Shop Talk

With The New AT&T, "Rollover" minutes will cease to exist. And that's okay, because only a few people really used them anyway. And those who did use them, were generally on the $39.99 base rate plan.

New rate plans will start at $59.99. No details on minutes, but I'm guessing it will be more than the 900 offered now at that price point.


The biggest news? Your "unlimited calling network" will include ALL Bellsouth, SBC - any AT&T wireline phone and ALL Cingular and AT&T cellular phones.


Our network just grew to over 120 million. Wow.

My favorite moment is when the customer says this,

"I'll get my lawyer and...

Go ahead and stop right there.

The multi-billion dollar phone company I work for, is scared of you and your lawyer, not at all.

I wanted to say this to a customer so badly I'm surprised she didn't hear me THINK it.

She was screaming a blue streak before I finished my greeting about how she wanted a refund for SOMETHING.

I tried repeatedly to tell her that I wasn't the refund department and did not even have access to any of the billing systems, that she would need to take down a number a direct number, for our returns and refund department (no audio menu) and speak with them.

She continued to rant and rave without pausing for me to give her the number. (At one point yelling. "So give me the flippen' number!" before continuing on with her tirade about how she was going to get her lawyer and get out of her contract and sue us and blah blah blah...)

What I'...
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He was so stupid he was calling his phone...

"A Nextel phone."

.

.

.

It was a Nokia.

Does anyone know how much in commission most companies give?

C: "Y'all carry that enV phone?"

M: "Yes we do, but we are out of stock at the moment."

C: "Sweet!"

M: "Is there anything else that i can show you?"

C: "No. Can i see the enV?"

M: "We are out of stock at the moment!"

C: "So you don't have any enV's to show me?"

M: "Whooo Saaahhh."

C: 🤨

Had a customer come in the other day andhe came in asked where yo bleep bleeps at. I looked at him for a about 10 secs and he asked again where yo bleep bleeps at told him we dont have bleep bleeps he said oh isnt this boost mobile i said no tmobile . He said ahh dawg my bad. Why are people freaking idiots

They just recalled their "results" on tests they ran on infant baby seats. The tests were ran at 70mph instead of the 38mph they claimed to have run them at.

And people wonder why I don't trust CR.

Had a kid come in that wanted me to "run his ****". I asked him if he had checked his credit with us or anyone recently, and he says "naw". So i run his app and it comes through as a duplicate application from like 2 days ago. How dumb can you be and how dumb do you think we are? Like your $400 deposit is gonna disappear if you try at a different store. Duh.

customer-why is my bill so high?
me-Let me check that for you, whats your wireless number?
Customer-XXXXXX5895
Me-that didnt come up, whats your first and last name?
customer-john doe (for protection purposes)
Me-you have a cancellation fee and 3 months of past due balance sir.
customer-but I didnt use the phone? how can I be charged?
Me-its all in the contract you signed
Customer-you know that is illegal right?
me-what is?
customer-you cannot make someone pay for something they dont use a$$hole!
me-sir, what is my name?
customer-I dont know! do you know what mine is?
me- john doe, as you said before.
customer-no i didnt
me-thats how I brought your information up sir.
customer-you are looking at my account! but thats private!...
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Had a customer come in who got a phone from me about 3 months ago. She declined insurance because she said 4.99 a month was too expensive. She dropped her phone in the sink and now needs to buy a new phone at the full retail price. All the phones are "way too expensive" so she is just going to cancel her service, which will result in a chargeback for me. All this because her dumba$$ didn't want to spend another 5 bucks a month. Grrrrrr.... I hate losing money because people are dumb.

I haven't played with one enough to know...but on the Audiovox CDM 8615, on the external caller ID, does it actually show the name of the person calling (if stored in your contacts) or does it just show the number no matter what?

Sometimes I wish that we could say whatever we want to customers. Or just get a day to do it. I'm really over customers that are too lazy to read the manual, or the interactive CD thats given to them, or check out our informational website. Or what about the customer that gets a PC card and now thinks that we provide free PC troubleshooting. You need help with your Palm? Go to the website lazy, thats where I'm going and I can bet you that having me on the line isnt going to magically make it work, unless I am to wave my magic technical support wand (which I am still trying to find). Then you get these people not receiving their emails and they make it sound like the email that is coming in has the cure to cancer and when you get it to work, ...
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i just got a call from a girl with the highest voice ever (my eyes started to bleed when she was talking) shes goes into a long story about why she needs something... finally she asks if we have a samsung, i start to say no, we don't carry them and before i finish my sentence she hung up on me! that's so rude... at least say "ok, thanks anyway"... people have no regards for other human beings!

We open at 9am (EST). I have to wake up at like 7:15 just to make it here on time because I move so freakin slowly in the morning and its usually dead until 11 anyways, I'm about to start training this new girl, I'm not really sure I even want to. Considering I learned everything on my own.

Our new hire sucks.

I am the best salesman in our division, and he's the worst in sales.

Today, I made him so pissy that he left.

If he gets hit by a car in the parking lot, I won't even cry.

Because he's suck a fata$$, that he'll probably do some damage to the car.

Okay, first we get covered in 3 inches of ice, then the temp stays below 20 degrees, they cancel school for three days (I'm going nuts! Get these kids away from me!) Now it's snowing, and it may snow all through the weekend!

We have been busy like crazy, even had customers calling the house on Sunday trying to "force" me to open so that they could get batteries and stuff. Now that its started snowing, there is nobody in the store and I'm bored out of my head!

Then we get the price matrix for Valentines promotions, and nobody is available to answer questions, because nobody is at work because of the ice? This is stupid! Like they didn't know we were going to ask questions and couldn't have had the answers typed up when they got t...
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As you may know, Sprint is having problems with their referral program. Either the number isn't working, it's not recognizing the numbers they are entering for referral, or people just aren't getting their $25 gift cards. Most people have been pretty understanding when I explain that I have no idea what is going on but there is a skanky teenage couple who keep harassing me about it. They have been coming in every other day and calling in between visits. What's great is that one of them will call, I will explain to them ONCE AGAIN that I don't have an answer and to please contact care, and then the other one will call me like an hour later and ask me again! I'n not even friendly about it at this point, I'm just like, "Yeah, as I told _____ an...
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😡 Had this custy today who would not let me get a word in edgewise! She just kept ranting and raving about some insurance issue, and every suggestion I gave her, she had something to say about it. "Well, why are you transferring me there?" Because they can help you...I wanted to say if she would ever shut the hell up!

I realized today that I have a habit of using words that are not commonly used, simply because I like the way they sound.

When I spell my name I say "K, like Kung Fu"
or "D, like Diamyo" (I am pretty sure I spelled that wrong)

I also say "Ninja" fairly regularly, and "Leapfrog" to describe how I use the bluetooth to keep a conversation going when I'm in a low coverage area.

So I'm curious, what other words do people use on a regular basis while talking to customers that are unusual.