Shop Talk

I am bored outa my head. At least I FINALLY managed to sell a phone... 😕

I am The number one part time sales rep in my market I have no idea how this happened to me so late in the month. 😎

I have big fat 0! And it didn't help that yesterday my store ended with -1. ☹️

So earlier in the year I had asked my managers if your PTO was going to carry over or if we needed to use it up. I was told it would carry over. I was happy with that answer as I had accrued over 150 hrs of PTO (in my area we don't have enough people to let us get PTO when we want). Then today hit and I see an announcement on our corporate home page saying that they would only carry over 40 hrs. I checked my paycheck to confirm it. I just lost over 100 hrs of PTO. To say i am flabbergasted isn't quite enough. I would have made sure I used all but 40 hrs up had I known that. Anyone else work for someone who has a similar policy?

For some reason i think it's funny as hell. Check at gizmodo or utube. wonder what carrier he uses.

I'm very emphatic today.

Two customer just came in carrying three phones they got online. They didn't do what they wanted them to do, so they wanted to exchange them. I went over some of the phone features, and we decided on which three phones they wanted. I wrote down the model numbers on the back of one of my business cards and gave it to them.

They stood and stared at it. Then one of them asked, "What are we doing?"

I said, "Those are the models you decided on."

They caught on that they couldn't swap them here, but of course that's not what customer service had just told them. I even got to play the guilt card and tell them my store is closing down because everyone buys online and then comes in to see me for free help. N...
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The last thread is getting way too long, let's start over...

Customer: "I have one of those blueberries that go in my ear, but I can't make it talk to my phone!"

That statement brought the funniest images to mind... 🤣

hows the day today

All I want to know is when people became to good to pay a deposit. I work at a kiosk and have for over 2 years and when I first came up here it seemed like everyone payed at least a 150 deposit and they where happy to. Now if it comes back with a deposit at all they act like some how their lack of credit should have approved them for 3 or 4 lines with no deposit. Its just frustrating, I have lost 4 actees today because they didn't want to pay a measly 150 deposit.

Carriers = You = Y
Customer = Me = M

Y - Charge Full Price for a New Phone(Retail Price - Phone should be UNLOCKED)

Y - Charge $50 for Activation

Y - Charge $10 to Change your plan or remove services (adding services should be free)

Y - NO Contract (since i paid full price for the phone and $50 for activation)


M - Glad to pay $300 for a phone (remember UNLOCKED)

M - Pay $50 for Activation and get a phone number.

M - If your service works for me, i stay with you.

M - If I don't like it, I give 30 day notice and go somewhere else with my phone and get service with some one else (remember i pay another $50 Activation)

Results... You will provide good customer service because there is no contract and I will not l...
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SWEEET I got a new job. I will be sitting my ass in a desk all day for the foreseeable future and will have no contact with the public! WOOOOOOOOOOOOT! I can't wait until my last day and I get to tell someone off to their face!!

I just read through a bunch of last "I want to slap customers who..." posts and they are hilarious. I work in a store and I have to admit you have the worst job. I don't know how you guys handle all the knuckleheads out there. You must have some serious patience! Thanks for all your work!

This guy was a classic moron... I'm not sure he was actually capable of dressing himself without help he was that stupid.

He wanted a battery for his phone, of course he didn't know what phone he actually HAD... so I tried the obvious questions...

Then he says he's going to get somebody who speaks English. Now dangit, I have a Spanish department, you could have just asked instead of not understanding a word I said and pretending you did.

But the other guy is actually the real idiot of the bunch... the first one wasn't so bad except that he didn't do the smart thing and ask for somebody who spoke his language right off the bat.

Couldn't even answer a straight question.

Niki "Is it a flip or open face?"

Moron "It's LC5346"
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I'm in kiosk inside of a warehouse. Because my customers are members, I know I will see them at least a couple of times a month. To some, this means I'm their friend. People come up to me and start talking and talking not realizing:

A: I'm working.
B: My job is centered around sales so if I'm talking to you, I can't talk to other people.
C: You are not my friend so no I don't want to see the the pictures you took of your cat or how your new ringtone sounds.
D:I'm not your personal "Go to person" for phone questions. Read the manual.

I know all this sounds harsh but just image if everyone you sold a phone to visit you everyday to talk about trivial things? Not so fun, right?

I have a couple of customer who I enjoy talking and som...
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The story: customer walks in and right up to fellow african american co-worker

C-hey bro, my phone wont charge.. i think its my charger.

rep-let me look at it (proceeds to get another charger to test phone).. seems to be working fine.. do you have the original charger?

C-yes (pulls out charger, i test it, works fine)

rep-this one seems to be working fine as well, where have you tried charging it?

C-at my house (getting upset now)

rep-where in your house?

C-Everywhere!

rep-(light heartedly)well it works fine here, maybe you might wanna pay your electricity bill.

C-(rolls eyes and proceeds to walk out) ok! ...(then pronouces) They think they are some funny lil N!99ers dont they .... 😳 😲 👿

My kiosk isn't a lunch counter, so how about you don't stop to chat with a friend, spread your food out all over my clean glass, and proceed to chow down for 15 minutes. I'm about to start spraying his food with Windex.

I've had this conversation at least ten times:

cust: Why is the red razr more expensive?

me: The proceeds go toward helping eliminate AIDS in Africa.

cust: *says something ignorant*

One guy last week actually got all bent out of shape about it. He was like "where? Africa? Uh, maybe if it was for AIDS in AMERICA I'd think about it! I don't THINK SO!" What an ass.

So APPARENTLY... apparently, they're training a new person in the department responsible assigning "skill levels."

A Skill Level basically determines what department you are in. Our building has a number of different departments and different levels of access inside of the software.

But Apparently... they're using ME to train the new person on how to change the "skill level" of a rep.

They've changed my skill code 8 times today, I've taken calls in departments I've barely even heard of and once... I got a call for Admin and told him he had to call Admin, transfered him... right back to myself before I realized that they had me in the Admin code.

I told my boss, please tell them not to use me as a training dummy... I'm ill... I h...
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..... people give me their zip code for their area code:

Me: "What is your area code"

Them: "32819"

👿 It frustrates me to no end!

Jordan's? They're just shoes for f's sake. It seems as if people treat them like a status symbol. And why do there have to be colors to match every possible outfit? And there are some uuugly a$$ colors. I honestly just don't get it. Maybe cause I'm not a "balla", I dunno.