Shop Talk

Now I have heard this a million times (as has everyone else). I usually try to explain (using logic) why we can't give away all of our phones for free. But today I tried the analogy method.

C- "I deserve a free phone."
Me- "I'm not trying to be rude, but could you please explain why you deserve a free phone?"

C- "I am a loyal cust. and I pay my bill WAY before it is due."
Me- "Yeah, but I pay my car payment before it is due, and nobody will EVER give me a free car."

C- "Stop the psychology bulls**t. Just take my payment."

Why can people not see the similarities in these 2 situations???? Did I present my statement in the wrong way?

I stopped by your store last Wednesday and no one was there. What's up with that?

it's snowing outside, fairly well, it's a sunday, and there are plenty of games on tv to watch in your warm house.

Why did you drive 30 minutes in the snowy icy crappy weather to get here?

so far, this is why:

"My phone broke, and I need a new one" - we have to order one anyways, it wont ship until tomorrow, and it won't matter if we order it today or tomorrow, it'll still be here the same time.

"my phone is three years old, how much is a new phone, oh and by the way, i'm not going to buy anything today, i'm just looking." - he is going to go to our competitors to look at pdas and pricing, but i already showed him what everyone has online.

"i want to buy a boost phone." - ok, this one is actually ok, he works in the area by m...
(continues)

i just did a credit app on someone who lived on Peacepipe Trail... that's sweet...

they came back with a $400 deposit, which is not sweet...

So a customer comes in holding her MP3 player in her hand along with a screwdriver and a bag of small screws.... She proceeds to tell a co worker that something is wrong with the battery.. it has stopped working. It is a SanDisk MP3 player and has a built in rechargeable battery in it, but she has removed it and says that it no longer works. We find out that she is past the 30 day return policy and is upset that we do not carry that specific battery. We start to pull up the SanDisk site and I figure it's time to ask the question..
Me- "When was the last time you charged this MP3 player?"
C- "What do you mean charge it I just want to buy a replacement battery." (At this time she began to get upset like we were asking her questions just ...
(continues)

Number 6 down on the list of what you can't do on these forums:

"Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so."

So this guy comes into my store and....

Cust- Yeah this charger that came with my phone stopped working I need to get it replaced.

Me- Ok, that will be 29.99 for the new one.

Cust- You mean I have to pay for it?

Me- How long have you had your phone for?

Cust- Well, we got the phone a couple months ago

Me- Ok, there is only a 30 day instore guarantee for anything that comes in the box. Where did you get the phone at?

Cust- Oh really? Well this phone is uhhh.. my grandmas phone she might have got it around a month ago and we got it here.

Me- Well looking at your account she got it in october

Cust-Is your manager here?

Me- No sir he is off for the day. And you didn't get the phone here you got it five miles away y...
(continues)

Ok I just had a customer come into the store. Her phone is hotlined and she didn't have enough money to pay to get it turned back on this week. She called her mother from the store and was talking to her, thanked us and told us she would be back in next week to pay the bill. Her mother who is not the account holder called back and wanted to know what a charge was on the bill. She did not have the password and didn't even have her daughters mobile number. Then she wanted to know more in depth details which in my store we have no way of looking at that. Ok sorry ma'am but you don't have any information and due to security reasons I can't not tell you anything about the account as well as what you want to know customer service would have to tel...
(continues)

C (pointing at Sony Ericsson w810i): Do you guy carry any of those memory cards?

M: For the Sony Ericsson 810?

C: No. For the one that we carry.

M: I don't know what phone that is.

Seriously, how the hell would I know what phone the guy has @_@

I bought a Treo 600 for verizon but the serial number label is peeled off is there anyway to get it thru some back door way

Something really odd happened last night while I was drinking with my friends - I got a phone call from some really "hood" friends of mine.

Apparently, some friend of a friend of a friend blah blah blah had come into a small load of stolen Cingular phones. 😕 🤨

So they call me (I'm one of the few people left that I know about who has the equiptment to clone ESN's and IMEI's) and ask me to help them "wash" phones. I agree to "see what I can do".

I get there and it turns out, they're Verizon phones. Some idiot stole a load of Verizon phones. CDMA effin phones. Who the hell is dumb enough to steal CDMA phones? And then it occurred to me, that the people they were going to sell them to would have no idea that the ESN's would be blo...
(continues)

It's only 12:30pm here and I just had a guy wander over to the kiosk to pay his bill. I have never come across someone that smelled so strongly of alcohol. The best thing is he lives in a city that's about two hours away. He's going to have to drive home like that at some point @_@

I just had a customer come in with an 8125 that she was thinking of purchasing from her friend for a mear $50! I tested out the phone and checked for water damage and all looked clear. She claims that it was more than her friend needed and if she didn't buy it they were just going to throw it away. All it needed was a charge. 🙄
Some people amaze me.

🤨 🤨 🤨 https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=980422
😲 😲 😲

I found this really awesome website called overheardinnewyork.com

The title of the site is pretty self explanatory.

Here's an example:

Cashier: Okay, so can I get your address so we can ship the unit to you? [Old lady gives the cashier her address.] And you, sir? What's yours?
40-year-old son wearing a 'Vote for Pedro' shirt: It's the same as my mom's.

RadioShack

🤣 🤣 🤣 I swear they need to do a reality tv show in my store because somthing worth while happens constantly>> There was a couple with kids that just left for reasons you must read about>> they were in here to get some upgrades for their phones and their son was jus runnin around as a co-worker was pitchin the EnV... so i was just chillin watchin the lil guy run around while i was postin on here. then he ran right into a display desk completly clothes lining hiself knockin him back off his feet. i felt really bad for the guy because he cut a gash into his forhead... so the parents had to rush him to the hospital as my co-rep obviously lost the sale.....I literally had to bite my cheeks to stop the laughter as i walked to the bac...
(continues)

SO it was slow a couple of min ago and the cutest lil snow bunny comes in the store and all of the dudes were racing to help her. To my luck i am sittin at the closest desk to the door. so she just walks up to me naturally says she needs such and such for a phone and i charmingly talk her into a chocolate( as the other boys watch in contempt)....so we were chattin it up while i went thru the activation process and finally we get to the test call ( i always use my cell for these because the office phones are always being used) i say in a joking manner that im not tryin to get her number for myself...she says why? im like 😳 , cuz that is too sneaky and only rejects have to go through such sinister processes. at this point one of the other dud...
(continues)

I'm waiting until Monday to hear confirmation that I got a new job as a secretary in an office building. I CAN'T WAIT! I won't have to deal with STUPID CUSTOMERS anymore!!
I'll be making about $300 a month less but I DON'T CARE ANYMORE! I just can't wait to be out of here! I rue the customer who pisses me off on my last day!

That the people that smell like 3 day old urine insist on standing REALLY close to you?

I have a co-worker who likes to throw fits and act like an infant in the middle of the mall whenever things don't go the way this person would like. It is now to the point that I have in fact lost sales due to this person's complete and utter lack of professionalism. I am afraid to say anything to management of my company since every time anyone says anything negative we are told to stop focusing so much on the negative and start focusing on the positive. Anyone have a recommendation of what I should do short of quitting (I really love this job aside from this one person)?