Shop Talk

Ok so how many of you get charge backs when a customer cancels within 6 months or activating?

I think that this is total bull sh@t!!
And its even worse when they want to take your commissions if they go to collections because the customer decided that they didn't want to pay there bill. How is that fair. We did our job we sold the plan the customer was obviously happy because they didn't cancel but we are the ones that pay for the stupid trashy people in this country that live off welfare and file bankruptcy or commit insurance fraud and collect disability for the rest of there lives.

anyways, i was just wondering if my company was the only one that did this.

and besides isn't that what early termination fees are for?
So its not ...
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these are a few of the more interesting exclusions to the insurance policy:

Section B, subsection 1

item b - NUCLEAR HAZARD - we do not cover if a nuclear holocaust destroys your phone, but we do if the resulting fire destroys it.

item c - WAR - we do not cover in the event of War, Warlike action, Insurrection, Rebellion, Revolution, Usurped Power. So, leave your mobile phone at home while fighting the power, because it may stop that AK-47 round from killing you, but it won't be replaced for $40.

subsection 2

item f - VIRUS I just like this one because it refers to the virus as "malicious code". That sounds like some lame-ass x-files episode or something

So I was up last night watching Court TV because I am staying up at my mom's place so her dog doesn't have to be traumatized by going to the kennel, which means I have Satellite TV for a few days. Anyhow... Court TV was running a show about the police in New Orleans after Katrina came through and showing what they had to cope with. One clip stood out in my mind because it reminds me so much of the idiots we have to deal with on a regular basis.

This woman had apparently scraped her leg but she was out after curfew and the police were trying to get her to go inside. She was screaming and having a fit and yelling about how she didn't have electricity or running water. Then she started shrieking that she is a doctor. The officers eventu...
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Since stupid people have such a dismal future, I am a proponent of mercy killings. I think if we (the intelligent) could choose which stupid people are put out of their misery, we could create a society where not every person wants things for free or uses stupid @$$ terminology like "My phone be broke," "Can you cut my phone awn," or "Wherefore..." If this system were implemented, their would be less tension in the world. George Bush would not litter the airwaves with things like "You're doing a heck of a job Brownie," after the FEMA director completely dropped the ball when charged with saving his "fellow" countrymen. Religious fanatics (such as the masses of religiously fueled bombers located around the world) would no longer have a leg to...
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Ok......since it is slow, I figured I would tell you guys the story of the craziest call I ever had.

Now with the insurance here, once you begin a claim (and we have the info on what happened), then the claim is eligible for up to one full calandar year. This is all nice and dandy, but to be honest, it has never come into play before. Most people just don't put off finishing a claim for over a year.

Well, I had a lady call in June, 05:

me: ma'am, I'm showing a claim from January that was never finished. Would you like to... wait, that's January of '04.

lady: Yes. I want to continue with that claim. I have my police report now.

me: (confused) Ma'am? You say you just filed the police report for your phone that was stolen i...
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umm, ive talked to 5 people about phones today and it is a very busy day for the mall, just no one is talking to me about phones. and it is really hard to sell a phone to people who dont stop to even look at phones :-)

I just had a good one. Lady calls in to continue a claim. She previously was not listed as an authorized user, so we needed to have the account holder. Instead she got added to the account and called back. I verified this and continued with the claim.

Here's where it gets sticky. We get to the credit card info and she wants to use the account holders CC. I advise her that we need to speak with the cardholder. This is when she becomes irate. She tells me that the cardholder is deaf. I advise her that we can do relay calls here and that, if need be, he can always call this in on a relay. She said, he would, but his sidekick is broke. That's why we called you.

sidenote: broke? when did the word broke become a predicate...
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so my first customer walks up to me. (a very old lady, about 70?)
and tells me that she purchased a cingular phone from us (we stopped carrying cingular when they merged) over 2 years ago.
so already im thinking sell her a different company. but she explains to me how she bought a battery a couple weeks ago and that after charging all night and making one phone call that it has gone down to one bar. so, she politley askes if i can give her a new phone.

. . . . 😕 . . . .
i tell her that we couldnt even if we extended her contract because we do not carry them anymore. so then she asks, "what if i bring in all the paper work?"
. . . . . 😕 . . . . .
first of all who keeps a cell phone reciept for over 2 years?????? i explain ...
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Let me welcome to the forum our newest adition from the Wacko_Javo-Buffo floor..... JEM!!!!!
Thanx for joinning us, let's enrole more of us!

I swear I just want to slap people sometimes!! I had a "customer" come into my store last night wanting to possibly get a phone from one of the two providers I have(T-Mobile and Verizon) I ask her if she currently is under contract with anyone. She replies "I'm still under contract with T-Mobile but I stopped paying them so they turned off my phone." I asked her if she wants me to contact customer care for her so she can pay her balance and have her service turned back on. She says "No, I want to see if I can get approved thru Verizon" I'm thinking how stupid is this lady, she tells me she stopped paying her bill with T-Mobile and wants me to try to get her connected thru Verizon. Yeah, I really want to give her a free phone, just to ...
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i had this cust come in about a week ago.

of course we all know about the " I want this free or ill go to blah blah blah carrier"

well this day i decided that i was going to try and make this customer choke on there own words.
cust wanted us to replace phone for free that he broke.

i said to the customer..." do you get a free TV with that cable subscription? "

"do you get a free DVD player with that DVD?"

"do you get a free car with that gas?
"when ur TV breaks does the cable company replace it?"

"when your car runs out of gas, does the gas station give you free gas?"


you get the point....

I had just logged in to my lunch code and one of my bosses came over with a rep from the admin office. The rep says that she has a two line call however it is a relay call and they know that I am one of the few people who will take a relay call in relatively good humor (not matter how much I don't like them, I handle them well) so I grumbled a bit and decided to take it. Took me an HOUR past my lunch time and turns out it's fraud. All I wanted was to go to lunch!

what the crap 😈 is this junk about back orsder of the ppc 6700..... Dam you sprint.

today i had this customer come in and complain that when he locks his phone he cant unlock it. now for those of you who are familiar with nokia's they all lock and unlock the same way,
anyways i spent about 15 minutes explaining this to him demonstrating and all and he still could not understand. he kept saying that he knows how to lock it but cant unlock it, i politely adv him that the way you lock it is the same way you unlock it.

then this same customer says that he has a problem with moisture getting into the phone,

ok...with out trying to be a total smart ass, i said " well don't let moisture get into it"

he said " all i do is put the phone in a plastic bag and sit it on the dash of my car all day while I'm at work"

???...
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I have go to vent for a min. I freekin HATE when stupid people come in the store and bitch because they have gone 548 min over.($246.60) It is not my fault. this girl came in and was yelling at me b/c she said that we were "taking her min away for no reason" 😲

What the He** is she talking about? 😈
I just looked at her...I did not know what to say. I know what I WANTED to say, but I couldn't! I'll get back to this later, in come more stupid looking customers I need to deal with. 🤭

Something else that customers do that I can't stand!!!...

Well at least where I work we are required to read a lot of scripting. specially towards the end of the call. I just hate when people rush me through things or start getting rude because I have to give them information. LIKE I want to read all this sh!t to their stupid faces 🤣 Like... just let ME do MY job by giving you this useless and annoying scripts, get over it and don't rush me damnit!

Ok... I vented.. I feel better now!

This person, sounds like a guy but claims to be a woman. S/he is going to make me crazy. I'm trying to read the tracking number for UPS to hir and s/he is the slowest person I have every spoken to. I said "It looks like that package is scheduled to arrive on the 7th." "Yeah (it's that slow low yeeeeaa, I HATE that) but when it is supposeta be here." "Well (in utter disbelief) as I said, it is scheduled to arrive on the seventh." Then s/he asked for the tracking number, which took us ten minutes to get across because s/he was so slow I had to repeat

"That's V as in Victor."

"Z?"

"No, V, as in VICTOR." (what Z as in Zictor,
that's not a word)

"D?" (Dictor?)

"V"

"D?"

"VICTOR, V, V as in Victory, Vanish, or Ve...
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Hey you know what?? today is my day off...what the h*ll I'm doing here posting messages??

I think life here is funnier than in my beloved and bored city....

( note to myself: GET A LIFE !!!!!!)

In 18 months of working i this industry, this is a first. Just a few minutes ago a couple of pre-teen boys walk up to my store and ask if I would sell them dummy phones so they could "play" in the mall with them. Is this for real? I have never had that request and was a little curious as to why you would waste your money on a hollow piece of plastic.

Don't you guys just hate those customers who walk into your store or call on the phone thinking that the world revolves around them? I'm dealing with this schmuck who thinks he's my boss. I tried fixing his phone, but I couldn't get it to work. He then makes it seem like I'm responsible for it not working anymore when he brought it to me to fix in the first place! What kind of ass backwards logic is that? Nowhere in my store does it say "All repairs guaranteed." He knew he was breaking the warranty as soon as he gave me permission to open up his phones. He need to take flying leap.

I feel a little better now. 🙂