Shop Talk

Does anybody have any information on this "Cingular 2125"? It's on the November CSE Agent Pricing. If you've seen it you shouldn't need any more details, but is this a typo or what?

hey all, i am looking for someone who works in customer service and can help me when problems arise with customers instead of dealing with someone diffrent all the time when i call and to shoot over an e-mail would be much easier. I had a relationship with someone but they are no longer there. Let me know.

I am sick and F-ing tired of talking to customers that have been mis-informed by care telling a customer I can do something I can't. Here are a few of my favorites.

1. Customer care told me to come here to process a change of financial responsebility.

No option in any of my systems to do this. Never has been.



2. Migrations/Activations told me to come here so you can activate the phone they gave me for free.

I have a personal problem with this one. I have no free phones in the store so if a customer wants a free phone they have to order it. So I lose the sale to you idiots in the first place, and then you send them in to see me so I can do your F-ing job for you? I'm not saying all reps do this and from what I've heard in her...
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I am in one of the slower lines at our call center, after Max died I was pretty upset and my boss took pity on me and lowered my rate so I pretty much only take calls if we have calls waiting or only like 1 other agent available... Right now we're sitting at 9 available so I'm not likely to get a call any time before I go on lunch (in like 5 minutes) but I was sitting crocheting a blanket for a coworker and thought about posting up here and realized that I have a weird little taboo against changing my activity between calls. (Obviously I have just broken it) but it just seems like if I am doing one thing (like looking at a catalog) and decide to do a few stitches on the blanket the minute my hands reach for the yarn a call will buzz through ...
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I have a customer in front of me right now. He is on the phone with customer service. About a year ago somebody got his SSN and opened an account under a false name. I called up customer service and we were making great progress resolving the situation, until he grabbed the phone from me and started yelling at the woman. Not to say that she is refusing to help out...but it was working a lot better when I was talking calmly.

Truthfully, he does deserve to be helped out and his credit has taken a big hit, but when you yell at somebody who has nothing to do with the problem, why would they want to go out of their way to help you.

I have a lot of free time, since the mall in which I am employed is dead... like more dead than Sonny Bono dead. So, with this free time I have decided to post some (2) GREAT ways for us "front-line" reps to end, and I mean END, any confrontation with those slimy little turds that you just can't stand.

Scenario 1: Customer just upgraded their phone two months ago and has decided, surely after a lot of thought, that they just need to upgrade and get that discount again, let's take a look and see how the rep handles this one.

Rep: "Hi, welcome to 'Wire-Less,' how can I help you?

Customer: "Yeah, I done bought this piece of sh*t like three weeks ago, and the m-fer just don't work worth a damn."

Rep: "Well I am very sorry to..."
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have you ever heard of this station WBAM-FM in chicago?

I want to know how somebody can be so consistently clueless as to the state of their finances. I mean seriously. I don't know to the penny how much money I have in my checking account but I know within a dollar or two... and my credit card I know within a dollar or two how much spending limit I have available on the card as well. I might be off, by the most, by five dollars. Not two HUNDRED dollars. Why is it people call and say they want to order a pre-paid phone kit and they want the one that has a bluetooth camera flip phone, the one that runs around $200 and then their credit card is inevitably declined and they act SURPRISED. How is this surprising, that you have maxed out your credit card, you'd think they'd be aware... but then ...
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Isn't it lovely when customers walk into your store reeking of booze? You can smell it coming off of them from ten feet away. As if that wasn't enough, they then want to come as close to you as possible! Customers who are sober don't understand cell phones, now imagine these clowns! 😡

Hey guys. I recently found out that the company that I am working for WILL NOT give out raises. My friend in another store has been with the company for 3 years, wins sales contests regularly, and he still can't get a raise.

I talked to my boss about this, and he says that most commission-based jobs don't give raises to begin with. Is this true for you guys?

I'm kinda peeved at the thought that I could be here for a while and not get anything more for my time.

U just had this customer call in that has been trying to call customer service for the last hour, he keeps saying that he can't get thru.

im like " sir, are you sure you have the right number?"

he says " yeah, it keeps cutting me off when i call *611"

I said well try calling the 1-800 # instead of *611,

he said " well that cost me money"

ARE YOU KIDDING ME!!! 😳

first of all its a toll free # second of all it does not cost a person money to call there own providers customer service.
Why do you think we have that feature called *611 that you can dial right from your phone?


So I put the customer on hold and called cust. serv. (maybe they were having phone line issues)

of course i got thru fine, got back on the pho...
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You know in the movie, when he has to go to the therapist, because his wife makes him?

He says that every day is worse than the last day. That if you see him, it is on the worst day of his life. That his only consolation is that today will somehow be better than tomorrow?


MY GOD, THATS WHAT MY LIFE HAS BECOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This lady is a complete jerk. She just came in to pay a bill and I asked her if she knew her balance and she did not. I then asked her if she had her phone so we could do a quick balance check, she did not. After she gave me the number and I told her the balance she says, "I have never had anyone ask for my phone?" I replied, "Well, your phone has a feature that saves time by instantly displaying all parts of your balance - paid, past due and total balance." She then says, "Well you didn't look real busy anyway, it's not like there is a line!" In that snapy snide voice. To this I reply "We just put it there to make everyone's life a little easier." She then snaps back, "Easier for you, right. Not easier for me." Then I tell her, "Well, it wo...
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😈

Reading through the responses on here... One has to stop and wonder... Are all customer service reps whiny b1tchs to begin with, or is it something that grows over time?

Seriously... I have a friend who works for T-Mobile Customer Care. She's fine. Normal as she can be. Then I talk to some reps and they are all like with the "grr" and "arggg!"

I'm like whoa cujo! Sit, Stay! Good Rep. Here's your bone.

Cingular customer care reps are the freaking worst! I hate each and every single one of them. Never once, whether is was calling to ask a question or activate a new line of service did I ever have a "pleasant" experience.

One does not even have to wonder why Cingular was dropped from the Better Business Bure...
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So just had a woman and her nasty, dirty, sick, ugly kids come in the store. The woman is screaming about her phone being shut off (maybe cause you haven't paid a single skippy bill in three months precious) while the kids throw accessories and bang on the glass and try to pull down the phones.

I ask the woman to control her kids so they don't get hurt...she threatens to call the police to tell them that I am making "terroristic threats" to her kids.

One of the little beasts falls into the door and busts his head open...I laugh in her face and ask her to leave, since her child is bleeding on the carpet and I will be forced to call the Dept. of Family and Children's Services to report an incident of child abuse.

Holla.

I realized something on that last call. I sometimes make mistakes in an order on purpose... An example.

This customer was a little crazy and kept trying to give me all the information on turbo-speed because she was 'very busy and at work in a hurry.' (why then did you decide to call in to order a phone right then stupid?) I got annoyed and started deliberately 'mishearing' her and spelling things (like Alexander instead of Alexandria) just out of annoyance or transposing a number so she had to repeat them. I wouldn't have left them in the order if she hadn't been paying attention and caught them when I read back but I wanted to make her take the time to correct them because I hate it when people try to rush the process... I type 60 wor...
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Thank you god, we're finally done for the day. What a horrible long dragging day. I go sleep now.

One hour 48 mins left...

Customer List:

-Guy with broken Nextel phone-I sell T-Mobile

-Guy who bought a Blackberry down the road asking me how to use it -They're corp, I'm indirect.

-Guy who wanted to know if the prepaid rates went down - Nope

One hour and 47 mins left...

you guys are gonna get alot of threads from me today cause its sunday and i dont know about you all but i get 4 customers on average today, the company loses money by having me here. we are open from 11-6 .

im just curious who else has to wrk today and how long and where you are from...


thank god for this site im surprised the company hasnt proxied it out yet...im just waiting to come in and not be able to log on

Just had a cust tell mr his cingular phone was roaming on sprints network! 🤣 Moron