Shop Talk

The person sitting next to me... I see you on phonescoop though I don't actually know your name...

Please Excuse my coughing...

If this place gave us medical benefits worth their premium (worth the paper they were printed on) I wouldn't be doing it but as it stands I'm stuck hacking up a lung.

Sometimes this place just makes me sick all by itself.

C- I want to my bill

me- ok we charge a 3 dollar proccesing fee

C- why is That?

me- cuz its a processing fee

lololol Dumb questions!!! 😎 stunnas

I get all these pretty new brochures advertising our new plans, and now I have to throw them all away. 🤣

okay ....
me- if you could please remove the battery for me.

cust- ok just let me put this phone down for a moment.

*random noises in background*

cust- gonna be just one more min im havin some trouble gettin the back off.

me- sure no problem

moments later....

cust- ok all the screws are out... what now.....

me- you took the screws out?

cust- yup and that last one was a pain.. yall may have to send me a new screw cause i think i stripped it...

me- *slaps head and presses end call and goes home for the night*

friggin morons... iq tests should be an added requirement for contracts and extra deposits and activation fees should apply to those that cant get above 50...

Here we go. C=custy M=me

C- So your add says free razor with activation and the activation fee is waived.

M- yes ma'am that is with a new activation and on the primary line only. You would be committing to an upgrade/renewal.

C- But I am activating new phones.

M- No, you're "upgrading". Activating is what you originally did years ago when you came to Cingular. And there is an 18$ upgrade fee per phone.

C- But you're add says free razors and no activation fee.

M- *sigh* 🙄

C- Well you know what. This is a bunch of bullshit. You guys are ripping people off. I was told by another rep that I could go to a Cingular store and get the RZR phones for free and not pay any activation fees. I'll just go deal with Cingular di...
(continues)

I work in a call center. I chat through an applet on my company's website. As it happens, the site is down today due to heavy maintenance, so no chats.

In theory, this would mean that I can sit about and read a book or something, as there is nothing productive that I could possibly do. Apparently, however, just sitting at my desk is more productive than sitting at my desk while reading, because my supervisor confiscated my book until the end of the shift because "You're not allowed to have these on the floor."

Really. What's the point? It's not like I'm going to spontaneously get 400 chats at once. Should the site happen to kick back in, I would be completely fine with putting my book away. But now, I can just sit here, twiddlin...
(continues)

1. Pay their bill in the store
2. Answer the question, "do you know how much
your bill is or do you want me to look it
up?" with the answer, "it's $166
something?" So do you want me to look it up
or what?
3. Customers who state opinions as if they are
fact
4. Customers who sit at the till next to mine
(where I can't see them) but continue
talking to me.

I think that is it for now. I will let you know if I think of any others.

Enough said. haha.
Here is one I just have to tell you all about that I got a couple of days ago.
Lady: I was supposed to get a credit for xx amount and I didn't!!
Me: I do apologize about that Mrs. Customer. Lets pull up your account and see whats going on... la dee dah. Well I do see that the credits were added for xx amount and were applied to your last bill.
Lady: Well then why is my bill so high?! It said it was like 600 dollars!!!
Me: Well, there is a past due balance for 180, with a credit of xx. And there is a new bill that was printed 6 days ago for 370.
Lady: But I was supposed to get a credit on this months bill for like 70 dollars worth of downloads because my phone was stolen!!
Me: It looks like there was a credit for ...
(continues)

I absolutely hate people that want one year contracts. The only exception to this is if you know that you are moving out of the country or to an area that doesn't get service with the carrier you're using. You have a trial period to see if the service is good where you live and work, or other places that you frequently travel to. There is no reason to get a one year contract.

The best part is all the a-holes that want one year contracts always want the two year price. They're always so shocked when you say they have to pay more for the phone if they do a one year contract. I hate people like that.

And I haven't even had a single phone call, much less an actual customer. I can't remember the last time it was this slow. I think I'll go get some lunch--that should get a nice line going!

Mall people, what are some disturbing things you've seen while people-watching? We have a mall regular who probably weighs 300 pounds and has the hugest boobs I've ever seen. And she likes to wear beaters with no bra...they literally hang to her waist. 😳 There is also an old man who powerwalks in the mornings. He has some sort of weird breathing technique so it sounds like a train going by when he passes the kiosk. He also wears extremely short running shorts from the 80s and knee socks. Nice.

I used to do esn changes and other random services for people for free, but no more. Corporate stores won't do it for free so why should I? I'm gonna start charging half of what the stores charge and will accept cash only, payable to my pocket. Take it or leave it.

I work in warranty exchange for Cingular, and I had a woman who sent her wallet back with her phone.

And then proceeded to tell me how it was my fault...

09-06-2006
Cust activated two new lines of service.

10-26-2006
Two lines suspended for non-payment

12-05-2006
Two lines cancelled for non-payment, etf's charged.

Current Balance - $1,178.40



How can people rack up $1200 in less then two months, this is rediculous and of course I got a charge back.

***Lady and her son walk up to my kiosk in Indiana wearing full blown Chicago Bears attire***

C - Can you tell me where there's a Verizon store?

M - Ummmmmm, Chicago maybe?

C - 😳 😡 😡 😡


Ha ha ha, you're on the wrong team in every conceivable way. Hope you slip on an ice patch.

Is it possible, and or, are we allowed to post pictures in threads. like funky customers or pics of our stores...

Customer: Yeah...I bought this phone at the corporate store in (insert town 60 minutes away) cuz my cousin said yall'd rip me off here and now it says "car kit" on the screen and it ain't workin.

I look at the phone. It's been wet. It's full of corrosion. Customer has no insurance on the account.

Me to customer: Well sir, did your phone happen to get wet?

Customer: No...of course not, but what would happen if it did?

Me: Well, it would void your warranty and you would have to find a used phone or buy one a full retail.

Customer: Ok...well it didn't get wet then. Can you just give me another one?

Me: Unfortunately, you didn't purchase the phone here. The store where you purchased the phone does have an aut...
(continues)

So going along with my previous post here are some other things that I am not going to do anymore:

1. Answer questions about phone and plan pricing to kids under 18( you can't buy, so I'm not wasting my breath) I will also ask them to leave if they loiter in my store and touch every single phone.

2. I will not keep my mouth shut when customer bring food and drinks in and make a huge mess that they expect me to clean. I will be asking them not so nicely to clean up their crap before they leave the store.

3. I am not giving directions. To another phone dealer, or any other store for that matter. Find a directory you lazy ba$tards.

4. Answer questions or provide assistance with equipment from another carrier. Go waste the time o...
(continues)

When you come to my kiosk and ask me a question and i tell you that i have to look up your account information on the computer to answer you, you have to follow me to the computer. I can't look at you to determine the information i need to be able look at your account. If you don't want to follow me, that's fine, but you're going to have to yell your phone number and the last four digits of your social security number. I would prefer that you not yell it across the mall to me, but that's your call.

Also please don't ask me a question and then immediately turn your back to me and start talking to your friends. I might need additional information and how am i supposed to tell you the answer when you're talking to someone else?

It's c...
(continues)

I had an older gentleman come in looking for a charger that we are out of stock on. After I tell him we don't have it, he sits down and proceeds to tell me his life story. He was in here for at least 20 minutes just going on and on about stuff that I could absolutely care less about, and I didn't want to be mean, so I just sat there and nodded and said "uh-huh" once in awhile. I really just wanted so say "I don't care and I would like to sit here without you babbling at me"

what is it with these ****-somers and losing there phones and by cancelling there line of service they think its gonna solve there problem.