Shop Talk

I am actually chatting with a customer now who is complaining about having to pay an ETF of $175 per line to cancel his contract, cause I guess I pissed him off. He says he was not informed of the ETF when he established service so he shouldn't have to pay it. I told him it was in the contract that he signed. He said, "You didn't really expect me to read that thing did you?" I told him, "Sir, I would suggest that you read anything that you sign, and the ETF was also explained to you by the store representative when you started your services." Then this customer said something that I believe is the dumbest thing I have ever heard.

"I want a copy of my verbal contract with your store representative."

Now, I believe this one takes th...
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ever since they annouced that stupid phone i have wasted countless time explaining to people that only cingular will get it.... i dont kno when nor do i care, no vzw will not have the pleasure of carrying it...sure you can cancel and go to cingular for it...steve jobs needs to change his first name to blow for all i care cuz thats what he can give me for my troubles

🤨 surprisingly enough i think my sales pitch is at its best when the customer surprises me and I have to naturally go right into it.... like not think about how or what one to use....

this guy just came up and wanted to combine his wife's plan and his plan on to one family share plan (which i can't do here, corp would have to handle that type of change)... i told him i would take a look at the account and see what i might be able to do...
i ask for the # and the last 4 of his ssn
it comes back with no match... so i try her ssn
no match... so i verify the phone # and ssn
still no match...
i repeat the number again, really slowly, and i had it right, and there was still no match...
so i ask to see the phone, i call my phone with it and read the # and two of the digits were switched... i didn't say anything about it, i just fixed the # and got into the account...
there wasn't anything i could do for them and he start...
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Where are my manners.... IM greg i work for this rat race of an industry called wireless. live in Colorado (**** the snow) im new to postin bullitins.. but have been readin them for the last month. Im like "i sell phones so let me put my two cents in. so i just jumped right in and started postin w/o any introduction 😛 but first i wanna say hi to the dynamic figures here: Ralph_on_me . i always read your posts. you remind me of my asian friend and you have the best dry humor around. Mr abstracto: you remind me of one of those kids on that one southpark episode where they kept callin every one conformist. Kiosk_hell.. well i just feel your pain cuz i used to work in a kiosk too. juscuzzgrl: if you were my girl id slap you once a day. JP! and...
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i have a good mind to trash my vzw work shirt. im not sure. but am i the only person who gets bombarded wit all sorts of questions when i get off and go grocery shoppin or whatever activity that i do right after work? "hey man i got this phone..... OR "can i use this on..... or "how much do you think my deposit would be. i dunno let me jus pull up my pocket eroes(which means sexual love in greek. no joke) and check for you. when you work in da wireless industry everyone you kno knows you as the CELL PHONE man

I just had this conversation on the phone with a customer:

me: Thank you for calling Sprint, this is _____, how may I help you?

cust: Yeah, I dropped my phone in a glass of milk and now I can't hear anything on it. What can I do?

me: [looks in his account] Well, it looks like you don't have insurance on the phone...but you are eligible for a $75 instant rebate on a new phone if you would like to upgrade.

cust: Can't I just get it fixed somewhere?

me: Unfortunately, if a phone is submerged in liquid, it is pretty much dead. You do have the option of upgrading your phone or purchasing a new phone at retail price.

cust: Can't I get a phone for free if I renew my contract?

me: You can get $75 off of a new phone, but no, we ...
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I dare someone to say to a customer "You want some Ringback tones holmes". lol

The top three carriers are:

Cingular - 59.8 million

Verizon - 57 million

Sprint - 54 million

In order of number of direct subscribers.

It seems that more people use the Sprint network though.

There are 54 million direct sprint subscribers, but there are a ton of MVNO's like disney, virgin, qwest, etc. that make up way more than the 6 mil difference (virgin alone has 3.6 mil) and I'm pretty sure this number doesn't include affiliates like Northern PCS, etc. (Because when Alamosa PCS was acquired, it added 2 mil to the total)

Why might this be?

Sprint started the only all digital, all PCS network in '94, and had purchased so much spectrum that they had lots to spare. What to do with this extra spectrum? Invent MVNO's an...
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Usually this is a simple esn change but this customer didn't know the phone number damn. Then they asked for a buy 1 get 2 free on UPGRADES and he drove up in his beemer. Jerk

Since I'll be working 1) alone & 2) all day (9-😎 I thought I'd start up a nice thread.

Today has the potential of being one of the worst work days for us cell people of the year. Where I am its now raining and pretty nasty outside so we know what to expect from these customers (complaining, bitching, begging). At my location we really only have 3 employees and 1 being the owner so he shows up whenever he feels like coming in and giving me instructions. (he's useless and expects the 2 of us to do all his: ordering, paperwork, billing, commission reports) It's kind of rediculous and I'm pretty much burnt out on cell phones and his **** but atleast when I get paid (I've had checks bounce/not been paid for months at a time), theres some seri...
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I jus did a 4 line act finally a little somethin somethin.

LEt me know if anyone has more

I had someone call in and start to ask all about plans. The line of questioning seemed all too familiar. I pulled out my sample mystery shop form from my desk and followed the questions. The guy literally just asked me straight off the form. What a schmuck! I made sure to tell him my name. I wanted to specify that I was wearing my name tag as that is one of the questions on the form, but I refrained.

I did, however, send an email to my account manager with the time and date letting him know how obvious it was. They're not supposed to shop us over the phone. They can get in trouble and not get paid for doing it that way.

"whats your most durable phone?" I used to think this was an ok question, and any easy one to answer with a BS response but now I'm getting sick and tired of hearing it. 👿

TAKE CARE OF YOUR PHONE AND YOU WON'T HAVE TO WORRY ABOUT DURABILITY!!! 😳

We have phones with cameras, bluetooth, e-mail, web browsing, etc... We don't carry phones that you can pee on, poop on, throw against the wall, bite, chew, eat, mangle. So stop asking!

Is anyone using it? Comments about the device?

I am thinking of getting it so any feedback is welcome.

Every time I have this problem of someone not having an ID for a credit check over the phone, it's a Saint Louisan. I hate to generalize, but Saint Louisans are driving me nuts. This is every day God sends... 🙄 I don't understand how people go through life with NO ID. And wonder why there's a problem.

... you have sales reps that call "in" because the weather is a little bad?
🤨


My rep called in, says he's as sick as a dog, however, he was fine on Saturday and yesterday.

🙄

Whoa. Thank goodness it's over. Feel sorry for the managers though. Why do custies have to make it personal? She was telling saying F that and to kiss her as*.

I am so fed up with,

"I have been with your company for over 2 years I should get a free phone."

My first customer this morning, pitched a fit over the phone prices, I have been with the company for 2 years and they should be giving me a free phone so I will stay with them.

Can I get an Amen, or an eye roll?

I have multiple customers every day who come in to pay a bill but can't. We used to take bill pays but no longer do becuase for some reason the money wasn't being posted to their account. However, now that we don't take them people think they should get angry with me about it.

Today I had a woman come in asking to pay her bill with a money order...

Her: Can I pay with this money order?

Me: Like I told you yesterday, we no longer take any type of bill pays, you can use a check or card over the phone, online or at a corporate store.

Her: Well, I guess I'll cancel and get another carrier's service.

Me: I'm amazed at how many people don't have a checking account.

Her: I can't have one anymore, I wrote too many bad checks. ...
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