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Feb 24, 2023, 1:57 PM

Usage not updating

I have been attempting to check my mobile number call usage for the past 3 weeks and it is not updating. T-mobile customer service reps are stating conflicting information. One said that T-mobile have removed access to the customer to see call/data usage in current bill cycle. Then one customer service rep is saying there have been a problem for the past two weeks where no one can view usage in current bill cycle. Have anyone been having this issue in the past three weeks?

Oct 12, 2022, 5:40 PM

Poor experience with TMobile

Beginning of May I began to have intermittent use of voice service. I called and was told there were technical issues in my area. After a few return calls from me (because no one called me back) someone advised they would send a cell booster. After the booster did not show up I called back, after speaking with a number of reps I was told engineering advised there were issue in the area and they cancelled the ticket for the booster as the booster would not help due to the underlying network issues in the area.

After additional calls by me I was advised that an out of coverage case would be submitted as I still had intermittent voice service. After receiving no response in the time frame I was quoted, I called back. The person I spoke with ...

Mar 10, 2022, 5:58 PM

Developer taken over my Samsung galaxy phone

I cannot believe before I left metro by Tmobile device had administrator on it downloading applications. 368 downloads in 4 months. Remote estimates added. What do you do.
Call customer service and let them know that my device and carrier acct. Under control of developer.
Notice from Metro related to large art. GB used last month.
Now my grandsons new Samsung tablet hacked and in 24hrs. 4 digit log in changed.Mialee

Mar 13, 2021, 2:33 PM

Galaxy A71 not getting 5G

I just got an unlocked A71 5G but , in spite of saying it has band N41 and "apparently" T-Mobile uses that band for 5G, my phone does not connect to 5G. Anyone has any idea? NO, this is not a T-moble phone is new factory unlocked. model A716B/DS

I'm near downtown Miami, in Florida.
Thank you.
PS: The guys at the T-Mobile store have no idea.

May 8, 2016, 12:31 AM

I still love T-Mobile

God bless T-Mobile! They make me happy, but this site has lost its charm.
5 replies

Jan 1, 2019, 8:50 PM

Samsung Note 5 - cases for use in the field?

I'm in the field a lot and I'm looking for some innovative means of carrying my phone safely. I found this site https://construct7gear.com which has some good options but still not quite what I'm looking for. Does anyone have any suggestions?

Dec 27, 2016, 10:09 PM

Blackberry DTEK50

Does anyone knows if TMobile Netwotk in Puerto Rico supports DTEK50? I have been searching I am sure T-Mobile in the US supports it but no info about Puerto Rico. Any help?

Aug 11, 2016, 4:28 PM

Working at Tmobile

I have a question for tmobile employees. Worked at AT&T for years, and was promoted to management. I left them a few months and was looking to work for tmobile which works much better in the area I live now laong with all my family and friends having it. I figured that with as much experience I would get at least an interview but have not gotten a call to interview and not selected, but I don't know regardless of how many different reqs Ive applied for. Can anyone give me and idea why? Is it to much experience since I'm just applying for full time rep and not management?

Apr 28, 2015, 5:45 PM

considering porting to tmobile

does sprint phones work on tmobile? im considering porting to tmobile since i may be working there soon and we get a helluva discount. ill be looking up coverage maps to see how they are for my home and work area but would my note 4 for sprint work here? ive been told sprint phones cant go anywhere else
2 replies

May 16, 2016, 4:27 PM


i like iphones better

Dec 10, 2014, 6:17 PM

camera functions on Alcatel One Touch Fierce 2

Does any know how to use "flash" on this phone? Don't know where to even look for that picture taking option?
1 reply

Apr 28, 2016, 12:50 AM

Alcatel One Touch Fierce 2 XL

Does anyone know what apps I need to add to use a Dell wireless printer model E535w ?
hold please

Oct 19, 2014, 11:42 PM


hello, i was just hired at a call center for t-mobile. is there anyone out there who can tell me what to expect? what's the training like? what does it take to succeed? how do you feel about this retail support line job? etc., etc...any thoughts, details, information, whatever. thanks!
3 replies

May 7, 2014, 7:29 PM

international texting ?

So i'm going on a cruise end of May. I know that T-mobile now offers free texting and data overseas. But I wanted to know when I'm on the ship is there any way to get a discount on texting ? I know that incoming messages are free but outgoing are 50 cents. Would it be worth it to get a prepaid sim card? any suggestions ?
3 replies

Sep 24, 2014, 3:14 PM

Samsung Galaxy Note 4 LTE bands

Hello, I was wondering if the Samsung Galaxy Note 4 for T-Mobile USA has LTE band 12 700 Mhz A-Block like the Sony Xperia Z3. It says it has LTE bands 1, 2, 3, 4, 5, 7, 8, 17 on the T-Mobile US Website. Did they miss to put LTE band 12? Or there's no LTE band 12 that's why it's not written there? Can any one confirm this. Thank you.
2 replies

Dec 18, 2015, 6:55 PM

Why does T-mobile customer support not tell you if a phone is financed but the website will?

Why does T-mobile customer support not tell you if a phone is financed but the website will?

http://www.t-mobile.com/verifyIMEI.aspx »

They are saying how its an invasion of privacy,etc.... However if you go to their website, there is a free IMEI checker that will tell you if the phone is being financed which does not require signing into any account or anything. Just typing in the IMEI number.

Are their employees operating from an outdated playbook?
1 reply

Apr 30, 2015, 11:59 PM

galaxy light phone

Need to know how to change where this phone saves the contacts.
1 reply
Rista Brown

Jan 29, 2015, 1:42 PM

New T-mobile Phones Coming Soon

After new Verizon and Sprint also AT&T phones coming soon, to day we are willing to see the spectacular new T-Mobile phones coming soon by covering their specifications, prices and date releases also many things. More than that, informational videos about these new upcoming T-Mobile phones also official leaked pictures of these T-Mobile phones. Evidently these smartphones are coming from various communities such as Sony and Nokia of course Lumia series also many others.. This post about T-Mobile phones would be ceaseless because of any new upcoming T-Mobile phones either soon or out later on, thus if you are really caring and mindful to know any updates or news from T-Mobile here is your very convenient district.

Yota YotaPhone 2

1 reply

Jul 18, 2015, 2:09 PM

iPhone 5S T-Mobile power drain

Left Verizon, moved to Tmobile. Where I camp I have no service and my iPhone had a severe power drain. Start at full, 12 hours later with Nothing running in the background (yes, 2 quick taps Home button, slide away processes) by 7am, 20%.

Figured out why. Couldn't figure out how to share this in T-Mobile forum, so we go public.

1. Go to Settings, Carrier, Turn Off Automatic.
2. Set Carrier to Tmobile.

Someone inform the idjut that coded Automatic that constantly searching for a "known" carrier is silly. Was this feature an afterthought? Didn't you have time to think it out? Fix this ASAP.

Mar 21, 2015, 7:45 AM

New T-Mobile Phones Coming Out In 2015

After covering various and sheaf of carriers, today we are willing to cover new T-Mobile phones coming out in 2015 which are official new T-Mobile phones. Actually, these carries we have already covered are Sprint and Verizon, AT&T and moreā€¦ All these new upcoming T-Mobile phones in 2015 or later are actually coming from various companies such as Samsung, Sony and Nokia. They may be mid-range smartphones or high-range as the same case with Samsung Galaxy S6 and more. Anyway, let us discover these upcoming phones to T-Mobile and they would be as the following:

Samsung Galaxy S6 Edge

System: Android 5.0 Lollipop
Display: 5.1-inch Quad HD (2560x1440) 577ppi, Super AMOLED, Dual Edge
Processor: Quad 2.1GHz + Quad 1.5Ghz, Octa-...
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