Shop Talk

Have i mentioned i hate Friday nights at the mall?

PK: punk kid (i stole that from someone, i can't remember who)
me: me

PK: how much is the red krzr without a contract?
me: we don't sell them that way here, if you go to...
PK: why not? who told you that?
me: me company only sells phones with new contracts or upgrades.
PK: that's not true.
me: VERIZON can sell you a phone at retail value, but my company (points to agent sign) simply doesn't sell them that way.
PK: yes you can.
me: I assure you, i can't.
PK: what's the cheapest phone you got?
me: with a 2 year contract, free.
PK: what about without the contract?
me: we don't sell them like that, only with new contracts or upgrades.
PK: but how much is it?
me: Free, with a...
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It's been a long 3 years since I've discovered Phonescoop, and it was great reading others' stories as well as sharing my own.

I'm glad to say though that I quit my job a few days ago, and no longer have to deal with all the BS (both customers and my call center management).

I'm now working a warehouse job, night shift, better pay, and less stress!

Gonna go back to school full time this summer. A big fat income check and wifey are gonna cover the bills and I'm gonna study hard and try to finally graduate (50 hours to go).

Thanks all for getting me through 3 long years of customer service. =)

but as the oldest of five kids who all turned out pretty well and as the witness to every kind of parenting imaginable (in the mall and at our kiosk), I feel I am qualified to pass judgment. The following scenarios earn you the title of $hitty parent and really, REALLY make me not want your business:

1. Getting in the face of a crying toddler and yelling, "WAAAAAH! WAAAAAAH!" in an attempt to quiet the child...I think? I'm not sure what the logic is there, but it makes me want to call CPS.

2. Allowing your teenager to scream and curse at you for not giving them what they want, then looking at me with a shrug, like, "oh, teenagers, aren't they a handful?" I would have been slapped into next week if I even thought of yelling at my paren...
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I despise it when customers come in and play the information game with you.

M- Welcome to XXXXX, how can i help you today!
C- Hi.*begins to wander around store
M- Was there something i can help you with?
C- Maybe.
M- Ok, whats going on?
C- Well i have a couple questions....
C- .....
C- .....
M- Ok, whatcha got?(still smiling)
C- Well, i got some problems with my phones...
C- ....
C- ....
M- OK
C- *slowly pulls out phone.
C- How do I make it ......

Of course this goes on for over half an hour. If you have a question walk up to the damn counter and ask it! Don't make me play twohundred frigin questions just to find out you don't know how to save a contact. 👿

ANANTHANARAYANAN 😲

For corporate VZW reps...do you submit credit checks through COOS or how is the credit determined?

I had a customer who got 3 lines at a corp store with no deposit. He came here to my indirect and COOS says he has derog credit and requires $125.00. He's paid his bills on time for 6 months, which isn't really enough to establish credibility, but he never needed a deposit in the first place. COOS told me that corp doesn't follow the same rules and corp reps can eliminate some deposits.

I'm just confused on how the rules could be so different. Is there any truth to this or is the COOS rep just lying to me because they don't have a good answer?

I work for sprint "together with nextel", and just took a call on account: Verizon Wireless.

they use our data plans lol


🤣

A brief summation of a call I just suffered through.

C: I want to cancel my order that I placed yesterday.
N: I'm sorry, once an order has been placed there is not way to cancel it.
C: I'm leaving the country on Tuesday.
N: Well if nobody is there to sign for it when it arrives UPS will bring it back.
C: Why can't you just cancel it?
N: Well, I'm actually showing that it's already shipped out.
C: What does that mean?
N: Well... *dumbfounded* It means the package has already been put on a UPS truck and it's on it's way.
.
.
.

does anyone know about any new smartphones for verizon comming in 2007. i have the treo 650. it is dying. i don't want to rush out and by another 650. any ideas. i'm stuck with verizon for another year.

This is how it works and this is pretty lame.

I'm not an telesales (phone sales) Agent any more, haven't been for a long time... I do Accessories and am infinitely happier at it than I ever was in telesales.

However, the ...people... who think they are in charge have, over the last two months and in their infinite (not) wisdom, taken to putting the accessories people in as backup telesales agents because they treat the telesales agents like suck rubbish that they can't convince them to stay around and keep the numbers up... so I spent FAR too much time taking phone sales calls last month...

Apparently I haven't lost my ability in the phone sales department either (I was always pretty good at it, I just hated it) because I made the s...
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I know this has been probably talked about alot but I was just wondering if anyone has heard any new updated info? Handset release dates, name changes on phone display, etc. Usually I find out on here before anyone at work tells us. Let me know. Thanks. 😁

This is not "Lets Make a Deal" people! The prices posted above the accessory are the price that I sell them for. I dont go to McDonalds and ask if thats the best price they can do on a cheese burger!

My favorite..."but I am a USC customer!" The price posted is not for non USC customers its for everyone. 🤣

Jesus Mary and Joseph but these people are idiots today.

"I uhhh need uhh umb uhh the uh number uhh for umb uhhh the people uhhh who uhhh make umb the umb uhhh Dash." If you're really that thick, sit down and plan and practice what you're going to say before calling people. Make a script and practice your lines with a friend or something before you pick up the phone because you sound like a #(*@^%&^ retard when you say Uhhh and Umb every other (or more than) word.

And I wish our customer care agents would figure out that Accessories can not, under any 'special' (I've had service with you since the mesozoic era and I'm really a fairy princess in disguise) conditions change the prices on an accessory. Nor can we waive shipping, give d...
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Are advertisements against T&C's? I don't mean like posting for positions or asking for help. I mean like trying to sell something in a forum to avoid paying ad fees. This is getting ridiculous!

me: thank you for calling blah blah my name is blah, how can i blah

c: i was just on the phone with a rep and we got disconnected he was helping me program my phone he said press some numbers and then end i dont know what happened!

me: 😳

*mute*
🤣 🤣 🤣

I hate it when people walk up are say "convince me to switch to _____"... Yes, I realize it is my job to do this, but when they proposition it this way it's awkward to do any kind of sales pitch. They're basically asking for your 'sales pitch' and then everything sounds artificial and they say "You just say that because you work here." 🙄

well mine at least... i dont kno what it is about me but this guy just told me his whole life story and tried one of those "when i was your age" lines like i need a life Coach. i dont remember the whole story just the basic transitions.

"i lived all over and some of these states have very poor coverage...................i met my wife in the back of.....................and thats when i noticed my car had been stolen..............its so beautiful in hawaii during ............i used to sell vacuum cleaners when i was your age..........blah..............blah blah......blah blah blah. blah................"

all i did was nod in agreement with a face very simular to 😳

Customers banter with you looking for ways to get around the outright cost or two year agreements. I always get the "what if I add a new line?" Of course this never works. Sorry their is no trick loophole. Is this common in other areas?

That's right phonescoopers, mama's got a sweet new office job and these are her last two weeks in the wireless business! 😁 😁 😁

I'm now an assistant manager. 👀