Shop Talk

Yeah Strawberry Chocolate! I mean, Pepto Bismol! Anyone else think it looks like Pepto?

😡

In a chat:

Customer: I'm trying to upgrade my phone and it says that I have to call customer service. What should I do?
Me: .....

Two customers walk in with brand new motorola Q's. Probably a problem working the software, no biggie, maybe a technical question or a defective device right? Wrong.

"How do I get my voice mail? everytime I call the voicemail number I just hear my voicemail"

These phones were upgrades mind you. These are not customers new to the Verizon setup. Next lady in the group.

"Why does it say *86 for the voicemail number?"

She knows her password thankfully, but just doesn't know that *86 is the number to call voicemail.

This would be all fine and dandy on a regular day with regular phones... but these were Q's, Q's that I didn't sell, and I didn't get commision for. They don't even know how to work voicemail and they're using a Q...
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If you have customer service on the phone and they are answering your question for you, there is no need for you to come in, ask me to look up your number, and then have me verify everything the customer service rep is telling you. I bet the CSR was really getting tired of him going, "Hold on a sec. Okay this lady says _____, is that right?" every two minutes. Jesus H.

I just had some punk kid come in here to try to do an ESN change. It went like this:

M-me
PK-punk kid

M: What's your phone number?
PK: 555-555-555.
M: (account populates) Is this your mom's account?
PK: No, that's me (the name was Natalie. I've yet to see a male named Natalie).
M: What's your full social security number?
PK: I can give you the last four.
M: I need all of it in order to process an ESN change.
PK: I only know the last four.
M: (I thought it was your account, punk ass) I need the full thing.
PK: Hold on, let me call my mom.

He brings back the social, so I type it in and proceed with the change. I go to turn on the phone, and as it's powering on it displays MetroPCS.

M: This isn't going to work, this is a M...
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I swear if I see one more person holding a cingular bag/box walk into my store I'm going to scream. I wish all sales were final I hate our 30 day buyers remorse. I have lost $70 coming to work today woo hoo!

Now to make it worse I can't afford to discount anything especially on upgrades so all I have heard is,

Me-So you want to get this package today?
Customer-Umm..I'll have to think about it.
Me-Oh ok, I understand. Are you just concerned about which phone to get?
Customer-Yeah I think I want that one but I need to think about it.
Me--Well, we have a thirty day buyers remorse you can change your mind on the phone.
Customer-Oh really? Can I put the cost of the phone on my bill?
Me-No
Customer-I'll have to think about it.
Me-So ...
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Wouldnt it be nice that after you have worked for a company for a while (years), that you might get a raise or some kind of way of showing they like they help you are giving with their business? Well I guess "big orange, now the new att&t" thinks , NOT, now we have to "comply" to scheduled breaks or loose any bonus compensation, thats great if all phone calls were a predetermined length. Oh well at least i get to "dress down", well after i pay for it weekly. Have a nice day

you might have noticed a trend in my posts... hatred for my terrible manager who makes my work life terrible by leaving the hard things (dealing with customers he screwed) and makes schedules that don't match the ones we gave him... basically he's the worst manager ever. So tonight he texts me and says he's having an emergency and can i come in and close... but i had class until 7:45... so i agreed to come in because i understand having emergencies and i try to be a nice person (what comes around goes around)... when i get to work my friend who works at the store next to me says that he's been gone for an hour and his "emergency" is that his band got a gig at a bar for tonight... i try to take everything he does with a grain of salt, but h...
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It has nothing to do with location or skin color, gender, age or ethnic background, I honestly don't give a crap about that stuff...

It's accents.

Mary Mother of God but there are accents that piss me off. I pre-judge based on accents... I never used to before working here but this place does it.

But if you say something like "I keep my stuff tight, yo. I want my peeps to see my phone and say that's a tight phone." My mental response is. "Yes, and you're an idiot." Because I experience only the accent and language, it's all verbal and every person I've spoken to who uses that sort of slang, what I see as inner-city-I-want-to-be-cool language, the person using it has been just about a dumb as dirt... as dumb as the people who can...
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For a personal attack??? 🙄 The email I got didn't even mention what I said that could be construed as an attack 🙄

Either way, it's funny and sad at the same time.

I guess it's easier to be a chicken and tattle then to respond with something decent.

Like I said, hopefully there's a big brother program around your way. Get those kids some guidance...

I just had someone look at the KRZR (which happened to be in our case sitting litterally two inches away from a V3 on one side and a V3i on the other side) and ask me if it was the same size as the RAZR. I said no and handed the phones to him. He held them next to each other and then replied with "A little bit, huh?"

I'm not even sure what that meant in context.

Why do people keep taking offense when I tell them I don't care about the Super Bowl? Almost every customer I've had has asked me what team I'm rooting for, and I've been polite about it, but I really don't give a crap. Now the Puppy Bowl, that I will watch when I get home!

CHICAGO WILL WIN THE SUPERBOWL.

Who has to work today with a hangover from partying to much last night?

I do! 🤭 I have already dealt with a couple of knuckleheads.

What are the chances in one day, with in 5 minutes of eachother, I would have two customers walk in with an Audiovox MVX-4400 (old a$$ phone) and the same price plan that has been retired for 9 years? It happened, and I had to chuckle to myself! Both came in and wanted to buy new batteries. Not going to happen.

One says I got a letter a while ago saying I could get a new phone for free (E-911) I would like to do that now. Sir you got that letter in April of last year followed by several reminders until that offer finally expired in November. I didnt want to mess with it then he says. I love old people! 🤣

I know b*tching about customers can be oh so much fun, but this lady actually deserves a truly, genuine, thank you. Keep in mind, the customer was my first "real" cust. of the day since our network had been down from the moment we opened till about 3 in the afternoon.

M = me
C = nice lady cust.

C *walks to the kiosk and starts looking around*
M: Hey, how are you doing?
C: I'm good, but I really need to change my phone
M: Sounds good to me, what kind of phone do you have right now?
C: A KRZR, I just got it (really, we got them like a month ago!)
M: Is something wrong with it?
C: No, but I'm bored with it, I want a blackberry
M: Ok! *shows her the BBs*
C: I'll take this one
M: Very good choice

I mean, what are the odds of ...
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When a customer calls to order an accessory for their phone we really do need to know what model phone they have so we can make sure we match the correct accessory for that phone... that makes sense right?

It's amazing how many people don't know what phone they have (even if they have a RAZR they don't know, those are the most pathetic.) and as a result I've gotten very good at playing 20 questions to determine what phone they have.

Things like...

What company makes it (this one can be tricky because you can get "T-Mobile" as the response.)

Is it a flip phone, like it opens and closes like a clam shell?

Does it have a camera?

What Color is it?

Does it have a little antenna sticking off the top?

Is it Bluetooth ("What'...
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Hates it when a custie (well not really) just stands in the doorway of your store and tries to peep the whole inventory..... Im not gonna bite people.

It's sure hard to get something deleted when you play by the rules. Quite being whinny dorks, either get a real life outside of phonescoop where you can use dirty words and insults, or accept getting ratted out when you do stupid stuff. The only real reason Eric or Rich would delete something is if it could offend their viewers, who are you trying to hurt anyway? The people who created this website?

Seriously, if there's something offensive on here, they've got to delete it so they get viewers. Stop crying about it!

Ray you've got my vote of confidence even if you are ratting people out. You've made clever remarks where they needed to be made, and did them respectfully, as well as added intelligence to posts that needed them.

Hey guys new here, just wondering how other carriers pay out. I work at a t-mobile retail and get hourly and commision. But thinking about exploring other carriers. If anyone can help that would be great.