Attention T-Mobile Customers!!!
OK, so this has been a question that I have been pondering time in and time out. As I read many threads about customer service, everyone seems to say that the Customer Care with T-Mobile only wants to serve with words, then I guess I want to ask the following...what do you want? Every time that I call customer service, I never have a problem with any of the reps. I have been with T-Mobile for almost 5 years, and I don't seem to have the problems that people on here seem to have. Sure, I may drop the occasional call, and I may have to reboot my phone every once and a while, but why would I expect them to drop everything and run and fix my problem? Sure, if I have an ongoing problem, then I expect them to fix it. But I don't expect them ...
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tmobileag said:
But I don't expect them to act like the world is coming to an end if my phone freezes, or if I can't get a signal for a little bit.
See this is the problem people think the world revolves around them and if they don't get their way they act like a child, kicking and screaming. Its actually quite sad seeing a grown man or woman revert to an infant and not take responsibility for their own actions. Its not the carriers fault you washed your phone then ran it over with a car, you don't get a new one for free.
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See this is the problem people think the world revolves around them and if they don't get their way they act like a child, kicking and screaming. Its actually quite sad seeing a grown man or woman revert to an infant and not take responsibility for their own actions. Its not the carriers fault you washed your phone then ran it over with a car, you don't get a new one for free.
I think this could possible be the best post ive seen in phonescoop in a while.
Thank you for putting it out there
I think this could possible be the best post ive seen in phonescoop in a while.
Thank you for putting it out there
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I love this thread. I know it will rub some people the wrong way because it is true, and the great percentage of the general public does not want to hear the truth. The mobile phone industry created a unique problem for themselves years ago with the advent of "FREE" phones. By including phones at zero up front cost it set a precedent going forward that caused customers to feel that everything should be free or at very little cost. There is not a service industry on earth that is 100% all of the time. There are outages and delays and these companies try to make it right with the customers, but it is not realistic to expect perfection. If you are not happy with T-Mobiles customer service, switch. You will probably be back after you wait...
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