Shop Talk
which one?
am i the only one that feels this way?
isnt that kind of common sense?
๐คจ
or the customers who don't know the last four of their own social....
or who look at me blankly when i tell them i cannot allow them access without the accountholder's social and the account PASSWORD...... (if you can't get into your free yahoo EMAIL without your password, why would you be able to get into a utility account?!??!)......
or who get angry at me when i say there will be a $165.00 termination fee when they are the ones who signed up for a two year contract.....
yes, i fear that intelligence is slowly being sucked out of society and replaced with self-righteous, know-it-all, angry types.
boy are we screwed. ๐
64kwireless said:
just always say "whats your mobile number?" works everytime.
not necessarily... i always say, "what's your ten-digit cell phone number?"
and they either give me SEVEN digits or a number that i recognize as a landline.
smarrtt......
I guess I could be like half of our customers and just quit paying, find a spineless rep to issue credits for everything, and try to get free cell service for a year.
srose.mhc.vzw2 said:
his reaction to me saying that to him reminded me of a puppy who hears a funny noise they've never heard before
ah hahahahaha!!
Me: What's your wireless number?
Custy: XXX-XXXX
M: And the Zip code?
C: XXX (area code)
M: No sir, the zip code.
C: XXX!
M: Sir, I need the zip code, not the area code.
C: XXX!!!!
Or you ask for the zip code and they start rattling off their entire address. Worst one I get when asking for it, they'll just say "here" and there's like 4 different zip codes that could be.
Me: Can I have your cellphone number?
C: Why do you need that?
Me: ... So I can look up your account
C: You can't do it by my name?
Me: No
C: *Glares* It's xxx-xxx-xxxx
Me: Thank you, and the last four of your social?
C: Why do you need that?
Me: Because we use your phone number and your social to verify who you are so I can access your account.
C: I never had to give that before.
Me: ... Sir, whenever you call customer service or go into a store they ask for this information.
C: No they don't. I'm leaving here. you have no right to that information
Me: ... have a nice day?
C: I won't be coming back HERE again!