Shop Talk

oh yeah, baby! I got VTO!!!!!!!!!!!!!!!

I want 10 phones that each retail for $500
I want them all free WITH cash back rebates.. no strings
I want free activation
I want nights starting at 7 no extra charge
I know you have 3 day weekends cuz my friend told me!
I want mobile to mobile included and I want it to include all your competitors phones
I want internet on my phone no extra charge
I want unlimited calling and free incoming, free roaming and long distance worldwide
I DONT want a credit check and I'm NOT giving you my social security number
I want to order it over the phone and pick it up at a store
I want free overnight on a saturday
I DONT want a contract
I want you to make me a deal (that means give me free stuff cuz I think I'm special.. DONT MAKE ...
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"Cut me a deal."

"Give me a break."

"Give me a discount."

"Encourage me, a loyal customer of fifty years, to stay."

This guy, kept saying "Give me..." which made me want to accidentally-on-purpose hang up on him. He's an existing customer of 7 years (so he says, whatever I don't care) who wants to add his nephew to his account. He currently has a promotional plan for 45.99 with 1000 minutes and free nights and weekends. It's a pretty sweet deal. It's also a promotion. It ended on the 31st of October, over a week ago. Our current promotion is better, 1500 with free nights and weekends for 49.99. Apparently this isn't good enough. I called Care for him to check, make sure he couldn't get the 1000 minutes plan for $4 less a ...
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I swear to God, this man almost got punched in the jaw for his attitude towards me the other night. Here's the story: A$$hat comes nto the store to pay his bill. That is all gravy, until he whips out his checkbook. I personally don't go too many places that let you write checks without proper ID; so, as I do with EVERY customer writing a check, I asked for his license. "I don't have it with me." I told this guy I was sorry, however for his security I would take his check. After he told me he would call care to have them force me to take the check, I explained to him he could make the payment over the phone with a check and no ID. He did not want to do that so I told him that I would not be taking his payment via check that evening. So, to sh...
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I'm fed up with my company!!! They give phones away over the phone that I have to charge over $100 for, F-up the port then send the customer "into the corporate store" once again even though they know I can't even access the account. If I would have helped this customer to begin with, the port would have done through in 3 to 4 hours. This is the second day this poor woman has been trying to get her phone activated. I've been on the phone for almost an hour, I've talked to 5 people all giving a different excuse not to help me. I'm a corporate dealer and I've been doing this for 2 years. If I can't get this done how the hell is an idiot customer supposed to? F this S!!!!!!! 😡

Happy Veteran's Day to everybody who has served or is currently serving our country!
A big HooRah! to us! 😁

Shelle
US Army
1979-1993 active
1994-1997 Reserve

ok let me tell you this true story
a customer comes in asking questions about what type of plans we offer
"ok sir how many minutes do you think youll be using in a month"
-oh average
and whats average to you, to one person that could mean 1000 to you that could be 300
-just average
um ok, do you do alot of traveling
-yeah
and how much travel do you do
-oh average
(hold on aminute what the hell is average?? im not a psychic i dont read minds, how can i tell you what is best for you if you dont tell me what you need?)
the whole conversation goes on like this until finally they take a flyer and they go off into there average little world
what is the deal with these people 👿

I work in a kiosk inside a grocery store, and I always have these people ask me for phone cards so they can call long distance at home to there who ever out of state. What part of CELLULAR has landline in it. Dang old people.

how many of you guys that work in a kiosk have to stand all day because the company wont allow you to have stools in the kiosk?

just wondering ....

As a retail store rep, I spend a lot of my time on the phone with Cust. Care. (Since we have access to about 2 percent of the resources we need to troubleshoot accounts/phones/etc...). My question is this, is there any way to inform the C.C. Rep that it's ok to cut with the scripted crap and just talk like a normal person? I fully understand the need for policy explanations, etc when talking to customers who may or may not know them, but is there some super-secret code phrase to have CC let their guard down when talked to store reps?

Had a lady come in with her broken Moto T720 (no power). She is due for upgrade. She wanted her $100 phone credit billed to her account, whihc we all know is doesn't work that way. It took me and a wonderful customer care rep 20 minutes of explanation to get it taken care of. I am an indirect agent and could not offer a NE2 phone. You could smell her drunk a@@ from the front door.

Take your drunk a@@ home and sleep it off before you come see me. Damn. I could get drunk talking to her.

😡

I can't believe what some of these people say to me on the phone.

Gentleman (in the loosest sense of the word) calls in:

Me: Sir, are you an authorized user on the account?

Him: Yes. Yes I am.

Me: Well, I do need to verify this. It will take 1-2 minutes, do you mind holding?

Him: Well I don't have any choice now do I? You're gonna waste 5 minutes of my time either way aren't you?

Me: It should only be 1-2 minutes.

Him: Well how about this...lets start over and you pretend that my name is XXXXXXX (female account holder).

Me: Sir, that would be fraud.

Him: Fine then, hurry the hell up.

- At this time, I indeed verify that he is not authorized on this account.

Me: Hello, Sir? Thank you for holding. Unfortunat...
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I've been on the phone all day, I'm working on a special project for the company (yet again) and I am a vegetarian (This is relevant.) When I agreed to the project I asked my boss to make sure she told the rest of them that fact, that I do not and can not eat meat (makes me very much ill and nobody will willingly sit in the same building as me after I eat it so I just don't.) because they are going to provide our meals for the project. She said she'd mention it. Either she didn't, or they just didn't listen/don't care. Our lunch today was comprised of two large trays of sandwich meat rolls, two giant tubs of potato salad and macaroni salad, a veggie tray and a tray which held a combination of cheese cubes and grapes. Now seeing how me e...
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i hate it when someone calls in and decides to practically whisper. dubya tee eff? If I were to sit in a restaurant and inaudibly whisper my order, I couldn't possibly blame the waiter for any mistakes. However, it is my fault that I am harrassing the caller who calls in to my line with questions like "What was that?" and "I'm sorry, could you repeat that, please?"

wow, that f-bomb was sure loud enough

can someone send some customers my way, this place is so slow i could put myself out of my misery and probably no one would find me until tomorrow. plus 6 never comes fast enough in this desert land!

Has anyone taken a close look at the latest attachment for the Cingular MEdia signs? It's the one with the green background and a photo of a black RAZR on it talking about IMs.

If you haven't, check out the conversation going on with yahoo! messenger.

logged in: dairyman88
incoming > what's up? 🙂
outgoing < stuck in traffic...
> u still coming 2night?
< definitely!

I may have the mentality of a five year old, but I do find this amusing.

It would seem logical, that before one places a phone call to someone or somewhere that this individual would at least have a general idea of what they are going to say. But as most of us know, people don't think things through.

The following phone call is one that I just handled 5 minutes ago:

Me: Thank you for calling XXXX, this is Dave how may I help you?

Customer: Hi, do you guys carry.........uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hh
umm, umm umm umm umm umm umm umm umm

(15 second pause of dead air)

Me: Hello? Sir? What is it that you're looking for?

Customer: I'm looking for those types of phones, uhhhhhhhhhhhhh, oh gosh, um, um, um, the types of phones that people used in their cars?

Me: *baffled* "Are you looking ...
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I just ran this girl's credit. She was 19 and employed so I'll go out on a limb and say she graduated high school. When we got to employment, I asked how long she had been "tenured" at her current employment. Her response... "Ten years! I haven't been there that long!" At least she did not seem to take my laughter personally.

i recently got moved to another store location that is not as busy as the mall that i currently work at. reason being i just feel more comfortable there and tend to make less mistakes when i work in a store because there are less distractions, anyways how do you feel about mailing letters to customers as appose to calling them?

i know that calling may be better and more personable however i feel that if they receive a letter they wont fell like they are being telemarketed, and they can come in on there own leisure.

Is this even possible? I have a customer who is getting harassing phone calls and he called his carrier but they informed him it was impossible to block numbers from calling in. Is this true??????