Shop Talk

Well it's been fun... no it hasn't, it's been a farking nightmare and I'm leaving for the night. I may or may not drag my happy self out of bed tomorrow for another day of 30 calls waiting with a 10 minute hold time so everybody who gets through is pissed, management breathing down our necks, and mandatory half hour lunches. I just can't decide. I'm going home now. Where's my bottle of aspirin, I'm taking the whole damn thing.

The twelve days of Wireless Christmas:

On the ____ day of Wireless Christmas my customers gave to me....
1) One broken Siemens

2) Two past-due bill pays

3) Three competitors' offers

4) Four agents' f-u-c-k ups (just kidding)

5) Five old bag phones!

6) Six Nokia chargers

7) Seven aftermarket accessories

😎 Eight Moto RAZRs

9) Nine free strip club passes (18+ ONLY)

10) Ten Bluetooth headsets

11) Eleven more busted Siemens

12) Twelve worthless Blackberries (Thanks RIM for checking on patent infringement. For Christ's sakes, don't you have people that look into that sh*t for you?)

...and another g'damn splitting headache. Happy Holidays folks!

I really am starting to get irritated by this, and I guess always have but it's finally starting to get to me. I hate when people buy something somewhere else, and then bring it to me to set up. I'm not going to acheive anything by helping these people out, except empowering more people to "shop around" and still get the same service regardless. Gee it would be nice to get everything handed to you, but make a choice people. Realize that there is a reason for everything, even for paying less for a cell phone.

Now, when people tell me they bought there cell phone at wal mart or best buy, I don't even look at the phone, even if it's a simple fix. i send them back to that store, and I tell them that's the service they can expect from b...
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I just had this Asshat call in and ask me if our wap decks would go to mac.com He got mad at me because I didn't know off the top of my head. He demanded to know why we didn't have a full list of the sites our phones could visit... what? There are hundreds or possibly thousands of sites that have WAP access. But that's not my question.

My question is more to the tune of rate plans.

For T-mobile, all of our family plans include unlimited mobile to mobile calling (within the network of course) but our single line rate plans do not include the mobile to mobile calling off the bat. You can add it for $6.99 a month to ANY single line plan but it's not included. This asshat got mad because we didn't include it in the single line plans ...
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I am completely apathetic to those individuals that steal material things from people. If you have a mitigating circumstance such as: you are a disaster victim or homeless and you are stealing food and toilet paper, then you are excluded from the lot of scum that scour the Earth looking to take things that other people have worked hard to acquire.

Tonight some little punk-ass baby "thug" decided to steal a phone from our kiosk. It would be one thing if the phone he took belonged to the store (most inventory is insured.) Unfortunately, the phone that was stolen actually belonged to my co-worker, who at the time turned around to get the thief a charger. By the time he turned around to hand the individual the charger, the thief and the phone...
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I'd like to start an intelligent discussion regarding corporate wireless vs agent undercutting.

One of the things I've noticed recently is the way the big red V treats our agency.

For those that work in other fields, we agents have to BUY the phones we sell. We then in turn go and sell these phones with rate plans, data features, etc etc. We get paid in return for what we sell.

When we buy a big stock of phones and the big red V turns around and suddenly sells that phone for $20-$100 less than we can.. We lose money REGARDLESS of what we do with the sale due to us price matching and so on. This doesn't even include the web which steals business via "instant" rebates and further discounts.

And CS wonders why some agencies have tur...
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As of Oct 1 Verizon is requiring us to submit a photocopy of the customers drivers license with the contract. I was just wondering if anyone else is having to do that. We've been selling Verizon in some way, shape or form for over 13 years here, and have never had to do that.

We're now going into our second week of "Mandatory half hour lunches" and I am almost at the point where I want to say "K, here's my two weeks notice and for the next two weeks I'm either taking my farking full hour lunch or I'm leaving half an hour early. Pick." It really is getting old. I didn't have time this morning to pack a lunch which means I have to buy it... which means I need to leave the building and drive to the nearest sub place to get something edible... which will take an half hour all by itself, never mind eating the damn thing.

And some little twit sat at my desk after I went home last night and played with my marker (I use markers to mark my sale tracker every day) and moved my chair and threw my blanket on the floor....
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i wasnt trying to be crude or vulgar with that post telling people to stop bickering about agent/retail matters, sorry if anyone took offense, just trying to tell people to stop and incorporate a boondocks cartoon quote for humor....

on a related note, boondocks is freaking hillarious.... sunday nights.... 11pm.... adult swim.....

Hows the month been?? for you???

Now normally I want to say this to customers who call in and claim somebody in our department told them they'd be eligible for a free pink Razr.. today I am saying it repeatedly to my computer. It says "Your request is being processed" but what it means is "I am going to crash now... again." We've been playing this game ALL DAY LONG. We have been around 30 in cue all day (it's insane) and the system absolutely refuses to load and let us place orders. I seriously have been trying to do this order for 20 minutes and haven't even been able to pick the phone out yet.

This having nothing to do with phones but still underlines the general stupidity of people. I was driving to work today. It had snowed a little over an inch last night so some of the roads were pretty slick. I live at the bottom of a hill and some nut put the stop light at the top of the hill with now level area for stopping so if it's really slick you pretty much have to get a running start up this hill to get over it. It wasn't that slick this morning. That's the background.

I drive a very small car, a little Hyundai Accent. It functions. It gets me to and from work, it gets good gas mileage, it's a stick. When the roads are really bad I'm screwed. They weren't that bad today. When I got to the top of the hill there was one wom...
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i was just wondering what your company does when a customer has a phone that has a manufacturer defect?

do you replace it in store?
do you tell them to call t he manufacturer?
do you have an in house repair man?

i know with my company you have to call the manufacturer and customers really get upset when you tell them this.

I hate people i swear. What a job to be in when you hate people (accually i really like my job but sometimes there are people). I had this one customer who has been with us for about 6 months now. We here have a promotion where if you sign a 2 year contract on a new activation you get 3 months of unlimited local calling. Not only do you get 3 months of unlimited local calling about 2.5 months into your service you get a call from our (what most companys call SAVE team but they do other things too) who does a free rate plan analisys so you are on the right plan once you come out of that unlimited calling time...Sounds pretty sweet right? Well this customer called in two months after recieving that call because his bill was too high...DUH...
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Grr. "Mandatory half hour lunches." Is the line today.

Most people here have half hour lunches. A few of us come in half an hour early so we can take an hour lunch. A few also work 10 hours shifts, they NEED the hour lunch. But today they say "Mandatory half hour lunches" which is just a load of crap. Do they make the people who have normally got the half hour lunches stay an extra half hour over overtime? Nope. Pricks.

I just had a customer in my store a while ago who claimed that she had two upgrade phones sent to her house through customer service, and that the delivery man left them on her porch, but they went missing before she could get them. She called customer service and told them this, so they sent two replacements. Well they were angry because they were charged for four phones...pretty reasonable, I would be angry too. However, in researching her account, I discovered that all four serial numbers for all four phones had been active and had made at least one phone call on her account. She said that my company sucks. I said, "No, we dont. Have a nice day ma'am." She then left cussing up a storm.

I just finished the worst phone transaction I've ever done in three years. The website was down, so I had to call in for activation. The customer has three current phones and just wants to upgrade one of them. He is eligible to recieve a discount if he signs a two year contract, so I go over the plans, and manage to save him money AND get him 200 additional minutes.

I call in to the center...

The representative was incompetent, didn't understand the plans, had to be asked questions multiple times, and apparently could not comprehend what an upgrade is. He refused to transfer me to a supervisor, and when I insisted, he put me on hold, then said he couldn't find one.

But after he came back on with me, he referred to me as 'bro'
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What is with the trend this weekend? We have had two potential activations walk because the customers have been asking us to manipulate monthly rate plans. I am not aware of any carrier being able to change minutes offered for certain prices without offering expired rate plans. Do these people really believe that each and every customer service rep or sales rep can change the prices tht are offered to everyone in the country? How dumb can the general population be?

I am a college student and a high school graduate. I am deeply concerned for the state of our nation when people begin misspelling the most simple of words. Sure it is possible to type past a letter on the keyboard or add one extra letter to a word. I have noticed however that people seem to have a lot of problems with the most basic words in this forum. Since we are dead, I will take this opportunity to tutor some of those who can't spell THEIR first names. The following examples use the proper spelling of the words in the context most easily understood by people who don't care how they sound when they speak. That is just to make it easy.


LESSON 1 - Grammar

THEIR - Used to show possession of an object by a person or group of people....
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so I have a dealer on the phone with me filling out a claim for a customer who dropped their phone in water. He is standing right there. Everything is fine until we get to the deductible.

She tells him that there will be a $40 deductible, and I hear him in the background yell, "Deductible??? Why do I have to pay to replace it? I've got insurance! It should be free!!!!"

I then hear her tell me, "Do you mind if I place you on hold for a minute or two?"

Go ahead, dear. I know what you're goin through.