User: T-Mob
These are the most recent forum messages posted by T-Mob:
Re: TYPO
There is no web connect on Flex-Pay because of the possibility of overages.
Re: Even their site does nothing to help their cause
I have no problem with it at all. Every carrier has their good points and their bad. I don't begrudge anyone their personal preference.
Re: Even their site does nothing to help their cause
The one city in Alaska was probably the size of Delaware. Verizon has a very impressive looking map, but who cares about coverage where nobody is. AT&T and T-Mobile have maps that are far less impressive to look at, but you need to realize that the population is not spread evenly across the U.S. There are huge population centers that can account for a huge percent of the entire population.
Re: $35 migration fee
I would call care and have them review that. Tell them what I told you and see what they say. There is no ggod reason they would charge you that money if you were not in a contract.
Re: $35 change of plan
I appreciate that,thank you. I am actually in telesales. I always understand why people would want to go in to a retail location, but I always recommend telesales. I might be a little biased though. :)
Re: $35 migration fee
So you are saying that the plan you switched FROM was not under contract?
Re: $35 change of plan
About the earlier question, in Telesales it is either two year contract or no contract. What you should do when deciding about the plans is work out the savings between the two plans per month. Once you have that figured out figure the cost difference for the phone between the two. Lastly figure out how many months it would take to pay for the phone with the plan savings.
Re: $35 change of plan
If you ever have any other questions, let me know.
Re: $35 change of plan
Just call 1-800-tmobile and select the option for business. The business department handles these accounts and should only take them a couple of seconds to be able to tell you.
Re: $35 change of plan
If you just signed up with a Even More plan and went to a different Even More plan, than there should be no fee at all. You would be subject to a contract extension. If you went from an Even More to an Even More Plus plan, you would be subject, at this point, to the standard termination fee. The $35 dollar fee was for the customers that had been on plans prior to the plan ...
Re: $35 change of plan
This $35 fee has been blown way out of proportion. At least in Telesales here is how it works. If you are on one of the legacy-grandfathered plans and want to move to the new Even More Plus plans it will cost you $35. Everyone needs to realize that moving to a "Plus" plan voids your contract. What T-Mobile is doing here is let you break your contract to stay with us and only charging ...
Re: $35 migration fee
I want everyone to understand this, because multiple threads on this topic are really stupid. THERE IS NOT A MIGRATION FEE. By switching to an EVEN MORE PLUS plan, you likely took a line that was on a contract and put it on a plan that has no contract. Am I right so far? Instead of charging you a $200 ETF to get out of your contract, they charged you $35. Everybody is crying ...
There is some confusion
There seems to be some confusion as to what is going on here. If you were are on any of the plans that were available before Sunday, you can buy out your contract and move to one of the Even More Plus plans for $35. It is not a fee to switch, it is going to a "No Contract" plan without having to pay an ETF.
Re: $49.99 Unlimited Anytime Minutes
celnut, are you one of those people that think that you should get everything for free or at deep discounts? You were one of the ones that was all upset abou the DTV switchover too huh? Did you get your converter box finally? This is the problem with the general public. They think that they are entitled to everything because they live in the Good Ol' USA. There should be rewards for loyalty! ...
Re: I hate FlexPay
What about Flex Pay has you so riled up?
Re: Attention T-Mobile Customers!!!
I love this thread. I know it will rub some people the wrong way because it is true, and the great percentage of the general public does not want to hear the truth. The mobile phone industry created a unique problem for themselves years ago with the advent of "FREE" phones. By including phones at zero up front cost it set a precedent going forward that caused customers to feel that everything should be free or ...
Re: wow!
It will be here. I have been playing with one all day and have actually been very pleasantly surprised. I knew I would like it, but I like it ALOT.
Re: Customers NOT in 3G markets...
Good news! They changed there telesales policy on the G1. We can sell it to anybody! :) They won't sell it to us for our upgrades though. :(
Re: That is AWESOME news...careful
Very good deal, BUT, be careful. Many of these 3rd party dealers will give you a great up-front price on a phone, but remember, they need to make that money someplace else. Be sure to check to see if you are signing TWO contracts. This is usually the case. You would sign one with the carrier and one with the retailer and they would then have seperate ETF's. The contract with the retailer can ...
Re: Bad call.
No, the real thing. Have about 25 salespeople on my team. Escalations reps are the ones that usually give away the farm anyway. I do understand though. If I got yelled at 8 hours a day I might cave a time or to myself.
Re: Customers NOT in 3G markets...
That is exactly the reason that one of the corporate trainers gave us. We can tell people that they won't get full use from it, and then everyone will callback in screaming that this P.O.S. doesn't work. I am not looking forward to my agents telling people that they can't buy it. I am going to need to change my billing address to get my upgrade. I am not losing my 60%off.
Re: Customers NOT in 3G markets...
$399.00 is full retail. No, customers in areas without 3G coverage will not be able to order it online or through telesales. It sucks I know.
Re: Tips anyone?
Cousin Eddie is awesome. Did he have his dog named "Snot" with him?
Re: how to get a girlfriend
You could build her a cake or something...
Re: Bad call.
I am a Supervisor in a call center. There is no way in hell I would have caved like this. This is an example of one of the biggest problems in the industry and a prime display of what is wrong with the American public.
Re: Just something for fun
The theme from "The Godfather"!
Re: T-Mobile Data Plans
$49.99 for Data Cards. 39.99 for handheld devices.
Re: EX SUNCOM USERS
People can't start new SunCom plans, but if they already have one they can add a line without isssue.
Re: Shadow's "new" batteries
Be patient, it will be worth it. The HTC rep gave me one when she visited, and they are worth the wait. The back of the phone bulges out a little, but who cares?
Re: Its things like this
Is this concept even going to work. T-Mobile had the Samsung T719 come out 2 years ago, it also had Blackberry branding and used the blackberry email(during the big anti-trust thingy that was going on). We were really excited about it and thought it was a revolutionary idea. It failed horribly! Was the concept of a Blackberry flip ahead of its time, or was the fact that it was not RIM hardware the problem?
Re: Except where price gouging is artificially setting prices instead of the market
I have not read anything from anybody I would consider a "shill" for the teleco's. Just people who are informed and in touch with the realities of the industry. People who think that the government should take part in dictating the cost of a non-essential luxury item should think again. If people are hurt by the text prices the should get text bundles. These bundles take the cost of SMS and MMS messages down to in ...
Re: Costs
You just proved the point. It goes around in a circle. It's like the argument Beavis and Butthead had about Tom Petty. Why is Tom Petty famous? Because he is on TV. Why is he on TV? Because he is famous.
Re: Kohl needs to leave free enterprise alone
I agree that it is always hard to explain when the SMS prices go up but customers also want updated technology and increased coverage. For any company to improve their network it takes cash. For a company like T-Mobile they need money first of all to pay the initial cash outlay at the spectrum auction. Then when given the greenlight they need to update the network to 3G nationwide. There is hardware, software and labor ...
Re: This was funny
We have had this moron calling in several times a day for the last couple of weeks. He is upset because his order has been cancelled and can't/won't be replaced. He tells us we are wrong and that it is on its way. After this he has told us multiple times that
"I am marrying Brittney Spears"
"My Dad is Dog the Boutny Hunter, I'm going to sic the dog on you!"
As you can imagine we are all ...
Re: Text message increase
That would be a super idea... if the cost of a text messaging was a term of your contract. You obviously did not read your contract, if you had it would have told you that they can change the price. Nice try. :roll:
Re: T-Mobile (and other prepaid carriers) loses money for this
What a Globhead
Re: ETF Fees rules illegal in California
I think that anybody who would argue that ETF are/should be illegal is ridiculous. The basis of almost any contract is the fact that if one of the parties does not live up to an agreement that there are penalties to pay. If you don't want a contract there are options for you. But for someone to say they are illegal makes no sense. There are many industries that without a contract and a penalty for ...
Re: Not just T-mobile...
There were statues? Sweet!
Re: welcome to 2005 T-Mobile
Because, like Uncle Rico in the picture, he has self-esteem issues. If the coach would have put him in for the 4th quarter MidnightDT would be MidnightTD and would have won the State Championship. He can throw a football a quarter mile. Just an FYI.
Re: Haters
We need to remember there are T-Mobile people, then there are ignorant people. Every now and then someone sees the light and comes over, rarely does it happen the other way.
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