Shop Talk

Anyone else seen office space?
I'm Milton...
On crack...
Meaning:
-less squirrely, more grouchy (sp?)
-easily pissed off
-still wanting to burn down the building (and getting pretty damn close to tryin to pull it off.
-sick of people taking my stapler to the point where I'm gonna use it to staple a note to each of their foreheads to remind them that ITS MINE!
-And if they move my desk one more damn time I'm gonna throw my computer monitor at them...
and we're ghetto so its not like its a light flat screen. FULL TUBE BABY!

This whole month so far just plain SUX 👿

this guy comes in - my red alert in my head goes off - i know ive dealt with him before and he's a jerk.

he walks up to me, ignores me when i say hello, and practically yells his cell phone number at me.

i'm NOT EVEN AT A COMPUTER YET.

i go to the computer, say, "just one minute please, i have to log i-"

customer: MY NUMBER IS xxx-xxx-xxxx!!!!!

i repeat patiently, "just one moment please"

finally my computer wakes up and goes the the system. this time i have to ask him three times for his phone number before he answers. 🤨


then he gets mad at ME because his phone is draining really fast. his battery had slight moisture damage - not enough to completely wash the LDI but enough to blur the x's.

i suggested he could...
(continues)

So this young, well-endowed girl and her friend comes in a couple weeks ago, talking to my co-worker about what they (her and her friend/"lover") like to do together and basically inviting him in on it... 🤤

I don't think he went for it, but I don't know for sure...

Same girl and two other friends come in here last night and talking to other co-workers of mine about stuff along the same lines... threesomes, foursomes, (fivesomes?) all types of stuff...

I don't think they were paying much attention to me because I'm out of their age range I think-- I'm in my early 30's 😁

Anybody else have any in-store goings on like this? 👀

...Stop telling customers whose buttons are STUCK IN THE PHONE (or are not physically able to be pushed down) that they are still within warranty!! They're not! I've had 2 custies today who have called in and claimed that a store rep told them that "all they would have to do is call in and I would send them another phone". NO, I won't! AARRGGHHH!!! 👿

Now I know we have all done this before but What are some of your worst customer stories? This should be entertaining.

i hate it when a customer comes in with questions about crap and when i ask for the number they prattle off a home phone number and then say "oh you want the cell phone number?" when i look at them like they need a hole in the head. for real? you are in a CELL PHONE STORE!

am i the only one that feels this way?

isnt that kind of common sense?
🤨

a Sim's card!!!

It's a f*cking Memory Card you backwoods, retarded hicks!

It's not even "sim's" anyways... It's S-I-M. It doesn't posess anything so stop putting an S behind it!!!

okay, i feel better now. 🙂

Wow... some people.
Just got a call, yall ready for this?

M=me C=Customer

M: Thank you for calling the blah blah blah, account access, blah blah blah how can I assist you today?

C: (talking like I'm the retard) I just activated this phone today and I need to know some things... how long does it take for my phone to charge?

M: 🤨 Well it really depends on the phone, there should be a battary indicator on the screen on the top right, you can watch this as it charges and see how long it takes.

C: Okay hang on...

M: (after about 4 minutes) Ma'am? Is there something wrong?

C: I'm watching this picture of the battery but its not moving.

M: Ma'am it will most likely take a couple hours, I'd have a snack and try again ...
(continues)

a man and his 7 year old daughter come into our store... daughter has the Dare. she says to me that when she turns it on it only flashes the verizon logo and won't load up.

so i take a look at it and i explain to her and the father to take it to a corp. store to get a software update done to see if that fixes the problem... if not, they'd have to call and open up a claim.

this phone is beat to sh!t, camera is smashed, scratches ALL over the place, the chrome look around the outside of the screen is all chewed apart and non-existent, like an ankle biter dog got a hold of it. and shes trying to convince her dad that she doesn't want the dare anymore, she wants a different new phone. (and no, these people do not look like they have money...
(continues)

So...I am the secondary line on the account...and for obvious reasons, I am concerned about the upgrade policies for secondary lines. I have heard that they only get $100 off the full retail price of the phone instead of the NE2 price. I never had to worry about that before because I had my own account and was obviously the primary...please help!!

How do you walk into an AT&T store and ask if first are you verzion? then after kinda laughing and saying sorry no...Might wanna check out the 50signs plasterd everywhere...Continue on and ask well do u know where i can find the nearest one....sorry just makes me laugh everytime i think of it....

c=customer
m=me

beep! spanishh!!

m= gracias por llamar con quien tengo el gusto

c= excuse me sir but it was on english

m= (damm it i hate english calls cause most of the time they are rude!!) oh im sorry sir how can i help u??

c= me phone keeps freezing,

m= no problem just go ahead the take the back cover and battery out...

c= the what and the battery??

m= hmmm the back cover??

c= what the hell is that??

m= the cover that u have to take out to be able to remove the battery..

c= Oh! la tapita de la bateria!

m= Yes sir!! :S la tapita de la bateria

recession resistant? It d@mn sure isn't idiot proof... 😡

The sun's out, snow's melting...so I should have seen this one coming out of the woodworks.

So Im replacing the inventory, getting the store all set when in walks gina.

Now so you all know, its about 34 degrees out today, and Gina is wearing a tank top, no coat, no sweater, and some cut up jeans. She is prolly in her late 60's.

Taking no customer for granted despite appearence, I go into my sales routine, seeing what she needs, etc. She is looking for the storm, a case, screen protector, car charger, 1500 text, nav and the bberry pda plan. She did her research, i was surprised.

Of course the 400 depo put a halt to that.

She said oh ok...started to walk out, but then went nutso.
g - gina, m - me

G - "Thats bullsh!t, my cre...
(continues)

And I'll bet people STILL won't stop at this stupid store.

Seriously, I'm amazed at how many people say "No" when I ask them if they'd like to lower their phone bill.

Yeah,keep paying you're $60 a month verizon bill when you can pay $10 a month for the same thing WITH long distance included AND I can practically GIVE you a phone for free and you still get money back for it via rebate!

So much for a huge commission check

when customers go through their ringtones thinking i care to hear them.

The one I hate the most is the south park one when they're in class talking about the jews.

And every time it's the same thing, customer laughs hysterically and says "You probably haven't heard this one"

😳

Sir, I'm in here every day, i've heard it all even when I don't care to.

I DON'T WANT TO HEAR YOUR STUPID RINGTONES!!!
👿

Does anyone else just talk to Vlingo just to see what silly things it comes up with?

so where i work we have the quarter carts (where you put ur quarter in, it releases the cart...) well we need a cart to drag our merch back and forth. We always end up losing it bc some crazy bat steals it. Today i had one with actual accessories in it (in boxes) and someone had taken them, put the on the floor and scooted away with the cart! So i got another one and i zip tied the wheels around the metal things that keep in the place so it would creat frustration and they wont take it. Iv probably spent $20 in the past 2 months from mising carts.

So...my parents are eligible for their NE2 upgrade, and as usual, she asked for my help for the best bang for the buck.

So, we go into the store and we're looking around and I give her my opionion about which phones would work the best for her and dad. She finally makes her decision and we're at the counter while the guy's ringing us up and is doing his pitch for data and text and i help him talk her into a family text plan cuz then we can communicate, and such...then she says it: "well, couldn't you throw in the data plan for free...i mean, we've been customers with you guys for so long and we always pay my bill on time..." I could tell the agent was internally rolling his eyes and trying to figure out how to nicely tell her that he doe...
(continues)