Shop Talk
Props to all the call center employees...
I just read through a bunch of last "I want to slap customers who..." posts and they are hilarious. I work in a store and I have to admit you have the worst job. I don't know how you guys handle all the knuckleheads out there. You must have some serious patience! Thanks for all your work!
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yeah but at least the call center employees can slam their heads repeatedly on the desk... we have to keep a straight face and can't transfer the customer... i think it's a close draw on store v. call center.
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I can't tell you how many times I've made the uh... jerking off... reference while people are whining.
Is saying "jerking off" against the phonescoop TOS?
Is saying "jerking off" against the phonescoop TOS?
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oh man i would love to do that now!
i used to work at an ice cream store with a bunch of my friends (best job ever) when someone was ordering and being *bad things here* we would causally grab and ice cream scooper and do... that... to it while they talked... it was amusing to us, anyway!
i used to work at an ice cream store with a bunch of my friends (best job ever) when someone was ordering and being *bad things here* we would causally grab and ice cream scooper and do... that... to it while they talked... it was amusing to us, anyway!
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No. I said "jack off" once & didn't get in trouble. Believe me, people says worse things than that.
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I'd love to transfer a-holes to my coworkers. "I'm sorry sir, I'm going to have to transfer you to ____ over there. He'll be happy to resolve your issue" And then I'll just sit over here on my ass and file my nails.
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But we can't just transfer at will... we'd get fired pretty quick...
We're not allowed to transfer hardly at all around here, they call it Call Avoidance.
They also record EVERYTHING we say... every single call is recorded so we have to tread on glass shards all the time. It can be a boon because we can prove that we did not promise anything of the sort when the customer goes ballistic about wanting a free MDA but it can still be a pain.
We're not allowed to transfer hardly at all around here, they call it Call Avoidance.
They also record EVERYTHING we say... every single call is recorded so we have to tread on glass shards all the time. It can be a boon because we can prove that we did not promise anything of the sort when the customer goes ballistic about wanting a free MDA but it can still be a pain.
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I know that we have to smell the customers and can't transfer them, but until you've tried to help my mom (God love her) over the phone you don't know how bad it can be!
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oh dude... i've tried to explain 'double-click' over the phone to these old people who got a broadband aircard... man... that is not fun...
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jalanjalaning said:
oh dude... i've tried to explain 'double-click' over the phone to these old people who got a broadband aircard... man... that is not fun...
I keep trying to tell people I am NOT the IT department...
I prefer call center to store because I can roll my eyes as much as I please without penalty...I don't have to see, smell, or touch anything touched by customers...and I have my best friend the MUTE button for when I just can't take it anymore.
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ahhh yes, the blessed mute button! Allowing all the profanities you can muster without getting fired. Lovin' it!
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It is good, except when your mute button sounds like it's hanging up on them.
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No, it's funny. I muted a customer one time and he thought I hung up and he was like "WHAT? B*tch hung up on me!!"
And I unmuted, and he was pretty embarrassed. 😁
And I unmuted, and he was pretty embarrassed. 😁
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Only problem is though that unless you want Quality coming after ya or your supervisor to take you into a nice little meting, you have to be way nice on EVERY call because they could be listening. At least at astore you can be slightly b!tchy and not get into too much trouble.
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But most of the time (at least at my center) Quality will forgive you if the customer was being rude first. We've gotten away with some pretty crazy stunts around here.
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That's true, we have been able to get a little curt if they start getting rude first but as a rule we have to play sugar and spice and everything nice...
We also catch the flack for EVERYTHING that has EVER gone wrong with the service even if we had NOTHING to do with it, we're just the live person they are going to vent at because if they can't see you vis-a-vis you're not REALLY a person, you're just there to do their bidding.
We also catch the flack for EVERYTHING that has EVER gone wrong with the service even if we had NOTHING to do with it, we're just the live person they are going to vent at because if they can't see you vis-a-vis you're not REALLY a person, you're just there to do their bidding.
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hmmm tmo- who be you? i thougt i was the only one who posted on here from t-town
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