Shop Talk

I was considering a change, and there is a VZW call center near me...what kinda discounts do you guys get on your service?

😳
I just had a customer come in and he was activating service. I told him that he would just have to pay for the phone today and everything else would be billed, he chooses some cheap $30 phone. After Im done activating and makin a reciept I give him his total and he says," Oh, I need money for it"
I wanted to say, "No, you idiot I told you, it was $30 and that was the only thing you needed to pay for today just for fun"
But I said" yes" with a pretty weird look on my face.
he took off and came back like twenty minutes later with some money.

Hello all. I was looking for info about how many customers the big carriers have gained or lost over the past couple years. For example, like if VZW or AT&T has gained 2 million customer over the past 2 years.... or if Sprint has lost a million customers in that period.

Looking for real numbers or articles... anything would be appeciated.

Customer comes in.
Small Chinese girl.
Has a Blackberry Curve.
It has Wifi by the way.

... she also has her laptop PC with her...

She wants to use the Blackberry as a modem connected to her laptop via a USB cable. Not to mention the fact that the laptop already has a Wireless network card in it. 🤨

And so here I am, she wants me to configure her laptop to use the Blackberry as a modem... and her laptop is in 100% chinese language 😳

She said she called T-Mobile earlier and they told her it could be done,but I'm guessing they didn't mention "HOW" to do it?
So I tell her, why can't you just use your laptop's wifi rather than using the blackberry?

So she says "I'll just go to the other T-Mobile store" (which is a coup...
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A customer calls in to my store

I go through my thank you for calling blah blah blah

C: Yeah, My phone says it's roaming but i'm in town and it's never done this before.

M: Are you on a nationwide plan?

C: Yeah, but It's not supposed to be in roaming and I just don't know what to do!

M: Sir, you're not being charged, it's just your phone. Try pulling the battery out and putting it back in to reset it. That usually helps with problems like this.

C: Okay, hang on for a sec.... **click**....

M: 😳

Yes, He was on his cell phone and pulled the battery during the call.

I hate Mondays. Especially Monday mornings. I should still be sleeping. I should be in my warm and cozy bed. I should NOT be getting ready to face another day. "Workers of the world, unite" can kiss my azz. Monday customers are evil. They come running in as if we've been closed all weekend. Bastards. I need a vacation.

-KM

ok so i had this warm transfer from the prepaid dpt...... Hi Edgar im having an issue with this customer he is not getting the "G" on his sidekick (the G its what indicates ont he sidekick that they have data service), ok no proble bring him over,,,

So, i was with the cust, did the troubleshooting like 20 times cause i was able to see here that he had data service after my first troubleshooting, i asked the cust, sir r u getting the "G" now, no I only see a black phone there,,

Well I did everything that I could have done, and then it came to my mind this, sir, Can u please tell what exactly u see on the screen right now? Well, its asking me to call custmer care for a PUK code...

OOOOOOMMMMMMMFFFFFFFFFGGGGGGGG!!!!!!!!!!!!!!! !!!!!!!!...
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I got a call yesterday telling from UPS saying that I was going to receive a delivery at my house that someone needed to sign for. Fortunately, today is my day off so I was home when the UPS man showed up. Low and behold, it was my gift card from Samsung! Hope everyone else gets theirs soon.

Anyone else wish we were back in the day when Sundays were a day of rest? No work, no malls etc etc? 👿

😳 😳

Lady comes in to transfer stuff from one phone to another.

Her daughter (maybe 9 years old) whips out a pink Blackberry Pearl.

Are you kidding me?

A 9 yo with Blackberry...Give me break....

damm they take forever!!!. i do wanna help that people, but those calls just take forever!!!

so he walks in, ignores my hello, and goes, "does verizon even HAVE a pay per use phone?"

me: yes we do, we have three different plans available. *shows him the plans, explains how they work*

him: "so i have to PAY on the days i use it?"

me (thats what i just frigging said, isn't it?): yes, you have this daily fee, then depending on the plan, you could have unlimited nights and/or weekends in addition to the unlimited verizon to verizon calls."

him: "but like, no one has verizon anymore."

me: 🤨 (thinking, rigghttt..... anyone see that commercial saying verizon has over 80 million customers?) "actually sir, in our area, there's quite a few people that have verizon and it does very well for them."

him: "but... oh wait. wha...
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Now that Circuit City is shuffling off this mortal coil and 34k more people are getting adding to the unemployment pile, I hope Verizon Wireless will be able to absorb all their retail staff who currently are working in the kiosks located within the various Circuit City stores into the Verizon Wireless corporate retail stores near them. I looked out the window this morning and watched as a Circuit City guy danced around on the sidewalk holding a 30% off store closing sign. I wonder if he will try out for the FOx show So You Think You Can Dance. 🤣

So I manage cellairis, which is a cell phone accessory store in the mall. And it seems funny to me how many people don't know there phones at all! This is how a normal conversation goes with a customer..

Cust: Do you have anything for my phone?

Me: I might, what phone do you have?

Cust: its a T-mobile

Me: ok..which one?

Cust: the one that flips open

Me: well they have a few of those, do you have it with you?

Cust: no its at home, but it has a camera.

Me: do you know the model number?

Cust: no, but its black and my phone number is XXX XXX XXXX

Ok first of all, how the hell is a phone number going to help me? and secondly, they really think that each phone company only has one flip phone, they just don't get it. a...
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Custy=Cute petite asian lady
ME= Allstar baby!

Custy: My phone doesn't work I don't know what is wrong with it.*hands me the phone*

Me: *Holds down the power key* Phone powers on...*performs test call* Phone seems to operating correctly...

Custy: How'd you do that...

Me:*whispers* I'm magic...

I work at a kiosk in the mall. This is a clearly marked kiosk, that sells... phones.

10 minutes ago, I had my first customer of the day walk by, she picks up a Motorola Hint, and asks me, "What is this, a phone?"

No, ma'am, that's a cactus. Thanks for coming into US Cellular, home of the wireless cactus service.

Looks like it's going to be one of those days.

(No lie, while I was typing this, I overheard a customer ask the other guy that works here, "Is this a phone?" and then, "Is this a phone too?")

Me: Thank you for calling XXXX How may I help you?

Competitor: Hi, this is so and so with company blah blah. How are you doing this evening?

M: 🤨 Very Busy, and Yourself?

C: I'm doing very well. I'm calling today because I have one of your customers in my store and she is wanting to port her number over to us. I'm going to need her account number.

M: 🤨 uhh, ok. Can I talk to the customer?

C: She actually just stepped outside. Do you want to hold?

M: Sure

:few minutes later:

M: Is she back yet?

C: ::nervously:: No... uhhhh... hang on a sec.

:I hear her whispering to someone else:

Fake Customer: This is so and so. I'm needing my account number please.

M: Can you verify the last four of your social, m...
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Ok, so I work at a mall kiosk and we sell T-mobile and there are two other T-mobile kiosks here, one downstairs from me which is run by the same company and another one on the same level within eyesight- but a different company.

The problem is- The downstairs store does really well, like 15-20 phones on weekend days and around 5 on week days. We're lucky up here if we get 3 phones out on weekend days.
The kiosk here looks like crap and they won't put any money into fixing it unless the "numbers" improve. This kiosk has been unsuccessful since long before I started here.

We've made signs, looked up past invoices to call people and bring them in, but out of hundreds of people so far--literally only 4 people showed up.

And when I ...
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I work for sprint retentions and making good money. I want to know who works in retentions/cancellations at other companies. How much is your hourly rate and commission. What location are you at and are they hiring. I looking to work somewhere else.

when a customer keeps repeating the change amount and saying they dont have it like I am supposed to reach into my pocket and come up with the change. 👿 👿 👿