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Customer Email verification
In verifying this account the customers email address was set up like so:
first-last@email.com
I asked her, "Is your email first hyphen last at email dot com?"
Her response, "No,its first dash last at email dot com."
Really? 🤨
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did you dare inform the customer that the dash is a hyphen?
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I did not. I probably would have said something like "yeah, thats what I said" if she didn't sound angry and impatient. Ha
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Its fun to "poke the bear" sometimes.
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It is fun to poke the bear sometimes. I did that the other day with a customer that was upset because she had to pay an insurance deductible to replace her phone even after paying for insurance all year. I kept explaining her situation in a way that may be easier for her to understand. She kept saying I was trying to change the subject. I told her "No ma'am, I'm just using it as a euphemism". She responded with "I don't know what a eunaa, eumin, ebadi, I don't know what you talking about but you're a bi*ch". My manager was standing right there and told me not to use big words with the customers. I told him I was giving her the benefit of doubt and assumed she was educated enough to understand what I was talking about. Which he knew was a bol...
(continues)
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