Shop Talk

A skanky white trash woman comes in with her two kids to exchange a phone. One girl was probably about 5 and the other was around 3 I'd say. Well they were your typical kids who's mother didn't give a rip what they were doing. So they were running back and forth from the water cooler to the pod computer getting water and splashing it all over. The mother finally decides to tell the girls to knock it off and if either one of them gets anymore water they're in "trouble". The five year old sits down but the three year old decides to be a rebel and go to refill her cup. The mother starts to yell at her and the five year old turns and whispers very creepily "beat her a$$, mom". Mom replies "Yeah! I'm about to!"

This creepy little girl haunts m...
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I had saved up around 1.2 million points over the whole course of me working for a tmobile dealer. I sent in all the verifications that they asked me too and i received my card the other day and it was only 190$! So they are telling me that 2 tv's are worth 190$? psh. If anyone knows how i could get ahold of them i would greatly appreciate it.

This is the funnest thing I've seen in awhile.

Check out the new hot phone!!!!!!
So when now when customers really want a Blueberry tell them it really exist!!!! 😲 😲 😲 😳


http://chinagrabber.com/2-4-quad-band-cell-phone-w-q ... »


I would so trade in my BlackBerry Curve for the the BLUEBERRY! 👀

so hot!! 😁

How many of you who sell Sprint Nextel products and service are pumped up now that Boost Mobile finally launched yesterday a wireless plan similar to Sprint's Simply Everything Plan, but half the price for their Nextel Motorola handsets? As long as you're not looking for fast wireless speed data, the most glamorous looking handsets and understand the restrictions of the iDEN network, I honestly don't think you'll find a better way to spend $50 for a wireless service with unlimited everything.

http://www.boostmobile.com »

Where do I begin?

Customer walks into the store.

Me: How may I help you?

Customer stares at some accessories on the wall. I'm thinkin, "Yeah, an accessory sale!"

Customer walks to the Cash wrap.

C: Well, I need to know if I'm in the right place.

Me: U.S. Cellular?

Customer laughs obnoxiously, then gets this really serious look on her face.

C: Is it (competitor's name)?

Me: 😳 It's right down the road.

C: Ok, that's all I needed then! *laughs obnoxiously again*

Me: Hey welcome to *** How can i help you?

C: I need to cancel a phone line

Me: Ok, is it out of contract?

C: No we just got it in December

Me: Ok, lets get the account pulled up and see what we can do.

C: Yeah its just an extra line on the account that we added to get a discount on a phone.

M: If you cancel, it'll be a 175 ETF

C: yeah i know, we just added it to get a great deal on the phone, we actually got it here! 😁

M: 🤨 um, ok.


Why wouldn't she just pay full retail????

Anyone know if this is just for US Cellular peeps or if they are doing it for all providers with different dates? just a bit curious. The prizes seem decent, however the point system seems kinda odd. I fear it could wind up being like the dreaded Samsung Rewards tho... ☹️

https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »


Thank you in advance

So I just got off this half hour long call because this guy didn't listen to me.

I opened the call "Thank you for calling AT&T about your wireless service..." His wireless number he gives me pulls up as "Account closed or cancelled." I ask him to hold to get him through to Care for assistance with this, or at least a reason as to why. I go through 2 reps and they can't figure it out. Billing system shows teh account was cancelled in may of 07.

On my third care rep (had to be transfered to business care twice) I go back to refresh the customer:

Cust: "This is Verizon right?"
Me: "Erm, no. This is AT&T"
My mind: "Like I said at the opening of the call 30 minutes ago.
Cust: "Oh, well, I've got the wrong place then. This has just be...
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Get me a job in the VZW Business ATT IS KILLING ME!!!

So this customer calling in "I was just disconnected but the representative says he was notating everything that we talked as we went along, please check those" All the notes the last rep says was I WAS ON THIS ACCOUNT BIOTCH.....no joke im like 😳 🤣 i was pi$$ed yet found it funny at the same time haha. But sure does make it hard to keep customers happy, if thats even possible.

all of the samsung rewards threads out there????

hey everyone there are about 10 already post on them.
im sick of scanning through hundreds of threads that are the same.

had to get that off my chest.

what is everyone else sick of?

I was wondering if some one could tell me how much a Team Manager makes at an ATT call center

I have a friend who works in insurance. I was on the phone with him when he had to take a business call on another phone. I heard his half of the conversation then got the full story.

Longer story short:
Guy runs big expensive work truck through the front of his own house. Seriously messes up the truck including frame damage. Has minimal liability coverage as required by law. No rental car coverage, etc.

Insurance garage calls everyone under the sun trying to get necessary parts to get this guy driving again (though I don't feel safe knowing he's on the road) and it will take 3 weeks to get the parts and another 2 weeks to fix the truck. They have to pretty much move everything to a new frame, but the truck is so new and expe...
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I had a father come in today to add a line to his account. He has one line for his daughter. He wants to add a second line for his other daughter. I bring up eroes and ask him for his daughters phone number. He tells me he doesnt know it and has to ask her what her number is. He then calls her cell phone from his phone to ask her what her cell phone number is.

😳 🤨 🤣

Unfortunately he called his wife then to ask her if it was in thier budget to add another line. She said no. 😡

So I had to call and waive some activation fees for a customer and had the MOST AMAZING CSR I've had in a long time. I think her name was Monica sterling, if you're a pser, THANK YOU!!! You rock, and sound WAY hot too 😁

we're open from 11 to 3 on sundays....

yesterday i made an appointment with one of my PC help clients to go by her house and fix her computer at 4PM.


from 11 to 1:20 yesterday i had one customer - a foulmouthed "army boy" wanting his contract cancelled with no ETF cuz he's shipping out.

okay. i deal with that, he leaves... and i dont see another soul for two hours. i play about five hundred games of solitaire.

then people start coming in. thankfully, some lines.

then, fifteen minutes before i'm supposed to close, i get an older couple who want a upgrade. they tell me what they need and i show them the lg 5500 and the samsung u430. BAD MOVE.

even though those phones, feature-wise, are exactly the same, they take twenty mi...
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i had a customer come in and was going to get 2 phones, great sale too. she asked if we took checks. i said yes.(like the fool i am)she paid the sec. deposit with cash. then i rang up the phones it was 190 something. she writes a check and i ran it through telecheck and it came back declined. i ran her daughters check, the same. i think she just wanted to bounce a check to get the phones. but i lost the sale sort of. im holding the phones till tuesday.

has that happened to anyone else or did you get the "can you put it on my bill" at the last min.?

Just had a co-worker of mine get a call and the guy asked if his phone is water proof because it just fell in some water, and if its shock resistant.... WTF? I know some phones are good with handling toughness but his wasn't and phones are not water resistant.. he got all mad and hung up...lol 🤣

does anyone have the lazy customers park in the handicap spots when they are not handicapped?

its just a pet peeve of mine