Shop Talk

just sitting here waiting for the next person that has no idea what they want to call in so i can start driving them crazy with a slew of questions.

there is a retarded one handed lady sitting in my co workers chair (who is off today) eating bugles and talking my head off. I hate this town. FML 😢

Work in a call center. A "good ol boy" from the south called with a credit card order. I asked him his state and all he would say was United States.

I finally had to end the call. 😕

I really want to get a side slide, but i dont like what VZW has to offer and I am under contract with them ☹️ .... The Rival is like the best slider I like but I REALLY DONT WANT touch screen.... Anyone know if it is possible for me to get a Sprint LG Rumor and use it on my VZW acct???

until i leave and i'm a difficult call! calling here and there trying to verfiy and customer is pissed... eek. i just wanna go home lol!

People say the most random stuff just so they won't be charged any amount on their bill. They curse and rue the day you were born and decided to tell them that their iPhone 3G S is not for free just because they have been with us 3 weeks, and NEEDs to come with a $30.00 data plan.

For our precious Store Reps please share your stories, due to in my line of work the worst they can do is hang up. 🤣

So please enlighten us with your stories of glory, defeat, humiliation, or Victory... so just share your stories, I'm Bored 😡

So I get this customer that has one line with T-Mobile and wants to add 4 more lines onto his account, he as the unl loyalty plan, so you can imagine it would be quite expensive when all said and done for monthly charges and all...

He wants 4 Beholds, with NO Data NO Texting, and wants to be able to have them unlocked that way he and his family can travel to Italy next month, for 3 months!!! Oh yeah, and he wanted me to make them free...Yeah right...

Who would be okay with paying over $200 for three months and not actually using the service!?!

Long story short, I cant do it even if I wanted to, cause he has two other Delinquent lines that have been canceled and have hefty balances do before any new lines can be added...

Sad thi...
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HOW MANY PEOPLE KNOW WHAT KIND OF PHONE THEY HAVE???
DO NOT CALL ME IN ACCESSORIES AND TELL ME WHAT YOU NEED FOR YOU PHONE...YES YOU HAVE A MOTOROLA OR A NOKIA, BUT HOW MANY DIFFERENT KINDS ARE THERE!!! WOW I SWEAR PEOPLE ARE STUUUUUPID! LOL 🙄

I am looking to figure out what company gets the highest discount off of their sprint service.

Right now, the highest i can find is pepsi with 25%

Thanks for your help.

I sent them to the drug store across the street because they needed some prepaid kits. I sell them for 50.00.

they have them for 14.99

my good deed for the day is done.

IF YOU DONT HAVE GOOD CREDIT THEN YES YOU NEED MONEY TO PAY IN ADVANCE NO YOU CANT BILL A $200 DOLLAR PHONE TO YOUR ACCOUNT WE DONT CARE IF YOU SAY SPRINT DOES IT OR WHO EVER ELSE DOES IT T-MOBILE DOES NOT. WE AT LEAST LET YOU SET UP A MONTHLY PLAN SO YOU CAN GET SOME MINUTES EACH MONTH. DON'T GET UPSET WITH US WHEN WE ASK FOR OUR COINS IN ADVANCE WE JUST NEED TO BE SURE TO GET PAID BECAUSE OBVIOUSLY YOU'RE NOT PAYING ANY ONE ELSE LOL

TO THE CUSTOMERS THAT DO HAVE CREDIT WHEN YOURE DELIQUENT NO WE CAN'T ADD A LINE FOR YOU. TAKE THIS INTO CONSIDERATION YOU HAVE NOT PAID FOR THE PHONES YOU HAVE WHY WOULD WE ADD ON ANOTHER PHONE WHILE YOU OWE US FOR THE ONES THAT ARE ALREADY THERE WHY ADD FEUL TO FIRE?

The HTC Pro2 is in Verizon warehouses and are ready to ship, just when is now the question

...you know what I hate the most?...BEING ON HOLD!! WTF people!?

"you're verizon, you aren't supposed to be on hold, don't you have a direct line?"

...yeah right i f*ing wish! lol

any body else sick of all these visual vmail issues getting them every other call 👿

I just love when they come up acting like they want a phone, and it just so happens that is when you are absolutly on fire because they are asking all the right questions.

Then when it comes down to crunch time, they say,

"now that you have told be a little bit about your business, let me tell you about mine.....

How would you like to be your own boss?

Unlimited income."

Blah, blah, blah It is a complete waste of my time, nevertheless I am still nice because they are eligible for upgrade. But they want to come back and harrass me to give them money.

Do I really need a "no soliciting " sign?

does every company do this? I'm so tired of people getting pissed at me. I'm sorry you don't have your DL or know your Tax id but i can't sell you a phone or bill something to an account with out these things. How does that not seem fair to request. And YES we have been doing this for 5 years so I don't care that the last rep did not ask for it. ITS A POLICY and I follow it.

Sorry rant

I never go over my minutes, thats ABSOLUTELY invalid!!! You are screwing me over, I know it!!! Blood Suckers! I have been with this company for 13 years (acct open 10/19/2005) how could i have gone over my minutes... Umm idk you picked up the ****ing phone and didnt stop talking!!! Arg I hate phucking morons! 👿 👿 👿

Thats how the customer on the phone keeps saying "Nokia". Its driving me crazy. 🙄

Originally posed on my MySpace page..... Unfortunately, it's becoming relevant again, so I'm positing hit here.

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Okay folks: time to do a little ranting here.

Customer Service Reps and Sales Reps do not perform their jobs to be your personal assistants, to do the things that you are too damn lazy to do yourself, to do the things for you that you are simply too lazy to learn to do, or to be bitched and screamed at when things don't go your way.

They ARE there to explain products and services, to assist you with training on your products, and to help when things go whack-a-ding-hoy with the products and services you purchased from their company. To assist with this process I list some simple rules below.

Rules for dealing...
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just not out of the united states



this is what I heard from a custie that had a bb world edition when I asked if he traveled abroad