Shop Talk

Okay, customer bought a phone at this store last month, December 26th to be exact. Activated on a Flexpay account which means you pay for your first month's bill up front. Ok...


She comes in last night all P-O'ed because she gets a text message that says she needs to pay her bill by the 28th or her phone will be shut off. I look in to see why. *Sigh* 🙄 I explain to her that she paid for her first month's bill up front on December 26. It is now January 27th. The first month goes from 12/26- 1/28/2009. You need to pay the bill now so you can get service from now until 2/28.

Then she says "I understand that, but why did that short white dude tell me I wouldn't have to pay 'till February. 🤨 (apparently she does not u...
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this guy comes in, wants a case for an enV2.

we pretty much got cleaned out of our silicone cases, period, and our leather enV2 cases last week.

i show him a bytech pouch that fits the env2 perfectly. he asks me when i'm getting more in, i told him i couldn't be 100% sure, but this week, definitely.

he says okay, starts walking towards the door.... and knocks over the plastic display holding our asurion and extended warranty brochures.

he picks up the plastic case and puts it on the counter. he looks at the brochures scattered all across the floor, and WALKS OUT, muttering under his breath, "its your f***ing problem."

W T F??!?!?!

my coworker and i look at each other, call him a few choice names, and then pick up the stupid...
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😢

So yesterday my boss, his boss, and the owner of the company came out to visit my store.

And I was told that when I got hired I was supposed to shave my goatee.. the goatee I've had for the last 9 years..."clean shaven", but I thought I'd kept it neat enough... in order to keep my job, because they want to attract more customers, and facial hair might scare people away.

To a point I do agree with the guy, but every time I look in the mirror now I just want to cry. 😢

So I found a way to Browse the internet using Phone Scoop. My company has sites blocked so anytime any site other than an approved one gets closed immedietly. So my Coworker told me a solution to this problem.

Apparently you go to phonescoops main site and scroll down to the bottom and in the search box click web and type in wiki. After this a wikipedia search bar will open. Then you type in whatever site it is you wana go to (like Facebook). Then after you type in like facebook.com get rid of anything that is after it and click on the site. This will show no trace that you went to the web site considering you opened it within a page. No trace lol. Walla there you go. Hope anyone who was not aware found this useful.

I hate how people are bringing up the economy to try and get nothing for free. I had this one lady who owned a small business and had to lay off some users of the phones on her account and wanted the ETFs waived. I tried to offer a suspension of up to 6 months for 30 bucks. She told me I needed to bring that up to upper level management, seriously lady! Your ETF was a little over 100.00 per line, it beats the full 175.00 or even 200.00 with other carriers.

I also hate how they bring up the economy when they want to lower their bill. I give them the lowest plan out there based on what they use and they bring up the economy. Seriously, do you want me to pull a plan out of my behind or create another one for you.
Cell phones are not a nec...
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Custy's are feisty today on the phones. Not cool.

so i have this customer come in with two chocolate phones (the first ones) one white one pink he says he wants the pink phone to be white so i assume he wants to switch to the white phone

M (me)
C (customer)

m- how can i help you
c- yea i have this phone in white (shows me the pink chocolate one) and i'd like it to be white can you switch that.

m- sure its just ten dollars
c- awesome ive been driving all over town to get this done.

m- okay what is the mobile number
c- o im on revol

m- o well you will have to go to revol then to switch the service to the other phone
c - no i dont want to switch to the white phone i want you to take off the white part and put it on the pink phone

m- 😳 thats the actual phone casing
c...
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A new bill has been introduced to congress that would require camera phones to create a click or other audible noise when the phones are used to take pictures. The bill is called the Camera Phone Predator Alert Act, and would prohibit a camera phone from being equipped with a means of disabling or silencing the tone. The bill would fall under the domain of the Consumer Product Safety Commission and be treated as a safety requirement. The noise would have to be audible to anyone in a "reasonable distance" of the camera phone.




But yet, I can take a real camera, with better focus and zoom, that makes no sound and it's fine.


Stupid.

I was doing some searching on Craigslist.com and saw somone selling an unlocked BB Storm. He was claiming that it could be used for any wireless carrier. I was under the impression that the Storm couldn't be unlocked to be used with any GSM carrier. Can this be done?

🙄

So customer walks into my SPRINT store just a few seconds ago and asks:

Customer: IS SPRINT AT&T?

ME: 🤨 No?

C: Where's AT&T?

ME: (Knowing exactly where they are...) I don't know? Do you want to take a look at our version of the iPhone instead?

C: No, I really need to find AT&T, my iPhone is busted.

ME: ( 🤣 in my head)... *Sigh* Well you wouldn't have that problem if you had Sprint! 😉 .... They're around the corner.

C: *Leaves in a huff*


LMFAO... Seriously? No, Sprint is NOT AT&T

Guy calls in to my store...

C: I want to add a line to my account

M: 😁 ok cool

C: But my phone number is with you guys under my company and i just want to add it to my wife's account with you guys.

M: 😕 that's just a transfer of service, but i'll be happy to provide you with the number

C: So i can't come in and get a new phone?

M: If you're ready to renew your contract, you can upgrade and sign a new 2 yr agreement and get a new phone at the discounted price.

C: UPGRADE??? I don't even have service with you guys!

M: 🤨 Is the phone number active?

C: yeah

M: so you have service with us?

C: I don't have a phone, so no, i don't have service.

M: here's the 800 number....

this lady came in a couple minutes ago saying that her phone would die after charging it all night after a couple phone calls. So i take a look at the battery and it is severly buldging. So i look up her account and she is not due for an upgrade for a couple of months. So i inform her that she has a couple options like buying a new battery, paying msrp for a new phone or mabey getting a car charger to hold her over until march. She says she wants a battery. So i say ok and i proceed to check for a battery, sorry we are out of stock(it's a discontinued phone so we don't keep tons of batterys for old phones laying around) and inform her that there is a larger corp store 5mins down the road. She says you guys are horrible worst store ever...
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you suck 😁

Had a customer come in today wanting to know how to get emergency alerts on his phone. It is called the Enhanced Digital Advisor Service. Has anyone ever heard of this before?

So this guy called in and he wanted to erase his call details from online from late december calls he made. Well our call supression only goes from the day it was added and on. Well, he starts to tell me a lil more. He made some calls that he doesn't want his wife to see online. I told him that we can de-enroll the account and place a block so he can't re-register that can be lifted at any time or he can change the password for the online account. No, he didn't want that, he wanted her still to be able to access the account online. He said if she found out and asked him he wouldn't deny it. Why not come clean now instead of waiting? He then asked if he disconnected, I told him that once he disconnected that nobody will be able to login onlin...
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I had one very successful businessman spend the whole afternoon in my store on Saturday. And when I say the whole afternoon I mean he got to the store while my rep was eating lunch and left because we were starting to turn the lights off.

"I bought this in October and it's not the phone I wanted." he says and points to another phone "This is the one I want."

😲 "I'm sorry, did you say October?" I ask, wondering if we're talking about the same October... the one 4 months ago.

"Yeah, I couldn't come to the store until today. Listen, I work 7 days a week and spend over 2000 minutes a day on this phone, I have other things to do than waste time here." Mr. businessman adds while I wonder how many hours HIS days have.

"2000? that's....
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A co worker who was a complete moron and you wanted to get as far away from them as possible??

I had a young guy and girl come up to my store the other night. The girl seemed to know what she was talking about... the guy was a moron, reading from a pamphlet: "Do you... know..*flip* *flip* that God Loves you even if you are... *more flipping* a sinner?"

I mean, I was born and raised Catholic/Christian, so I know all about it, but I can't stand it when people tell me that I'm DOOMED ETERNALLY if I don't go to "their" church. I started getting really pissed off at them, and then my coworker comes in and starts talking it up with them,so I just leave for a while.

So... who else has been told by these types that they are "Surely doomed"? 🤣

just had this call:

C: my phone's screen goes out and i wanna know how to get another phone.

M: OK...*verif account, insert empathy statement and willingness to help*...Is your phone on and can you see your screen right now?

C: Yep.

M: Ok, can you press *#06# for me?

C: I'm pressing it, but I can't see anything

M: ok, sir, that's fine. Go ahead and take the battery out. I can get the number from there.

C: oh, it's already out...

M: 😳 🤨

Completing a warranty exchange for a cust...

Me- "Is there an alternate telephone number you can be reached at other than your wireless number?"

Cust- "You mean like a landline?"

Me- "Yes, that will work."

Cust- "No, I don't have a landline."

Me- 🤨

Cust- "I could give you me husband's wireless number."

Me- "That'll work, too."

Cust- "###-###-####, but you can't reach him during the day because he's at work."

Me- 🤨 😕

....*sigh*