Shop Talk

normally i work at my main location Mon thru Sat, then work an alternate location by myself sundays.

we've had some break-ins in some of our stores lately, so the owners decided to change the alarm setup so that instead of having one alarm code per location, each employee has their own code that works at all locations, thus making it harder for anyone to find out a specific location's alarm code.... because the only ones who know our codes are us, our DM, and the alarm company. 😉


except for this, my alternate location. this location had a different alarm company that wasn't able to create multiple codes for one keypad. 👀

we finally switched over to the same company as the others, but there was still just one code f...
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SIDKCK: 08
Cust ci to get her sidekick exchanged but she had stated that the LDI shows half pink, She had all ready called in about the problem and other reps had told her that she will have to go threw Asurion for the exchange.....I told her the same effen thing, and she refused to go threw asurion and not pay the 100$ deductable.....And the reason for calling today was cus her phone will not charge...GO FIGURE!!

She also told me that maybe when she was talkin off her back cover from that phone she might had her hands wet and thats how the LDI showed up Pink, or maybe it was a foggy day who knows...she said! She was BSing the whole time..

But she still didnt get what she wanted.

nokia bar phone

left soft key says lock kp

custy "y is it every time i hit this button it locks my phone up?"

WTF stop hitting the lock button then its not rocket science

PS yes i did change the function of the button so no bad custy service comments

So a few months ago, I had a hardcore redneck customer come in with some problems regarding his used phone. When I couldn't provide the answers he wanted, he walked out of the store saying how stupid I was and how I didn't know anything. A few days later, he came in again wanting to get out of his contract for free because he was having problems with his used phone, and, once again, I could not provide the answers he wanted. He again called me dumb and a couple other things. I decided I would no longer help this customer because I was too dumb to. So far, it hasn't been a problem passing him off to another co-worker when he comes in. But he's sitting in my parking lot right now, talking on the phone, and I'm the ONLY one working. Can I get i...
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So I've had a ton of calls today where people think they are god of the company and deserve EVERYTHING for free or discounted due to tenure (that isn't that substantial) ... Basically Bobs have been calling me all day.
So I'm starting to add "Bob" into the notes intermittently.
So if ya work for AT&T and see "Bob" shoved into the notes on an account somewhere, beware... they are jerks. 😈

Had a whole family come in, I activated 3 lines for them yesterday. They wanted to add a 4th line. Ok,good!

They want a Samsung Gravity. In Aqua/White Color, which we have 0 of... we have 10 in a lime green color. I explain I can GET the Aqua/White one but it involves me driving to another one of our stores and it might take me two hours.

They say, well why can't you just activate this one?!?! And they are pointing to the DUMMY PHONE of the color they want... I politely explain that it's not a real phone. 😁

And then they all start complaining that we should have it in stock if we have it on display and there's no reason they can't use the display model. 😲

But anyway,they ended up taking the green one. 🙄

When I heard Sprint Nextel's annoucement of their downsizing of another 8k in employees, suspending all merit raises for 2009, 401k corporate matches and rejecting any new tuition reinbursement submissions, I went into our break room and rolled me some Pineapple Express while I logged into the employee SprintCast of Dan Hesse. God do I have the mean ass munchies now. AAR's Gives You Hell is dancing in my head now.

Typically carry batteries... I would rather just sell you a new phone so you don't come back and complain that the new battery didn't make your Motorola V400 work... 🙄

Just had a lady threaten to cancel her one line of service if I didn't waive her ETF when she ported out.


When I pointed out that a port out will cancel her service, she told me I didn't know what I was talking about and she will have the BBB fire me, and have me investigated by the FBI.



Go for it, lady. Go for it.

If one more customer, when asked for their phone number for verification, asks me...

"What, my home number?"

Why would I want your home number? Seriously.

On top of that, mall management thought it would be a marvelous idea to put a spacewalk not 20 feet away from my kiosk.

So, not only are there anywhere from 10-20 screaming children bouncing around while I'm answering phone calls and getting customers' home numbers for verification, there's a giant fan/blower thing going non stop to keep the thing inflated.

Woo Saturdays!

/end rant

on my tmo system...

ppl call in and say they are the acct holder
the person says my name is blah blah
and the have the last four of the ssn.

thing is, its a little girl and when i check the customer profile, the account holder was born in 1952!!!

so i go along with it, and i check her device id profile...

the username is sw33tcherriKiss3s...

we need a better way to verify...

That M520 web special is really killing my in-store sales opps.

We can't discosunt upgrades the same way we can discount activations because they aren't worth as much GP.

The Samsung M520 is going for 19.99 on the Sprint website because of an 80.00 web special discount!

Since I can't discount it (on upgrades) and some customers don't want the crappy "penny phone" but also don't want to spend more than 50.00 in store, how have you guys been talking customers into purchasing from the store instead?

👿

Ok, if I have one more doctor who charges thousands of dollars for simple procedures complain about payind $25 for a car charger I'm gonna flip

Me? I just had a lady yesterday do an upgrade to a Moto RAZR, which in itself its kinda on the old side now. 🤣 She was upgrading from a Motorola Timeport! That's from like... 8 years ago!

😳

Why must you rattle my door ten minutes before i open? I clearly have a sign above the door that says closed! I did not forget to turn it on. Have you forgotten how to read? Just because you press your face on the glass door does not mean i am going to open for you to ask me some dumb question. Please wait untill ten and i will gladly assist you.

Thank you

(just my pet peeve... end rant 😁 )

Guy walks in....

Cust: Hey man where is Verizon wireless..
ME☹️oh no not again) Gives him directions...
Cust: MAn you just save my life..
Me:No problem sir...Have a great day..
Cust: Here take some money *drops a $20 on my desk*
Me: Very kind of you sir, but it's not necessary.
Cust: *Aggressively shoves it in my shirt pocket* Go get yourself a pitcher of beer or something*walks out*...
ME: 😳

Guess not all "crazy" custies are bad? 🤨

this old guy just came

og - old guy
me- me

og- you at&t
me- no thats further down the road on the right

og- o so your not at&t
me - no we are verizon

og- o well i need to switch my phone can you do that
me- are you with at&t or want to switch service

og - no i want at&t can you switch me
me- no we are verizon not at&t you'll have to go to the at&t store right down the road

ol- oh ok

mind you the guy smelled of vodka so i'm pretty sure he was drunk ... just kept asking if we were at&t ahhhh

😁
🤣 👀 😳 🤨 😕

I just got off a 30 minute claim because of a migration of a phn.

Me: Ok the call comes in hi my name is blab la.

Customer: I want to speak to you supervisor.

Me: Well miss I have to go in the claim and note the claim before I transfer you. I go in the claim she vrf all the security info.

Me: what can I help you with today

C: I am upset because I have a audiovox 8910 and I receive a cheap Motorola w385 that doesn’t do the things my old phn did.

M: ok miss what doesn’t this phn do that your old phn does. (im going to my self the 8910 is a cheap phn with a external antenna and its out dated, no Bluetooth and the contact capacity is only for 300 con...
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...i got mine and everything i was suppose to get from them...

It says my alltel account will still be serviced by alltel and will not transition in 2009. Does this mean my area is in the trust area. I'm in Sandusky OH Erie County just west of Cleveland. I'm just trying to find out if my area is going to be sold to another company.
I have great coverage with alltel and want to keep it that way.