Shop Talk

How did everyone do

I am number onein my market and have 5 today go me yay 😎

This happened to a coworker...

c=I heard ya'll havin a promotion where I can pay $100 period and get any phone for free, no matter how high my deposit is.

*allowing a moment to process the idiocy of that statement in its entirety*

rep= 😳 Excuse me?

c=Yeah, so I want to pay my $100 and get that phone.

rep=May I place you on hold a moment while I check into that?

(Rep tells me, we 🤣 🤣 :lol🙂
Rep gets back on phone, runs credit, humongous deposit required...you know how this ends... 🙄

since I had to program a phone. Anyone have the intructions for programming a Nokia 3587i CDMA?

Thanks!
Dan

I asked this in the lounge as well.....

If you were offeered a sprint dealer line...

What phone would you go with???


I heard the M1 was good..... any suggestions?

🤣

Ok if I put a phone on my account how long to I need to wait before I can do an insurance claim on it?

guy comes in askin about a particular accesory. i greet and try to assist the man... dont have the accesory.....i inform the man....guy keeps lookin.....i ask if there is anything else i could help him find.... he says he is still lookin for same accesory... i once again explain that we are out of said accesory... says he heard me the first time and was just double checking because he thought that i was intentionaly not selling to him and trying to get him out the store... 🤨 🤨 😳

thats right sir, we put up all of this merchandise to attract customers in the store to not sell it to them.....thats right.... cuz we can. idiots.........

So... We have a ton of people come in and ask for jobs and if we are hiring all the time. But this last kid toped the cake!!!

me: Do you have wireless sales experience?

him: Yes ma'am

me: Great! Where have you worked before?

him: Well my uncle done taught me about the phones and I sold my personal phones to people.

🤨

Are you freaking joking?

this happened to me the other day

me: Thank you for calling Sprint together with Nextel, how may I help you?

c: (thick indian accent) crap i got an american

*dialtone*



... 🤨

lol

well... new history with customers... well, a lot of customers DONT hear or put atention to us... today i get a customer that want to cancel one line so i need to offer to him something to keep the line...

C: i... want to cancel the line because i dont need it

M: ok sr, i gonna help you, well sr, you dont need the line but we can put it at suspend..(blah blah)... so you can stay with the line for free sr and suspended...

C: yes, you canceled the line?

M: sr, do you hear me?

C: yes...

M: and... what do you think...

(silence)

C: yes

M: yes what sr? do you want suspended the line with no charge for you?

C: yes, cancel the line plz because i dont need it

M: ¬¬... ok sr, ill cancel the line for today, ok?

C: ...
(continues)

Some lady just came in to pay her bill. She sat her baby down on my glass counter to dig through her purse and I smelled something atrocious. When she picked up her baby to leave, there was a lovely poo mark on my glass. She acted like she was going to leave and pretend she didn't notice but I stopped her and said loudly, "Hold on, let me get you a paper towel and some Windex (wish we had bleach!) to take care of that!" I might earn a nice hourly wage but I'm fairly certain there is nothing about cleaning up baby crap in my job description.

At least she will have a giant load to deal with when she gets home...must've been a whole lot of poo to escape both the diaper and the pants. Chances are she will continue to shop and assault more pe...
(continues)

when you get these idiots from outside marketing companies trying promote their business and get you to join "Their Team". Here's a conversation I had with some schmuck yesterday.

S=Schmuck
M=Me

S-So which company do you represent?

M-All three carriers you see right above my head

S-You looking for any outside work.

M-No not really.

S-Why not? I bet I got offer you more than you make here

M-Oh yeah, How much is that?

S-How about $1000 a month

M-(laughing in my head)Do you have any idea how much I make here.

S-It can't be more than $800 to $900 a month.

M-(Still laughing in my head)Try $3500 to $4000 a month.

...............Long Pause

S-Well, did I mention thats just the minimum amount you can make? No ...
(continues)

What questions would need to be answered before cust gets phone.

Cust asks to see a phone, and as she is looking at it, points at a BT headset we have on display next to the phone. The following exchange takes place, and my head explodes!

cust: Is that the Bluetooth that comes with this phone?

me: I'm sorry, none of our phones come with a BT headset. They start at $59.99.

cust: Okay, so which one comes with this phone?

me: ...none of them.

cust: I KNOW, but which one comes with this phone?

me: *lightbulb* Do you mean which one works with this phone?

cust: yes!

me: Oh, okay. Any of our headsets will work with this phone.

cust: [asks to see a different phone] Which bluetooth comes with this phone?

me: Again, none of them *come with* the phone. But you can use any headset with...
(continues)

As a VZW worker minion, I'm kinda relieved theat Cinguler/at&t is getting the iPhone. How many times have I tried to explain how a Treo, Blackberry or Q works to people that don't deserve a TracPhone?

Now it looks like Cingular/at&t WANT to be Apple's personal Bioches!

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

Just remember, the new at&t, when Steve Jobs says jump, the reply is "How high, sir?"

I really wish them well, but with all the restrictions that are probably gonna be there, the new at&t may just as well become AppleCom!

Have a blessed day.

When you transfer a custie over to the insurance do you stay on the line the whole time?

I showed up for work this morning and the store hours had been changed. We are now opening an hour later and staying open later than before. This change happened yesterday when I was off.... Would have been nice if someone had called to let me know so I could have slept in. Are employers allowed to change your hours with no notice?

A friend of mine that works in my call center had the greatest call ever last night. I will do my best in recalling the exact quotes, but the general point of the chat is too great to forget.

Rep: Thank you for calling XXXX, how may I help you today?
Cust: Yes, I would like to activate my new phone.
Rep: What model is the new phone?
Cust: I don't know. How do I find that out?
Rep: Simply remove the battery.
Rep: There's a sticker that will have the model number there.
Cust: Okay.
*Click*
Rep: Hello?......Hello, sir?

I heard him laughing from across the call center floor. It was truly amazing.

I am still alive, in case anybody was worried... it was a near thing though. I scared the tar out of my Nurse Practitioner when I didn't answer my phone on Thursday (I was in the shower.) She had been worried that I hadn't made it though the night (this after looking at my chest x-rays, which was apparently pretty heinous.) I had pneumonia... Acute Pneumonia she said and I have been forbidden to leave my bed since Thursday... Monday was my first day up, today my first day back to work.