Shop Talk

Is there a way of getting a credit check done without a social security number. Had a student doc from China who hadn't gotten a social yet, but my systenm wouldn't run a credit check. Was doing a Tmob check.

Just had one. (insanity ninjas are the craziest of customers who only show up when youre alone, so you have no witness to your story.)

M= me
IS= insanity ninja

M= welcome to-
IS= (cutting me off) i have a real quick question

M= (knowing theres no such thing) well, how can i help you?

IS= i bought this tornado online and i need it activated

M= (looking at the phone) this is actually called the storm, and id be happy to activate that for you. Do you have existing Verizon service?

IS= I bought a tornado. Thats what its called.

M= Actually, as you can see, its the storm. see how it says it all over the posters in the store?

IS= you are wrong. i know about phones.

M= (letting it go for the sake of my paycheck) ok. le...
(continues)

Seems like i was not sneeky enough...
Just got wrote up for Transferring some calls back in to the queue....This calls get to you sometimes and the next call i may not want to take it" Guess i found the hard way...but i still have my job, hopefully i can keep for a long time.

So, My thing is now, is not to get fired..lol

But who here has been wrote up to some dumb sh!t, or tell your story why you got wrote up??

anyone else stuck at work today with not a single customer and dying of boredom 😡

why are we working on a federal holiday

'nuff said

have yet to get my samsung rewards card

that grand would sure be handy right about NOW!!!!!!!!!!!! 👿

As you can tell by my name, I sell for AT&T, but I have a friend who is wanting to get the Dare. I have the Vu and I love it (couple things I would change, but nothing that would be a dealbreaker). He asked for my advice and I told him about mine and how I like it, but how we also have the Incite, which is like a PDA version of the Vu. The Incite has been problematic and there was actually a stop-sell placed on the ones still on our shelves.

Does the Dare seem to be a pretty good device?

Also, he said he has a year on his contract still. Are there options for like an exception upgrade or anything else besides paying full retail price?

So I had a guy come in and activate 2 lines with me last night and wanted me to transfer some pictures for him. He told me they were very important because they were of his son who passed away 5 months ago. So I transfered them to his new phone. I went through the pictures to make sure they went over. It was so sad the first couple of pictures were of his son all happy and smiling at school and the last couple of pictures were of a memorial that people made for his son with signs that said things like "We miss you". I also gave him a cable to hook his phone up to his computer to transfer the pictures to his computer.

Things like that make you step back and think about what you have and how you can so easily loose it.

Do any of you have customers constantly complaining about how rebates are filled out, and the process? Let me tell you an average conversation with a customer:

M: That phone has a really great deal, only 9.99 after rebate.

C: That just don't make sense

M: 🤨 k, what doesn't make sense?

C: that whole rebate thing, YOU ALL should be able to just give me my money back in store, not havin to wait no 3 weeks on no rebate mmmhmmmm.

M: (thinks to himself) yeahhh, thats not how it works, thats why its called a MAIL IN rebate. 🙂 "uh huh"

C: Last time i didn't even get my rebates back, the guy at the store never sent it!!

M: 😳 huh? the rebate has to be filled in and mailed by the customer

C: well that dont make sense
...
(continues)

Really, seriously...We work in a call center, you're in the sales department and you need to transfer the customer to me to finish processing YOUR order. If you want credit for the sale...DONT, I repeat DONT cold transfer the customer to me. When sales reps do this, I have no choice but to transfer the cust back to sales so that someone else can get credit for the sale. No, I do not possess "psychic" abilities and I do not know all however many thousand dealer codes there are for the telesales department!

Okay, i feel better now.

m= me
c= cu

M= thx for call in such and such, my name is such, who am i speaking with today.....

c= Oh! nevermind i just fixed the problem... Bye bye

M= Have a merry christmas sir.. 🙄

Yeah I'm amazed
Customer called in wanting to know what the blue dot on her screen next the the signal bars is. I told this customer that it was a notification that her PTT (Push To Talk) feature was inactive. Customer asked how to get rid of it? Told her it didn't mean anything important and she's not being charged for it and we don't have any options to remove it.
SHE'S GOING TO GET RID OF HER PHONE BECAUSE OF IT! I'm astounded... Sigh... this is gonna be a long day.

any one got their gift card from michigan

anyone else use www.samsungrewards.com/associate??

more importantly anyone else who uses it have all kinds of problems?
it seems as tho i have to log in 3 or 4 times to actaully get logged in. then most of the time it shows random sales for random model numbers that i dont sell.

has anyone received their visa cards yet? i know they said by the 31st if you got one but im counting down the days. xmas was on the 25th but the 31st could be my new holiday:-)

Customer walks in and is really pissed off.
C- I just bought this bluetooth off of ebay and the boom is broken and so is the piece that goes around your ear I want to return it here since I am a VZW customer.

M- Sorry Sir you purchased that online from a third party site and even if you bought it through VZW.com I cannot return it for you since I am a retailer.

C-This is F'ed up you need to credit my bill for this hassle

M- Sir I physically cannot do that 1. you bought it from ebay 2. I am not in control of billing.

C- Fine just take one of the bluetooths off the wall over there and give the the ear part.

M- Sir like I stated before that is not going to happen

C- This store is a worthless piece of S#!t
*storms out and g...
(continues)

M : me
IC: insane customer
S:Store agent

M: Thank you for calling,my name is - ...
S: Hi- my name is- , I have a customer here who needs a credit for a handset upgrade credit. He went to radiosshack did a phone exchange and the charge is not valid. My agent ID is -blah blah blah-
M: Umm alright well thank you. I can assist the customer with this, put him on.
IC: So are you going to give me my credit
M: Let me access your acct sir and I can see what I can do. Who am I speaking with? May i have your phone number? Thank you and I just need you to authenticate your acct.
IC:*does so*
M:* a few minutes later* Alright so I do see this is not a valid charge and I'll be glad to adjust that for you. Just give me a few seconds.
IC: So I d...
(continues)

Does anyone on here work in a Circuit City? Are you like me, and rooting for the company to close based on the ruling this Friday?

anyone work for corp sprint and have any idea when the hiring freeze will be lifted...just wondering if any insider info was out there!