Alright, fine. Here's the truth.
Yes. When you're online chatting, we CAN see what disgusting, rude and juvenile things you've said to the previous rep(s). We WILL hang up on you as soon as possible when we know you're just screwing around.
So if you want genuine help, don't mess around with us and then later expect us to help you.
So if you want genuine help, don't mess around with us and then later expect us to help you.
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Did someone say a mean thing to you? Awe....I mean seriously how hard is your job?! All of you cut and paste your answers to everones questions. I have never ONCE "chatted" with someone that actually know what the hell was going on.
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Geez, that's funny you mentioned the chats. I just did a chat with Sprint. The person apparently could not read my responses.
Agent: Hello, I'm a Sprint products and services online specialist. May I help you select a phone that suits your needs?
You: Who has the fastest data network in Orange County, CA? VZW or Sprint?I am currently on VZW for my data card (month-to-month) and cell phone. Cell phone is great, but the data card speed is low (it's an old EVDO card...and it is dying).I want to get a USB data card, and I am trying to decide whether to stay with VZW for data or switch to Sprint. My wife has Spring cell service with no problems here.So, how good is Sprint data vs. VZW in Orange County, CA? Thank you! Gregg Hill
Agent: Your ...
(continues)
Agent: Hello, I'm a Sprint products and services online specialist. May I help you select a phone that suits your needs?
You: Who has the fastest data network in Orange County, CA? VZW or Sprint?I am currently on VZW for my data card (month-to-month) and cell phone. Cell phone is great, but the data card speed is low (it's an old EVDO card...and it is dying).I want to get a USB data card, and I am trying to decide whether to stay with VZW for data or switch to Sprint. My wife has Spring cell service with no problems here.So, how good is Sprint data vs. VZW in Orange County, CA? Thank you! Gregg Hill
Agent: Your ...
(continues)
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🤣 🤣 🤣 Oh hell thats the greatest! I think that the chat "feature" is a joke with all of the carriers.
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We do not all copy and paste information for all questions that a customer asks on the VZW web chat. Unlike the horrid agents who work for Sprint, and yes I do know how they are I have dealt with them personally before myself, I personally take the time to answer as many questions as I possibly can without using copy and paste. We do run 3 chats at the same time and we do have things that are pre typed to assist the customers as quickly as possible. I just get angry when everyone thinks that VZW's web chat is run by a robot. It is not true and we do not all just copy and paste. I won't deny that some due, but not all.
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"Who has the fastest data network in Orange County, CA? VZW or Sprint?"
Did you think this was consumer reports or a research journalist you were chatting with? You know her chats are monitored by her supervisors right?
Go to or call a local store if you want honest answers.
Did you think this was consumer reports or a research journalist you were chatting with? You know her chats are monitored by her supervisors right?
Go to or call a local store if you want honest answers.
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Yes, I know the answers would be biased in the chat, and they would be in a store as well.
I first posted HERE looking for "honest" answers, as I would not expect to get too much honesty out of someone (in a chat or a store) who gets paid to sell service.
I was HOPING to get more of an intelligent answer out of the chat person, i.e., WHY was Sprint's Rev A service as slow as VZW's non-Rev A EVDO service six months ago.
Oh, well, at least it was entertaining, if not incredibly frustrating.
Gregg
I first posted HERE looking for "honest" answers, as I would not expect to get too much honesty out of someone (in a chat or a store) who gets paid to sell service.
I was HOPING to get more of an intelligent answer out of the chat person, i.e., WHY was Sprint's Rev A service as slow as VZW's non-Rev A EVDO service six months ago.
Oh, well, at least it was entertaining, if not incredibly frustrating.
Gregg
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If I lived in Orange County, CA, I'd have an answer for you but I don't. =(
Sprint's network on the East Coast does really well with data but I haven't heard much about their West Coast data.
There could be a number of things going on. If the signal is less than perfect, you won't get the theoretical speeds. Also, Sprint needs to provide enough bandwidth on the back end. They're usually good about that but it could be different in the OC.
If you're not already on a VZW Rev. A card, you should give it a shot!
Also, were you using the Sprint internet from your wife's phone? Those phones are most likely not Rev. A capable.
Sprint's network on the East Coast does really well with data but I haven't heard much about their West Coast data.
There could be a number of things going on. If the signal is less than perfect, you won't get the theoretical speeds. Also, Sprint needs to provide enough bandwidth on the back end. They're usually good about that but it could be different in the OC.
If you're not already on a VZW Rev. A card, you should give it a shot!
Also, were you using the Sprint internet from your wife's phone? Those phones are most likely not Rev. A capable.
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