Shop Talk

lady comes in saying: hey my husband is in jail and I need to start a new line on his account and to get me off his line and I want a completely separate line from him.
I says: ok?? say that again
She says: I have power of attorney and I need to get this fixed now, he already called and I need it now! *stomps foot like four year old*
I says: ok well you are not on the account. You have no papers and I will not help you


I foiled her plan to get revenge at her husband.

So this old lady had some pictures on her phone she wanted to put on her other phone. Well I gladly did it for $20 and I looked at some and this lady was no lady, in fact she was a nasty old perv that had dirty pics. I'm pretty sure those were not her grand kids like she said... or if they were it's even more nasty. Anyways I rip her off $20 that I keep myself and when she is about to leave I open the door for her and hold out my foot. Ha HA! She falls and breaks her hip, I laugh as the door closes real slow. I keep laughing when she pulls out her phone from her purse to call the cops. I laugh even more when they show up and I get arrested.

I just had a customer who is wanting to know about a charge on his bill, but every other word that came out of his mouth was "know what I am saying?" Um no I don't know what the hell you are saying. Maybe if you spoke clearly and use proper english then maybe I would know what the hell you are talking about and trying to insult me by saying, "Well I guess you don't know what I am saying" in a snotty attitude is not going to help you out as well you flipping idiot. 👿

And I use "Competitor" loosely, because we all know how much they don't know and/or do for their wireless customer base.

Just curious to hear how all my fellow sales reps, managers, etc.. try to convince their customers to spend the extra bucks and just buy from you directly.

I have personally had Walmart management come and purchase phones from me. I ask why they bought from us instead of their own store....their response is fairly close to a uniform "Those people are idiots."

My go to line is always "We pride ourselves in being wireless experts, the thing at Walmart is the same person you are handing over your sensitive financial information to for your credit check, and trusting your account to be set up correctly by, is the one...
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https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

😉

So my scores are always at least a 3.5 out of 5.0. I got one bad call on the 3rd of a 2.75.. ~~a girl calls in complain that one of her babies daddies didnt pay her bill and the other one didnt pay his child support. and her welfare check aint come in yet, and wanted to restore he acct "just cuz I'll cancel if you don't" (its a monthly no contract go right ahead.) so i had no sypamthy fo rher.. i got a 2 in concern. bc i this i could get fired after being her almost a year and the highest scores.. WTF

called in to go over charges on his bill and tried to preach the word of God to me and scold me for working on a Sunday. He told me I should be in church. I was like " 🤨 Seriously?" Um, word of advice sir, if you didn't call in on Sunday, I wouldn't have to work on Sunday. Not that I would be in church if I was off. I'd be sleeping in then heading to a barbecue!! 🤣 😎

WTF, why is it soooooo F***in' busy, its Sunday, its not suppose to be this busy! 👿

people calling in are just dumb, and their breeding, natural selection isnt working.

so i had a custy put a phone in our recycle box thats locked and i instructed him to make sure it was off, he assured me it was while i dealt with another custy. I come in this morning and i hear this beeping every 5 minutes telling me the battery is low, i have no access to the box and the phone wont die already, thank god i close in 5 min, the phone better be dead by the morning, i cant go through another day of hearing it!

I switched from Customer Service to Retail, I still hate children. 😕

I can go 25 minutes without getting a call. Here's hoping!!

In verifying this account the customers email address was set up like so:

first-last@email.com

I asked her, "Is your email first hyphen last at email dot com?"

Her response, "No,its first dash last at email dot com."

Really? 🤨

are u F@&$ing kidding me??? Maybe try walmart heard they got a special two bars for just $5, and there good for ten calls.... LMFAO

so i just spent a hour and a half on the phone trying to help this incredibly nice lady process a change in financial responsibility. for no particular reason other than she couldn't speak much english and i was doing my good deed. So now i ask is it wrong for me to kinda expect a big fatty sale or is that not how it works

Why won't this day end?!?!?! DIE Friday!

So I work in a corp. tmobile store and we have a Cellebrite machine to copy phone info for customers. We do it as a free service for our customers but charge $9.99 for non tmobile customers. There is an indirect at&t booth in the mall. The reps there have come in a few times to transfer info and we did it as a favor for them. Now they are taking advantage of it and doing it for all their customers. So now we tell them that we have to charge them for the transfer and they get all pissy about it.

One guy today said I was lying and just didn't want to do it. I told him that I wasn't lying and that if he didn't like it he could leave. I told him either he coughed up 10 bucks or TS. I absolutely hate them now and so does everyone el...
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I'm just careless today, I really don't care about anyones life story on why they need a free car charger...sorry your mama is in the hospital but you don't need to give me a pitty story of why you deserve a free charger...sorry your mama named you justin and your a girl...but honestly, its just one of those days and I reeeaaalllly do not care. Anyone else with me? lol

only mall workers will know what im talking about.

When you get a custy who walks up with the competitions brochure, and right at the peak of your pitch they give it to you to throw away.

Its the best when the other boys are looking down from their store, waiting to see if you get that ID.


YEP!

So I had an iphone fanboy in my store with his dad purchasing a case for the phone. He holds up his iPhone and proclaims "this is a real phone!"

I said my touch pro will do everything that will do, and probably better.

He laughed, i surfed the web and began to watch a movie on Hulu. He started to get angry. Then to add insult to injury, I removed my batter and asked him what size battery he had. So he proceeded to take off his gel case, and was unable to take it out to show me.

I set my phone, battery out on the counter, as he sulked and stared at it for about a minute, and said "how much are those?"

Like 4 other people started laughing at him.

Mission accomplished!