Shop Talk

When customers are going on and on about how they cannot afford to pay their bill, and how we are ripping them off somehow because they keep going over their minutes, and how they want unlimited calling, but don't want to pay for it, someonetimes i wish i could just say,


"Why don't you just cancel and go to Cricket, or a company similar to them? You have been past due for over 6 months. If the charges are this overwhelming, why do you continue service with ________? Why do you even have a cell phone? Looking at your calls, you don't even leave your area, so Cricket would be perfect for you? If they are not in your area, then get home phone...you can make as many calls as you want...that way, you don't have to continue to call me, and i ...
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thats fine i will just write a nice little note on your account that states that we will not give you any type of credit period with out changing your rate plan b-itch ha ha 😈 😈

Customers, if I ask you a question, just answer it. I don't need your extra smart a$$ comments.

Me-"Thank you for calling _______, may I have your wireless # please?"

C-"You should already have my #."

Me-"Are you the account holder?"

C-"I'm the only person on the account."

Me-"May I have your name?"

C-"You should know my name."

Me-"Can you verify the last 4 of the ssn?"

C-"For what?"

Me-"Do you think you may need a higher minute plan?"

C-"Can't you see my past bills? Can't you see I never go over my minutes?"

Me-"Are you interested in setting up ebill?"

C-"What does that have to do with anything?"

😡 😡 😡

👿 👿 👿 👿 👿 I hate stupid F***ing ppl! If you want me to activate your phone, and I ask for the number you are calling about.... that means the F***ING number you want to activate!!!! 😲 Makes sinse right??? Nope! Guess not! Please by all means give me a different number than the one YOU ARE CALLING ABOUT!!!!! 👿 👿 👿 👿

It drives me crazy when customers come in to pay a bill and don't know how much there bill is and without giving me any account info ask how much is my bill? I don't know! 🙄

NO I DO NOT KNOW YOUR ADDRESS nor your name if you do not provide it for me...do not treat me like I know everything because I DON'T! Just because we work for a phone company doesnt mean we have these magical powers and can read minds. Freaking idiots!!! YES if you get xfered to another dept then you WILL have to VERIFY your INFORMATION AGAIN! Pull your head out of your A** and quit being a freaking moron!

Someone just approached my kiosk, looked at the My Touch, and asked if there was any differences between the My Touch and the G1. After my usual spiel, they proceeded to ask when the G2 is coming out...For Real?.... 👀 I know I am tired today...but I think I just died a little bit inside...

i still don't understand why customers are rude and insulting towards the reps that are trying to help them..i can see that they are mad at the company, but when it crosses over into personally insulting the rep, it really angers me. 😡 ...they really need to stop and think what would happen if they tick off the wrong rep at the wrong time....we know your name, number, adress, and the info to all the credit cards you use to pay your bills...i think you get the point...it's like degrading a waiter or waitress, and expecting them NOT to spit in your food.

Today I terminated an employee for theft, credit and id fraud. He activated a line on a customers account so he could try to purchase a phone for the subsidized price. He then reversed the upgrade to try to avoid "getting caught"... Its a shame... Background checks just don't dig deep enough I'm afraid. Of course there is no real way to iradicate these type of instances completely, but I just wish there was more I could do to avoid this. It causes so many issues and an extreme loss of rapport from the customer from our location and Company...

Seriously, first call of the day...stupid people that don't know what type of phone they have or how to search the internet...maybe you should get yourself a caregiver. 🙄

🤨 it's difficult to undestand what your saying when your breath is in my ear... yuck!!! I work at a call center!! Help!!

So a customer just came in complaining about his phone being a piece of sh^! saying this that and the other thing. He just got it in december so hes had it less than a year. He says hes rough on phones and beats them to hell and wants one of the construction grade ones.

He has a VU204. Not the greatest phone ever made but we sell a lot of them and they are pretty reliable across the board. So I take the back off to check the LDI and sure enough its red beyond believe and it looks like some kind of adhesieve gunk that looked like wet drywall that had hardned is stuck inside the phone from whatever kind of work he does.

I explain to him that LD voids the warranty so if he wants a replacement phone he will have to purchase it outright. T...
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"No hablo español, sino que permanecía en un mesón holdiay expreso anoche."

😁

Use it next time someone comes up speaking spanish. You'll get a laugh. It means
"I do not speak spanish, but I did stay at a holdiay Inn express last night."

IM ON THE PHONE WITH A CUSTOMER AND HE TELLS ME HE WANTS TO ADD A LINE BUT HE DOES NOT HAVE AN ACCOUNT WITH US SO HE TELLS ME HE WANT TO START NEW SERVICE I TELL HIM OKAY HAPPY TO ASSIST WE GO INTO THE PLANS I ASKED IS THERE A PLAN HE HAVE IN MIND HE SAYS THE MYFAVES AND ALL ABOUT A THOUSAND MINUTES I DESCRIBE EVERYTHING THAT IS INCLUDED IN THE PLAN. MR CUSTOMER THEN SAYS DO YALL HAVE A UNLIMITED PLAN I SAY YES HE TELLS ME THEN THAT IS WHAT IM ASKING SO I LET HIM KNOW HE DID NOT ASK FOR THE UNLIMITED PLAN AND CONTINUED TO TELL HIM ABOUT UNLIMITED SERVICE HE TELLS ME IVE BEEN IGNORANT AND HE NEEDS TO SPEAK WITH SOMEONE THAT IS NOT SO IGNORANT SO I TELL HIM TO PLEASE HOLD WHILE I GET A REP THAT IS NOT SO IGNORANT HE TELLS ME I AM IGNORANT I SA...
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clock in, check.
stare at customers passing by kiosk..check.
paint my nails kinky in helsinki. check.
read people magazine. check.
circled by wanderers (vultures). check.
organize my purse. check.
plot to place a cardboard cut out of me and leave to shop. CHECK.

Just had a young 20 something moron come in. Store he got his boulder from last month was out of the Orange ones so he bought a black one. Used a 89 cent can of Orange spray paint from Wal-Mart to paint his phone orange. Now he wants to know why his keypad sticks.......

I hate stupid Sundays.....FML! 😢

cust called in to swap phone...

wanted to know if he could use the same sim card... i advised him that he could not... so what does he do.. gives me the dec and then says "ok, lets try this one" gives me the same damn sim number 🤨 🤨 🤨 🤨 so im like, ok i will just act that i dont even realize that he just gave me the same f***ing number... so i put dec swap through...

Me: go ahead and pwr on the phone, sir.
Cust: whats wrong with this damn thing? IT F***ING says insert correct SIM!!!! what the F**K
Me: Sir, as i previously advised you that is not a compatible sim card.

Hmmmmm.... IMAGINE THAT!!! 😲 😲 😲 😲

LIKE I CAN'T SEE THE F***ING SIM IN MY SYSTEM IS THE SAME!!! 🙄 🤣 🤣 🤣

I enjoy a good laugh at the customers who are as "sharp as a marble" as much as the next person.

But I also understand that in the same way the Big Girls Need Love 2... The 50 year old pall mall smokin lady who works at wendys, has cellular needs too. And regardless of how much I need to "dumb down" a simple price plan brochure, I will not loose my composure.

Its probably pretty obvious that I dont belong to the AT$T Union Workforce. But nevertheless. For the point I am trying to make in this post, is the sole reason that the ghetto loves me. They are so much more loyal than the rich smart and cunning people we would rather assist.

But.....IN ALL FAIRNESS

I do get a lot of chargebacks.

You know what... forget them. EFF the hoo...
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Any T-Mobile other reps on here who went to the Touch Pro 2/Dash 3G training a while back who received their promised Touch Pro 2 seed phone?

I'm still waiting on mine, actually everyone in this market is waiting. I'm starting to think that we won't get ours down here because of the market. 😕

So the company tells me today that I have to cut my hair. They say it's unprofessional. It's a long, but not out of control long. If it's unprofessional, then how am I consistent top 10 in sales in a not so ideal location. Anybody know of any situations where this has been overcome? Tattoo's are one thing, but they can be uncovered after work. This is more of a permanent alteration to my appearance both in and out of work. Seems totalitarian to me. I've never had any complaints with regard to my hair or anything else for that matter. The company handbook says "Hair should be neat and conservative in appearance". Who determines this? I know the general consensus will be to cut it and move on but I'm not cuttin it quietly. Any thoughts??