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I hate FlexPay

averagewhiteboy

Nov 25, 2008, 9:14 PM
I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay I hate FlexPay...

Sorry, just had to get that off my chest!
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lancekalzas

Nov 26, 2008, 8:23 AM
So.....what you're saying is you hate Flexpay, right?
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TMoGuy

Nov 28, 2008, 7:38 PM
So what you're saying is you'd rather pay a $500 deposit at Sprint, Verizon, etc, and have possible overages resulting in huge bills? ๐Ÿ˜‰
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mingkee

Nov 29, 2008, 11:32 PM
ATT has "pick your plan", which is similar with FlexPay
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RosettaStoned

Dec 30, 2008, 1:46 PM
I hate flex pay customer care! AND i work for corp t-mobile!
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MissSLM07

Dec 3, 2008, 6:25 PM
Since when does Sprint charge $500 for a deposit??? ๐Ÿ˜ฒ I thought the most they charge is $250? ๐Ÿ˜• I do believe Verizon charges about that much for a deposit and I've heard that At&t deposits are pretty high too. I think there should be some type of federal requlation on how much cellular companies charge for deposits. Its just a cell phone. $500 is like a car note and ins payment...or maybe somebody's rent?
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Menno

Dec 3, 2008, 7:25 PM
Verizon's max is 400
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lancekalzas

Dec 5, 2008, 8:00 AM
A $500 deposit charged by any cell carrier is for those customers that are considered "High Risk". Think about it like this: $200.00 ETF plus $55 (average monthly bill) times 3 (If they're high risk, this means they're likely to go past due by up to 3 months so it's best to prepare for the worst is $165 so now you're at $365 and this isn't even including taxes that the cell carrier pays on the customer's behalf. High risk customers are also, statistically speaking, likely to have extra usage charges so that leaves, roughly, a $135 buffer for those extra usage charges. Those can include data, overage, messaging, etc.
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T-Mob

Nov 26, 2008, 6:36 PM
What about Flex Pay has you so riled up?
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vega5andy

Dec 9, 2008, 8:11 PM
Flex Pay may be a frustrating system at times, but you have to understand, you walked into a NATIONWIDE cell carrier with great service and got approved for up to 3 lines while having poor/no credit and all you had to do was pay your first months bill. Look at the positive side ๐Ÿ™‚
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Bathroom_assassin

Dec 21, 2008, 9:20 PM
So what you are saying is that you have no credit and or screwed up your credit and now your are upset that you are being punished for that despite you are lucky you even get a cell phone? I hate the fact that T-Mobile even has Flexpay because is lowers the customer base. They used to have a good customer base until they got greedy and introduced Flexpay. Now any loser can come in a get a phone and think they are godรƒยขรขโ€šยฌโ„ขs gift to the cell phone industry. You are right, I hate Flexpay as well. I totally agree with you. Just be thankful you even got a phone without having to pay out your butt and stop whining. It is a privilege not a right, don't forget that. Oh and have a nice day. ๐Ÿ™‚
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lancekalzas

Dec 22, 2008, 7:49 AM
I think we're assuming quite a few things here, such as this is a Flexpay customer who is dissatisfied with the service. What if it's a Customer Care Rep who takes Flexpay calls? Or a Retail Sales Rep that doesn't like dealing with Flexpay customers that come into the store with questions when he/she could be attempting to sell phones/activate lines to new/existing customers?
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Bathroom_assassin

Dec 22, 2008, 11:38 AM
Those all could very well be true. All of Flexpay is flawed as far as I'm concerned. It makes a difficult situation for the sales rep, customer care rep and the customer. Have you dealt with Flexpay customer care yet? Horrible. It just tarnishes T-Mobiles reputation for excellent customer service that was worked so hard for.
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lancekalzas

Dec 22, 2008, 3:38 PM
No, I have not talked to any customers in at least a year but I'm sure those can be difficult situations but I'm also sure that it's something T-Mobile is aware of and working on.
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Drunk

Jan 19, 2009, 7:30 PM
I love it
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