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These are the most recent forum messages posted by learninghome:

Yeah, me too.
Aug 29, 2008, 7:05 PM
in the Shop Talk forum

I'm about to quit, and I think I'll be here to read these all the time just for the hell of it :D I have three hours left before I can get outta here...

Re: errr
Aug 15, 2008, 5:53 PM
in the Shop Talk forum

What does the sign on your gravatar say? I squinted and couldn't read it :D

My GODS.
Aug 15, 2008, 5:49 PM
in the Verizon Wireless forum

Just because a carrier did it "in the past" doesn't mean they can afford to cater to your wishes every single time you say so. And the plan and phone aren't compatible with one another. Plans change, prices change, because the economy changes. If you can't afford it, there are plenty of other phones tog et.

Fully aware
Aug 15, 2008, 5:36 PM
in the Verizon Wireless forum

because that's where I got it. However, that link always gave me trouble having to click "Yes" twice in a pop-up window. After I clicked another link already in there, it straightened it out.

Re: Good frickin' bye
Aug 15, 2008, 5:06 PM
in the Verizon Wireless forum

Correction - that will take you to page 110 of Lounge. But you can access the Forums there is my point

Good frickin' bye
Aug 15, 2008, 4:49 PM
in the Verizon Wireless forum

As many of the chatters here (because everything else is firewalled) know, things are being adjusted and lots of those chatters are going to become customer service reps very soon. Since it means we won't be able to get on Phonescoop any more, I'd like to say so long and farewell because I'm SO not going to be here while I'm at home. Before I go - anyone left in chat, enjoy Froggers and Space Invaders on www.smashing.com while you still ...

Nice
Aug 10, 2008, 11:03 AM
in the Shop Talk forum

Very nice post! 8)

Re: They don't understand, so it's my fault.
Aug 8, 2008, 12:14 PM
in the Shop Talk forum

I mean, it would be one thing if they asked for clarification. This customer just didn't get it the first time, so they shut down. :evil:

They don't understand, so it's my fault.
Aug 8, 2008, 10:46 AM
in the Shop Talk forum

Me.: Hello. Thank you for visiting our chat service. May I help you with your order today? Them: Yes. I want to make sure I keep my cell phone number. Does the new phone arrive atcivated or do I take it to a store? Me.: All you'll need to do is call the number that it comes with and they will activate it over the air. You can log into your My Verizon and and go to Upgrade Your Phone, and ...

Re: Apparently,
Aug 6, 2008, 4:06 PM
in the Shop Talk forum

It's failing BECAUSE people are leaving. And people are bailing out BECAUSE it's failing. It's the same kind of event that caused the stock market to crash. If Sprint wants to stay afloat, it sounds like they have to stop that cycle somehow. Unlimited Everything doesn't appear to be doing it.

Re: Apparently,
Aug 6, 2008, 9:45 AM
in the Shop Talk forum

it's the "jumping ship" that is causing the problem. The more that leave, the worse the problem gets.

Re: "I'll take my business elsewhere"
Jul 30, 2008, 4:57 PM
in the Shop Talk forum

Maybe it's just that we know they're making empty threats that is so annoying.

Re: Corrections
Jul 30, 2008, 4:35 PM
in the Shop Talk forum

can't* casually mention over chat

"I'll take my business elsewhere"
Jul 30, 2008, 4:34 PM
in the Shop Talk forum

Closely related are: "Well, I'm just gonna go to *carrier*, then!" "I guess I'll be looking at other carriers then." How do you react to this? Does this encourage you to get the sale and to be more lenient with the customer? Or is it the last straw before you hang up/ punt them out of your store? I think that this is the last thing I hear as soon as someone says it -anything else that happens after that sentence ...

Re: CRISIS AVERTED
Jul 30, 2008, 12:15 PM
in the Shop Talk forum

Turns out I just get here before the snack machine guy now since they changed my schedule :D *whew*

Re: M&M's were awesome...
Jul 30, 2008, 10:32 AM
in the Shop Talk forum

:lol: I can't respond to this and sound serious!

M&M's were awesome...
Jul 30, 2008, 9:18 AM
in the Shop Talk forum

until we got Reese's Pieces. Now they're all sold out, and M&M's suck.

Re: Posting Etiquette
Jul 27, 2008, 11:12 AM
in the Shop Talk forum

Paragraphs. And don't necropost, no matter how bored you are! 8O

Re: new and loving this
Jul 27, 2008, 9:46 AM
in the Shop Talk forum

Give it a few months. 8O Seriously, welcome to the fold - good luck with sales, assuming that's the area you're in.

Re: Sense of Entitlement (Long Rant -get the popcorn)
Jul 25, 2008, 9:40 PM
in the Shop Talk forum

One of the side effects of this career is that it's stressful, and not in a way that disappears as soon as you clock out. I love PhoneScoop, and Shop Talk, because I can come here to make light of the situation with other reps to chill out between the worst customers. And I think we can mostly agree that the stories about nice, polite and thoughtful customers are better, but fewer and further between the stories about the ...

Re: Sense of Entitlement (Long Rant -get the popcorn)
Jul 25, 2008, 7:53 PM
in the Shop Talk forum

It wasn't that much fun to SING, either. Fortunately, I don't remember a single jingle that I learned there. However, I'm still pretty good at spade "flare". ;)

Re: Sense of Entitlement (Long Rant -get the popcorn)
Jul 25, 2008, 6:19 PM
in the Shop Talk forum

:lol: AWESOME :D

Sense of Entitlement (Long Rant -get the popcorn)
Jul 25, 2008, 5:21 PM
in the Shop Talk forum

Before I came into this industry, I had the utmost respect for customers. I used to work at a Cold Stone Creamery, and I loved my customers - I can't remember a single irate or rude person standing on the other side of the counter. But since I have been, working for a cell phone company, I have experieneced some of humanity's worst. Why the experience should be so different, I'm sure is dependant on a few points; the ...

Re: I spend...
Jul 25, 2008, 4:06 PM
in the Shop Talk forum

...my days trying to break the Internet blocks. I've tried so many different things and the only decent one I've found was the one posted by someone to get here in Shop Talk. I play at smashing.com occasionally but I don't want it to get taken away so I wait until late night.

BOooored, too.
Jul 25, 2008, 4:01 PM
in the Shop Talk forum

Me: You will also get free shipping when you order your phone online today. Customer: r u guy or a girl or a computer? Me: What phone are you upgrading to? Customer: ur gay bye 8O These people are so intelligent.

Re: wah-ROOT toon-wah-ROO-kit?
Jul 25, 2008, 3:40 PM
in the Shop Talk forum

/;| What culture is it from, I wonder?

Re: Customer: "I Want to Track my Child."
Jul 25, 2008, 3:36 PM
in the Shop Talk forum

So is a customer asking if they can track their spouse. Which is actually worse. :?

Re: Longest call ever?
Jul 25, 2008, 2:42 PM
in the Shop Talk forum

2 and a half hour chat, once. Kept me in until 1am.

Re: Dense
Jul 23, 2008, 4:22 PM
in the Shop Talk forum

:lol: Pretty useful... had to log out, walk around in a couple of circles to ask a bunch of people what was going on, then come back and log back in. /;|

Dense
Jul 23, 2008, 4:07 PM
in the Shop Talk forum

Why send me a reminder for a training that's already over? How does that help me in any way? Whatever it was about, I probably will never know anyway - couldn't have been that important then *shrug*

Re: Oh, yes, and...
Jul 23, 2008, 2:43 PM
in the Shop Talk forum

If you work where I do, don't get smashing banned, I know where you live 8O :roll:

Speaking of firewalls...
Jul 23, 2008, 2:41 PM
in the Shop Talk forum

What's blocked at your workplace? Here, we get a few; most of them aren't worth a darn. But sometimes it's better than complete boredom. www.surveymonkey.com www.dontdoi tgirl.com www.fartoons.org (although I can't WATCH them, I can load the page :roll: ) There are some other useless ones I won't bother listing. But the gem: www.smashing.com ^ Invaders and Frogger are the only ones that work here, but there is Sonic and some others too.

Re: so what is everyone doin
Jul 23, 2008, 2:14 PM
in the Shop Talk forum

Filling a notebook with endless rambling and learning French. CRAP that reminds me that I left my flashcards in the car. Oh, and reading.

Re: "Bad, Nasty Pagan"
Jul 16, 2008, 7:35 PM
in the Shop Talk forum

I usually don't read for other people. Most don't have the depth to appreciate it because they've been led to believe I'm going to tell them something like "You're going to marry a man who lives in a white house" or "don't play the lottery next Thursday". :roll: Most people just assume I'll do it. Like I'm a Pagan vending machine.

Re: RAWR
Jul 16, 2008, 5:34 PM
in the Shop Talk forum

Aren't they, though? But then again I've gotten all kind of chats with random people asking me if they can "hit that" or detailing their *ahem* penile endowments for me. So... there have been worse.

Re:Lucky You
Jul 16, 2008, 5:31 PM
in the Shop Talk forum

:P I can't talk and chat at the same time, so I usually just rely on Shop Talk to at least keep grasp of my sanity.

RAWR
Jul 16, 2008, 3:05 PM
in the Shop Talk forum

I'm putting this here since I want to rant but it's not worth starting a new thread. Customer: I need to upgrade, but I don't have a credit card. Me: You'll need to have a credit card to order, but you can use a friend or family members if you could borrow one, and I'd be happy to help you finish your order up. Customer: I don't have one I can borrow. Me: Then you will need to call 0.000.000.0000 and they can ...

Alright, fine. Here's the truth.
Jul 16, 2008, 2:48 PM
in the Verizon Wireless forum

Yes. When you're online chatting, we CAN see what disgusting, rude and juvenile things you've said to the previous rep(s). We WILL hang up on you as soon as possible when we know you're just screwing around. So if you want genuine help, don't mess around with us and then later expect us to help you.

Re: Hey, ranters...!
Jul 16, 2008, 2:14 PM
in the Shop Talk forum

:lol: How sweet.

Re: pizza
Jul 14, 2008, 10:41 PM
in the Southern LINC forum

8O Eeeeeewww.

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