Shop Talk

Work is usually pretty dull, not tonight! No not tonight. Tonight the cast of characters that work at the Hot Topic in front of our store are all dressed up for Halloween!!! Tonight we have had appearences from the store manager, who came to work decked out in all Pleather pants and a Pleater vest with leopard print cuffs around the collar and arm openings... He looked like the biker from the Village People, just a little more... uh gay. Also in the performance are three chicks that decided to be whores... at least that is what they look like? One is Satan's call girl, wearng a super short red silk dress and some black pumps, one is a "Dominatrix High School Teacher" sporting some big fish-nets and a corset with her 2 inch black leather skir...
(continues)

This story should make you 🤣 ! An indirect agent just came to my store with a phone that was having a problem.
"I just let this gal hole ma phone and she turn't it off. Then I tries and turn't it back on, but the screen be crazy!"
As if his speaking ability were enough to get him by, he then informs me and my co-worker about his needs. "Ya'll need to replace this."
When we informed the customer/agent that he would have to process a handset exchange in order to get the phone replaced under warranty he flat out said (which is factually incorrect since he works for a third party,)"I even work for (insert carrier name here), why they gone do me like that. You fo' real? I gots to wait to get my phone? Well, I ain't payin' my bill 'ti...
(continues)

Okay, why does this happen everyday?? The sign outside says CINGULAR, the sign on the door says Cingular, everything on the walls/shelves/counters says Cingular. But they ask, do you have alltel phones? Do you sell Cricket service? Or they say: "My phone isn't working right", and I say well since that is a Verizon phone I would take it there... 🙄
If we sold sprint, nextel, altell, cricket, etc. trust me we wouldn't hide it.

I have been working in this industry for 4yrs now, i worked for two major carriers so far.

nothing agitates me more than a customer parking in the firelane right in front of the store....but not just to pay a bill but to upgrade or add a line.....tell me why its so hard to park in the god d*mn parking lot and walk three feet to the store?

then it gets better... I love it when they say "how long is this gonna take? ok, i have to go get my CHILD out of the car ill be back"

WHAT THE H*ll!!! 👿
why are you leaving your kid on the car first of all, and second how long have you been a customer? you know that this isnt some in and out burger shop, your gonna be here awhile.

anyone else have customers like this or is it just me ca...
(continues)

🙂

customer comes into store buys cheapest phone and cheapest plan we have, what else is new right?

a month later comes back...
" this phone is a piece of sh*t, it doesnt get any reception at my house and cuts out all the time, what else can i buy thats better?"

I say " well sire if you would have bought the phone that i suggested to you in the beginning you wouldnt have this porblem, what do you expect out of a free phone? , now your stuck with it because its past the trial period and better yet you get to pay full price now for something better, so you just cost yourself 200.00 more than you needed if you would of just listened to my recommendation in the beginning instead of being a know it all cheap skate."

cust looks at me like i...
(continues)

"XXX Wireless, this is Eddie, how can I help you?"
"Is this XXX Wireless?"

Maybe next time the caller should pay attention to what the person is saying when they answer the phone! 😡

Yeah i know this should go on the cricket forum. but whatever 🙂 here it goes:, it might sound a little obvious or dumb to some people but ... can you activate any CDMA phone you want on cricket? do reps actually attempt to do this? My best friend has cricket and she honestly hates her audiovox 8910, is the biggest piece of junk in the history of cell phones, (well besides those NEC 232 or Moto v220....) anyhow.. she doesn't like any other phone that Cricket offers, not even the KOI, so does anyone know how to re-program any CDMA phone to work w/cricket's network??

Okay, this happened on Wednesday, but i finally have time to post it today.

I work in a stand-alone store. I'm at a third-party retailer for Sprint-Nextel. A couple comes in to find the minimum amount they have to pay to restore service. I call customer service up and it is $$. Before I can offer to take their payment:

"I just talked to them 10 minutes ago and they said it was $20 less than that!"

Me: "So why did you just ask me to find it out?"

"To see if it changed."

Me: "It did."

"But not in the right direction!"

Me: "Well if you want to dispute that you can pick up the red phone which will connect you with customer service."

Customer (male) picks up phone and argues with customer service. Meanwhile, his wife/gf/br...
(continues)

Today at lunch I saw this woman eating a TV dinner when she suddenly fell asleep with her fork in one hand, and her other hand, which was holding the dinner, slid into the food, so she had her fingers submerged in her food!!!! HA HA!!! I was laughing so hard!!! Her face was buried in her breasts, her fingers were in her food and she was snoring away! She woke up 5 minutes later! Ha HHa HAaaa! It was just too funny! I wish I had a camera because that truly was a Kodak moment!

After reading my recent posts I have decided I have a rather hostile way of ranting and raving about the absolute idiotic way that wirless' redneck, toothless, child molesting, and CHEAP customers treat the people in our industry. Every Tom and Harry Dick (play on words 😉 ) expects do get FREE sh*t, right now or they will deact. and go next door. Good riddance you prick @$$ biotch. I don't need your $19.99 ARPU and dumb questions about why the FREE Siemens phone you "bought" sucks. please, I beg all of you idiot customers that read this post to understand the world around you.
When you have service with a company that has more than 20 MILLION customers (yeah that is MILLION with an "M" you MORONS) you can't expect that every time yo...
(continues)

I don't know how this guy gets away with it, but I work with the biggest chester the molester in the world. He is all about the young girls that work in the mall and is actually getting in trouble with the mall because of it. Act like your 40 and quit tring to bone the 18 year olds tha work here part time.

just clocked in and, damnit, I wanna go home. Now I gotta finesse the Command Center into sendin me home for that voluntary time off. Anyone with me?

I've come to the conclusion that "Just looking" is an automatic response. Very rarely when I ask a customer if they have any questions do they say yes, or ask one. Unless first they say, "No I'm just looking". That is often followed by a question.
...
Why? Do you have it stuck into your mind that if you ask me a question the world will end? Someone walks in and is walking to the counter I say, "how can I help you?" "I'm just looking. But I have a problem with my phone..."
...
Why? What have we done that has instilled this questionable question fear in customers?

As twisted as it can be to find the humor in incompetant customers... I must say, when a customer calls in to ask for the salesrep (me) who sold them the phone and say -thank you- because they're -happy-... It made me feel all warm and squishy inside.
And I didn't even have to vomit.

ok, another story, this one is short:

Today, maybe 45 munites ago, I was going to take my brake and a call came through, I though "cool, one more easy call, dispatch it quickly and go have your break Wacko!" well, it was quick alright, but not easy.

Cust: Hello, I have case number 0000000x.

I: (I hate it when they start the call with a case number, usually I have to pick up some one else's mess) Ok, I'll be pulling that up for you; can I please start by having your first and last name?

C: John Doe.

I: Are you still living in 00000 zip code?

C: I am.

I: Alright, I'll be happy to assist you, let me take a look at that case... oh! we placed an order for you on the 18th right? (today is the 21st).

C: Listen, I just want...
(continues)

This makes me laugh... a lot...

If you lot remember the crap I went through (and posted up here out of sheer spleen) getting my schedule changed to have one weekend day off for my class, this will make you chuckle.

I just got an e-mail from the very manager who drug his feet for 2 months getting my shift fixed, it was sent out floor-wide.

They are asking 10 reps who normally work weekends to volunteer to give up their weekend shifts (and take the weekend off!) and work Monday - Friday 10am - 7pm because they screwed up and have too many people on the weekends and not enough people to cover the weekday mid-shift until the next training class gets out in two weeks. 🤣 🤣

I read that e-mail and start laughing all over again...
(continues)

So...gonna describe today's joyous events so far...

1. Customer is sitting in my parking lot BEFORE I arrive for work (45 minutes before the store opens). I get out of my car, he gets out of his car. I walk toward the door, he follows. He throws a frickin fit because I informed him that we open at 10. He responds with, "What the monkey hel* are you doing here this early then?" WTF???

2. 12 customers enter at the same time (right before I get ready for lunch). 5 bill payments, and 7 broken phones. "No maam...you would need to contact the insurance company to file a replacement request...because I am not an insurance company...yes maam...I am sure that Sprint enjoys fuc**ng you royally...

3. Customer comes in claiming to hav...
(continues)

1. Get boxes of condoms & randomly put them in peoples' carts when they aren't looking.

2. Set all the alarm clocks to go off at 10-minute intervals.

3. Make a trail of orange juice on the floor to the rest rooms.

4. Walk up to an employee and tell him/her in an official tone, "I think we have a code 3 in houseware," and see what happens.

5. Put some M&M's on lay away.

6. Move CAUTION WET FLOOR signs to carpet areas.

7. Set up a tent in the camping department, tell others you'll only invite them in if they bring pillows from the bedding department.

8. When someone asks if they can help you, begin to cry and ask, "Why won't you people leave me alone."

9. Look right into the security camera and use it as a mirro...
(continues)

I must have just completely lost my mind. Our Operations Manager was standing next to my bosses desk (this being the guy who can say "you're an obnoxious little turd, you are fired." at any time with no other reason than you have annoyed him.) and he had a tape dispenser in his hands and was looking at it with a somewhat perplexed expression turning it over in his hands. Now he was also talking to my boss about something and I am sure his expression was in response to whatever she had said but I didn't hear it and it didn't really matter. I eked by (it's a narrow aisle and he was taking up most of it) and leaned over his shoulder and said "Perplexed by the tape dispenser?" before going on to get the box I was after. As I turned around wi...
(continues)