Shop Talk
I want to slap customers who...
1. Pay their bill in the store
2. Answer the question, "do you know how much
your bill is or do you want me to look it
up?" with the answer, "it's $166
something?" So do you want me to look it up
or what?
3. Customers who state opinions as if they are
fact
4. Customers who sit at the till next to mine
(where I can't see them) but continue
talking to me.
I think that is it for now. I will let you know if I think of any others.
2. Answer the question, "do you know how much
your bill is or do you want me to look it
up?" with the answer, "it's $166
something?" So do you want me to look it up
or what?
3. Customers who state opinions as if they are
fact
4. Customers who sit at the till next to mine
(where I can't see them) but continue
talking to me.
I think that is it for now. I will let you know if I think of any others.
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I when they come behind the counter and look at your computer. im like who the **** taught you manners. YOU ****
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question: if Cocoa the Gorilla has a kitten, does King Kong have a lion?
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🤨 Eww, no way thats gross and mean. Not to mention disrespectful!
I want to poo on the ashes.
I want to poo on the ashes.
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hey nothing like the sweetness of bitterness to brighten up your day and turn your night into morning....you know what i mean... 😉 😎
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I wanna slap the dude that just came in and wanted me to set up his bluetooth, and he's with a different carrier.
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Did the conversation start of like this, "I know you guys are Cingular, but can you help my with my Bluetooth?"?
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Close.
It was, "I already have the phone with T-mobile, but I can't get my Bluetooth to work!"
My Store-is-closing-in-one-week response was, "I don't know how to do that either."
It was, "I already have the phone with T-mobile, but I can't get my Bluetooth to work!"
My Store-is-closing-in-one-week response was, "I don't know how to do that either."
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yeah, bad location. We're relocating it, but we have to close this one before we build the new one.
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Good one! I always say, for $10 cash, I will. As long as you have the instructions for both your phone and your bt!
They usually leave. I have, however, made $50 in one day from it.
They usually leave. I have, however, made $50 in one day from it.
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I'm a sucker, I do it for them for free. I do it really fast, so I have no qualms about doing it.
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My store is full more than it's not, if I'm not making commission, I'm not doing it for free!
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Mine's dead too. If I was trying to build raport and get customer loyalty I'd have done it. There's a chance he might leave T-mo eventually then come to me for service.
Since the chances of him doing that in the next week and a half are about 0.2%, I'm not gonna do it.
Since the chances of him doing that in the next week and a half are about 0.2%, I'm not gonna do it.
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T-MoTucson said:
1. Pay their bill in the store
2. Answer the question, "do you know how much
your bill is or do you want me to look it
up?" with the answer, "it's $166
something?" So do you want me to look it up
or what?
3. Customers who state opinions as if they are
fact
4. Customers who sit at the till next to mine
(where I can't see them) but continue
talking to me.
I think that is it for now. I will let you know if I think of any others.
5. start the conversation with their phone number (rather than telling me what they want to do)
6. tell me they want to pay their $132 bill with two hundred dollar bills right when i open. (no change...) and then yell an...
(continues)
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I think the most important one you're missing and that should be number one is this: Live.
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monkeyracer said:...T-MoTucson said:
1. Pay their bill in the store
2. Answer the question, "do you know how much
your bill is or do you want me to look it
up?" with the answer, "it's $166
something?" So do you want me to look it up
or what?
3. Customers who state opinions as if they are
fact
4. Customers who sit at the till next to mine
(where I can't see them) but continue
talking to me.
I think that is it for now. I will let you know if I think of any others.
5. start the conversation with their phone number (rather than telling me what they want to do)
6. tell me they want to pay their $132 bill with two hundred dollar bills right when i
(continues)
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Insist on speaking to my male coworkers instead of me, because apparently boobies lower my IQ. 🙄
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People always call our store and go through all the menu options to get through to us only to ask what the number is for the store across town. Does anybody in this town know how to use GOOGLE for God's sake?!?!
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Tis sad that God gives us a brain, yet only 10% of it is used, if that!
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People always ask to borrow our phonebook. At least once a day. I mean, it's no big deal and I usually don't mind except half the people just come up and demand it. I guess their crazy clown logic tells them that because we are a phone company we are obligated to provide them with our phonebook at their command?
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(I work in warranty service)
Me: Okay, now take the battery off your phone.
Cust: K. Done.
Me: Okay, now look on the back of your phone. There's going to be a 15 digit number starting with I-M-E-I. Read that number off to me when you find it.
Cust: I can't find it.
Me: Are you looking on the back of the phone?
Cust: No, the battery. Oh. Did you want the battery out?
Me: Yes. Battery out.
Cust: K. I'm looking on the back of the phone. What number did you need?
Me: It starts with I-M-E-I.
Cust: Well, I found a number that starts with SJU, is that it?
Me: No. It will say... I. M. E. I. It'll either start with 3-5 or 0-1.
Cust: Oh ok. 57QRG9FRT..
Me: *bangs head on desk*
Me: Okay, now take the battery off your phone.
Cust: K. Done.
Me: Okay, now look on the back of your phone. There's going to be a 15 digit number starting with I-M-E-I. Read that number off to me when you find it.
Cust: I can't find it.
Me: Are you looking on the back of the phone?
Cust: No, the battery. Oh. Did you want the battery out?
Me: Yes. Battery out.
Cust: K. I'm looking on the back of the phone. What number did you need?
Me: It starts with I-M-E-I.
Cust: Well, I found a number that starts with SJU, is that it?
Me: No. It will say... I. M. E. I. It'll either start with 3-5 or 0-1.
Cust: Oh ok. 57QRG9FRT..
Me: *bangs head on desk*
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Someone feels my pain. It sucks that they read you every number BUT the IMEI!
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And it's not like you don't dumb it down, and make it as simple as possible. They just REALLY don't listen. 😢
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Yep. "It's on the battery, right?" (Even though you mentioned the phone 3 times!!)
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Or, my other personal favorite.
Me: Okay, your IMEI isn't bringing up a make/model. Do you know what kind of phone it is?
Cust: Yeah. It's a Cingular LG VGA.
Me: Okay, your IMEI isn't bringing up a make/model. Do you know what kind of phone it is?
Cust: Yeah. It's a Cingular LG VGA.
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Or that start the call with: "I just went to the local Cingular branch.....". Are we a bank?!
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And yes, you MUST take the battery out! (It's sad that you gotta say it minimum 3 times, then they're like "Oh! IME, right?")
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"Do you see a small circle sticker on the back of the phone?"
Cust: Oh, you mean the SIM card?
Cust: Oh, you mean the SIM card?
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And I've gotten very specific, too.
"There's going to be a small, circle sticker on the back of the phone about the where the battery is supposed to sit. It will either be white, pink, or red. Completely blank, nothing written on it. Do you see that?"
....
......
.........
Cust: Well I see a sticker that had that I-M-E number we got... is that it?
"There's going to be a small, circle sticker on the back of the phone about the where the battery is supposed to sit. It will either be white, pink, or red. Completely blank, nothing written on it. Do you see that?"
....
......
.........
Cust: Well I see a sticker that had that I-M-E number we got... is that it?
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Then & only then do they actually see the "I-M-E". Not to mention that people blow up at us when THEY damage their phones.
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Or when they say talking on the phone in the rain couldn't POSSIBLY damage their phone.
Take your computer in the rain, and take it back in the house and see how well it works.
Take your computer in the rain, and take it back in the house and see how well it works.
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I hate when I get transfers from other departments and the first thing out of the rep's mouth is "I am so sorry to do this to you..."
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I hate when Customer Care won't let ya get a word out & dumps the caller on me w/o explaining the FULL story; then the caller is like "Oh F---! Do I have to explain this to 'You People" again?!" 😡 👿
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I just had a guy call in. All I said was thanks for calling cingular-att-blah blah, can i have the number you're calling about.
OH DON'T PLAY GAMES WITH ME MA'AM, I KNOW YOUR KIND. I ENTERED THE NUMBER IN. I WANT A SUPERVISOR. NOT THE ESCALTIONS DESK. A SUP-ER-VI-SOR. DON'T ASK ME WHAT THE PROBLEM IS, I'M NOT TELLING YOU. GIVE ME A SUPERVISOR.
... Uh. K. Is it ok if you hold for 2-3 while I get you one?
I WANT A SUPERVISOR, NOT THE ESCALATIONS DESK. THEY WON'T BE ABLE TO HELP ME.
....... Yes. A Supervisor. Can you hold?
FINE.
Turns out- the problem was he wanted a diff make/model phone.
He just wouldn't give the rep his phone number so they could look in the notes and see that.
OH DON'T PLAY GAMES WITH ME MA'AM, I KNOW YOUR KIND. I ENTERED THE NUMBER IN. I WANT A SUPERVISOR. NOT THE ESCALTIONS DESK. A SUP-ER-VI-SOR. DON'T ASK ME WHAT THE PROBLEM IS, I'M NOT TELLING YOU. GIVE ME A SUPERVISOR.
... Uh. K. Is it ok if you hold for 2-3 while I get you one?
I WANT A SUPERVISOR, NOT THE ESCALATIONS DESK. THEY WON'T BE ABLE TO HELP ME.
....... Yes. A Supervisor. Can you hold?
FINE.
Turns out- the problem was he wanted a diff make/model phone.
He just wouldn't give the rep his phone number so they could look in the notes and see that.
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Or:
Me: May I have you city, state and zip code please?
Them: Tuscaloosa, Alabama; What else you need need?
(As if it's not obvious what I need. What the hell else comes after the State in the address
?!)
Me: May I have you city, state and zip code please?
Them: Tuscaloosa, Alabama; What else you need need?
(As if it's not obvious what I need. What the hell else comes after the State in the address
?!)
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No SH!T huh?! lol. How about this. I used to work as a CS rep in a call center for verizon. (Now I work as an indirect for T Mobile 🙂). Anyway, this guy called one day trying to get his phone activated. Here is the convo:
Him: I need to activate my phone. It doesn't work.
Me: Ok, no problem. Let me just have you take off the battery case and take the battery out. Then I will need the MEID dec or hex number.
Him: Ok. Hold on. (pause) Ok the battery is out, but I don't see the number. Is it the FCC id?
Me: No, it will say DEC or HEX. One will have #'s and letters, the other one will start with 03 or 05.
Him: Ok.... I don't see it.
Me: There should be a sticker on the back and under the 1st barcode should be the number.
Him: I don't s...
(continues)
Him: I need to activate my phone. It doesn't work.
Me: Ok, no problem. Let me just have you take off the battery case and take the battery out. Then I will need the MEID dec or hex number.
Him: Ok. Hold on. (pause) Ok the battery is out, but I don't see the number. Is it the FCC id?
Me: No, it will say DEC or HEX. One will have #'s and letters, the other one will start with 03 or 05.
Him: Ok.... I don't see it.
Me: There should be a sticker on the back and under the 1st barcode should be the number.
Him: I don't s...
(continues)
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customers who as me "Where are your phone's at?"
they are all around the store look...
they are all around the store look...
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I f'ing hate it when someone sneaks up behind me and just stands there without saying anything. Then when I don't acknowledge them (because I don't know they are there!), they yell, "HEY!" or "EXCUUUUUSE ME!" and I almost fall off my stool. I hate being startled.
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When people do that to me, I just slowly turn around and stare at them until they realize they need to approach me in a polite manner to get any help. I especially love when they do this from the far corner of the kiosk. I won't say anything until they come to the side of the kiosk where I'm standing or sitting.
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.. are dumb!
Me: "I see that your screen is blank"
Them: "No, it's all white"
WTF?!
Me: "I see that your screen is blank"
Them: "No, it's all white"
WTF?!
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