his phone


I emailed him a statement
Told him what to fill out
And when he got his claim form
He read each word out loud
I prayed that he would finish
But he just kept right on


Driving crazy with questions
Wasting my life with his words
Killing my call time with his phone
Killing my call time with his phone
Wasting my whole life with h...
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So I was at our company monthly meeting today and the big boss man claims TMS aka The Mobile Solutions is out of business. Claims they owed T-Mobile money, and weren't paying the rent,and were doing a bunch of bad business. Is this true or is he blowing a bunch of hot air? Like ok maybe they closed one down, but all of them?

😕

..can't people read signs?

..are doctors always the dumbest customers?

..do people get mad when you don't have an accessory for a phone that is 6 years old?

..can't people remember their passwords?

..do they look at you like your stupid when you ask them to guess?

..can't parents watch their children?

..can't people ever think of a better answer than "i don't know"?

I have lost all hope for the human race, a large portion of the worlds population is growing dumber by the day!

I love when someone comes into my location and says
C: "Hey I wanna pay this huge bill"
me "sure there is a 3 dollar charge"
C: "WHAT! there is no way I'm paying a extra 3 bucks thats nuts"
me "sorry thats what is charged to us"
C: "good luck staying in business with **** like that"
me to myself hmmm... Giant charges like 2 bucks for electric 4 bucks for VZW bills and like 2 bucks for every other bill but when I'm at the CS counter no one ever says anything sbout the charges.

This leaves me scratching my noggin!
I hate everything

http://mlb.mlb.com/news/article.jsp?ymd=20090209&con ... »

He said he did it!

Has anyone heard if a strike was called?

I just thought we could use one more. 👿

First Customer:

🤨 Is this verizon?

M: No, sir, we're ATT.

C: But its not verizon?

M: nope, not verizon

Next Customer....

C: My phone don't work

M: Ok, whats going on with it?

C: (turns on phone and its acting very very strange, calling random people, turning on and off)

M: (opens phone and finds grape jelly) umm, this might be the problem.

C daughter: Oh I know what happened to it, i spilled...

C: SHUT UP MARV, what you tryin to do? We need a new phone

M: Actually this is a go phone, it doesn't have a warranty anyway, and clearly the grape jelly is the problem.

C: Can't i just get a new sim card?

M: 🙄 sure... Well, looks like it still doesn't work, might wanna get another go phone

I hate how Verizon Communications calls get routed to VZW, then the customer gets all mad when you have to transfer them. If the person who is calling already had issues with going thru the IVR to get a rep then I will go thru the prompts and get someone on the line for them, instead of cold transferring. If its a long wait then I check back in with them. When I do this, they get all mad about the wait. I'm like seriously, do I have any control over the wait time. The way I see it is if you would have paid attention to the prompts in the first place you wouldn't have been transferred to me, be patient. Sorry just a rant, that really gets on my nerves 👿