Shop Talk

Is it possible to activate an account.... then port your number in later when your other contract is expired?

Customer #1 calls me useless and my store a waste of space because i wouldn't activate a 1 year add line to his account(I make pennies off these.) I politely explain where he can, he says i'm useless, i politely agree that i must be so.

Customer #2 was waiting as I "assist" customer #1.

Customer #2 is a younger girl who wants me to GPS locate her razor because it was stolen. I of course have no way of doing this.(although it would be fun to charge people to locate phones!) She keeps insisting that a mall booth told her that i could do it. I sell Cingular. We really can't do it. Once again i'm useless however this time i get an upgrade to F*ing Useless! 😁

I wonder whats next!

Girl walks in with a sim card issue. The phone won't boot do to a disfunctional sim. As an indirect we charge for sim cards. To avoid this charge i took a peak at her bill and noticed that they have some $80+ in usages charges pretaining to text and media usage.

I explain that we can avoid the sim charge by adjusting her features to suite her usage. She flips out saying she won't change her text package and she should get a free sim. I explain she is looking at $80+ each month if she doesn't. Her responce, well then i'll just stop texting. 🙄 Right.

My devil horns and sharp pointy tail must be giving people a false impression of me today.

why don't they understand the difference between buying a phone with a new contract, buying a phone with an upgrade, or buying a phone at retail value?

everyone i try to explain this to makes me go around and around and they don't understand why there are three different prices. "But if i just buy a new phone today and extend my contract now wouldn't that be a new contract?" NO! That's not even an option!!

i am so tired of having 10 minute conversations like this that lead to the customer looking at me like i'm a lair and telling me that walmart can do it.

Thizz or Die... 😎 stunnas

So I think I am getting spoiled by my converged phones, I think I am going to start carrying around a basic phone for calling a two way pager for texting a digital camera an mp3 player a date book an alarm clock a calculator a travel DVD player and a computer for email and internet so that I appreciate it more
j/k
sorry I just had someone seriously ask "thats all it does?" to a Blackberry 8100 LOL

This ladie came in said husband breaks everyflip phone he has. wondering if we have any suitable candy bar type phones. I said other than the chocolate.

anyway i told her, he should try a case to protect the phones she said no..the hinges on these flip phones break all the time... Im like do you think your husband jus probably doesnt know how keep care of a phone..wow
so ignorent and ****. 😎 stunnas

Here's an interesting way for T Mobile myFaves and Alltel Wireless My Circle subscribers can get unlimited incoming calls and some other neat features for FREE(at least for the time being). The only down side I see to the Grand Central VoIP feature is the fact your Grand Central phone number is what shows on your caller ID instead of the actual phone number of the wireless call.


http://www.phonenews.com/content/view/1786/1/ »

An older man stopped and was looking at one of our display cases, so I greeted him and asked if there was anything I could help him with. He responds, "I just stopped to look, NO I DON'T need help and I'm not buying anything today!" and then he stomps off in a huff. Okay, dude. I didn't even leave my seat to ask him so it's not like I was going for the high pressure sales pitch or anything. People are so defensive. Everyone thinks we are out to screw them when most of us are just trying to pay the freaking bills. ☹️

My coworker is dealing with some particularly intelligent people right now...they were in yesterday and looked at some phones with his help. He just asked which phone they would like, and then followed up with "Did you want to get the Silver RAZR that you looked at yesterday?"

Their response was "Let me look at it again. What color was that silver RAZR?"

Are you serious? @_@

Then u aint doin ur job, corporate is watching youuuuuuuuuu.



😲 😲 🤭 🤭 🙄 😈 👿


why am i so bored?

Girl comes in with jacked up V710 (invalid battery, cracked screen, etc.) and says "my husband came in and replaced his phone for $50." So obviously I ask if it was an insurance claim, nope. "He just bought the same phone for $50 so are you going to sell me the same phone for 50 bucks or what?" (I can't since we haven't carried the phone since '05). I check her account and turns out she can early upgrade if she wants but what do I know I'm just an employee so she whips out her busted phone and calls her retarted husband who seems to be the phone expert. "Do they make my phone anymore? The guys just told me they don't but do they make the phone anymore?" So I remain silent and click my mouse a bunch of times to make it look like I'm doing som...
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its too cold & too early to be here, atleast its my last day here wooo

Some this dude comes in complaining that his BT stereo HF does not work. No problem, let's swap it out for you. Doesn't want that, wants a different headset. Sorry, no box, no packing, no manual, no exchange.

Customer then calls customer care, lies and says we won't exchange their defective headset and gets sent to the COR. Store manager calls me on my cell since we are friends and asks what is up. Tell her the deal and that if he wants a different headset we will give him 25% off but just like her we cannot allow a credit to get a different headset. She kindly explains to him that we both have the same return policy, defective exchange yes, different headset no but I was willing to give him a discount on a new one AND exchange his ...
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if the customer wasn't always right....
if we were allowed to say what was on our mind when cusomers feaked out...
if we could tell customers to get control of their screaming children...
if we could tell them that we arent responsible for charges that they occured because of their negligence.....
if we could laugh at every dumb question customers had...

Ugh! I hate when people accuse me of calling them dumb!

C: I have a problem. My phone doesn't pick up a signal inside my house, I have to go into the driveway to use it.

M: Well ma'am, like I said, I'm just in the sales department, so there's not a lot I can do about that. (actually, there's not a lot anybody can do about that.)

C: Oh, I bought an aircard, and it didn't work either. I had to return it.

M: The aircard and your phone run off the same network, so if your phone isn't working chances are your aircard won't either.

C: Okay, I know you think I'm dumb, but I realize that.

At this point, I hit my mute button and said to her (well, indirectly since it was muted), "Well then, why would you buy an aircard to use inside...
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this lady comes in the store yelling at because she says she is unable to dial out on her pre paid phone that she purchased yesterday.she purchased a 25$ min card to go along with it.my co-worker that set her up yesterday told her that it would take 24hrs for her account to be activated and that he would load the minutes on the phone himself in the morning. anyways she screams at me that it is not working. well i asked to see the phone and make a call on it. Guess what i works. so i told her that she needs to wait to wait for the signal to come up on the screen before she can dial out. she yells " i already knows this girly". at this point i wanted to tell her to shut the f up and get out of the store now that her phone was working. where do...
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because i have had like 2 acts and im super bored

this guy just came up and gave me excruciating details about where his phone doesn't work (the street names, what stores are around there, etc) (and i don't really know anything about the area he's talking about so he might as well be speaking greek)... he asks me why it doesn't work there. What kind of answer can i give him that will satisfy his needs? "Well, sir, I'm sorry you're having problems in that area. Let me explain to you why there is a problem. In that particular area there are communists building an electromagnetic field to disrupt cell phone use. It is their belief that this is a critical area and once it falls to communism that surrounding areas will too. I am sorry for the inconvenience." He asks me what he can do about...
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omfg... i was on the phone for 40 minutes, wasn't at all the longest time i've been on the phone, i could get no help from my supervisor(s) i was trying to create copr liable account, it was horrible, i had an issue with the credit app.... and so i called the multiple departments i had to, to get the issue resolved... sprint wonders why it's losing so many subscribers.... i was hung up on 4 times, AND I WORK FOR THE DAMN COMPANY!!!!! i was given so much misinformation... and all while i was trying to help the customer... it's freakin horrible... and when i thought i had the issued resolved... due to the misinformation, i still couldn't complete the operation... i had to tranfer them, i hate sprint... with a frackin passion.....