Shop Talk

TW (TurboWhore)
Me (Me)

TW: I want to return this phone (M610)
ME: OK, what was wrong with it
TW: Everything, its awful, I hate it.
ME: Really.. its one of the better selling high end phones we have, whats wrong?
TW: Everything, I hate it, it sucks, its terrible
ME: Huh.. I was probably going to buy that phone myself, I love it, its a great phone, anything specific?? (all the while, ringing up her return, so its not like I wasnt being helpful)
TW: Everything, its the worst phone Ive ever used
-------

Process the return...

ME: OK, Ill need the credit card you paid with originally
TW: Well I dont have it
ME: Well then Im not able to return it
TW: Well hell, only 20 dollars of it was bought on credit, the rest was cash
ME: ...
(continues)

Over the phone.

He wanted to pay for a battery over the phone with cash.

There's nothing else I can say.

I know that it is common knowledge that all of humanity is on a downward spiral and shows no signs of ever recovering, but nonetheless, I have to vent here...

ME: Hello! Welcome to XXXX what can I help with today?
C: you take bill payments here?
Me: Yes. There is a small $3 fee.
C: Say that again?
Me: It is $3 for you to pay here but we can take your bill payment.

(deer in the headlights)

C: And why is that?
ME: Because we are indirect and in order for us to make payments at our location, we get charged to have this ability, so we have to charge the customer.
C: $3!? That is freaking ridiculous. I am going to the other store that doesn't charge.

(in my head, wishing I could say this out loud and praying that I don't by ac...
(continues)

I don't know if it's just today or this job in general but the only term I can think of to describe what's going on is disaffection... or maybe loosing that sheen of naivety toward things here, well what little had remained.

I try to say that most of my co-workers are decent people just trying to make it through life and doing a menial, lousy, thankless job to make ends meet and support themselves and their kids, at least keeping them from being a burden on the rest of society if not contributing to it.

I want to say that the managers have a level of integrity at least, to try and be honest toward our customers and make sure that while our agents are making sales they are doing it with integrity and not pushing things that the customer...
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I need a phone!....Here are my list of preferences.

I need evdo or edge2 for packet data.

Frame support for web browser.

Can play mp3, mpeg4, wav, AAC. +

Can download attachments.

I prefer cdma because Evdo is a bit faster
than edge. but i heard hsdpa enabled phones or nice 2.

I have noticed that Gsm phones are a lot "c00ler" than Cdma phones (could this be a conspiracy 👀 )

Suggestions?

I have a customer with a RIZR. It's a large business account so I want to keep him happy.

To make a long story short, his MMS is not working. I have tried using the settings for the KRZR via device tutorials but it is not working.

Do you know or have the settings for the RIZR's MMS settings?

When a customer comes on the line by saying...

"Doofus, 666-666-6666."

I asked for you name. My greeting is "Thank you for calling BigPink, my name is Niki, may I have your name please?"

I don't have account access. None, at all, and I wish to god people would stop just spewing their number at me.

C: I want a new phone.
M: (gets phone # and other pertinent info) Mr. Customer, this line will be eligible to upgrade on (insert date 3-4 months out). You can get a new phone then.
C: So I can't get one now?
M: 🙄 No, sir, you may not. Your upgrade date is (date), and that is when you can purchase a new phone.
C: Why can't I get it right now?
M: 👿

A guy comes into my store, and wants to upgrade his phone.

Guy: I've had my phone for a little while. I just want to know if I'm eligible to get a new phone yet.
Me: Ok, I can look that up for you. What's your phone number?
Guy: xxx-xxx-xxxx
Me: Hmm, that's strange. It's pulling up your information, but it doesn't list an upgrade date. Let's see what's going on.

I call in and get informed that he hasn't paid on his account for 7 months.

Me: Well, apparently your account has not been paid for 7 months and was sent to collections.
Guy: Yeah, I didn't pay for it because I was in jail for 6 months. Can I get a new phone?
Me: After you pay $xxx through collections, you can reapply for a new account.
Guy: Can I keep the s...
(continues)

When people call cell phones "cordless phones".

What grinds yours?

c: hi i just started service with you a couple of weeks ago and i keep getting calls that aren't for me... is it possible that it used to be someone else's number?
me: oh yeah, that's very possible (*no, every phone number is new and has never been used before*)
c: what can you do to stop them from calling?
me: do you answer the calls?
c: no.
me: you could answer and tell them they've got the wrong number...
c: i don't want to answer numbers i don't know...
me: i understand, i don't either, but if you tell them they have the wrong number they probably won't call again... or you could make a voice mail message with your name so they know they've gotten the wrong number.
c: but i don't like to have my name on my voice mail...
me: (*o...
(continues)

Hi all! I'm new here, but I must say thanks for many hours of amusement. Just when I thought I had the stupidest customers, somebody has got me beat. 🙂

So I've been dying to share my own weird and wacky phone experiences and I thought I'd start with these. Here are the strange things I have seen phones covered in:

1. Tar. Customer either dropped the phone in the bucket of tar, or it took a tumble onto a freshly paved road. Needless to say, very very sticky.

2. Motor oil. Dropped INTO the pail of motor oil.

3. Gasoline. You could smell it from a mile away.

4. My personal favorite-- Jam. Here is the conversation that followed me pointing out that the phone had jam in all the nooks and crannies:

ME: Ma'am, I'...
(continues)

So how many other stores get people stopping by to ask questions and directions. Does this happen with any other kind of business or just cell phone stores?

how does everyone like the new feature revenue structure for Cingular?

i just got a visit from an LG rep who showed me the LG 9400 for VZW... beautiful! it's the first vzw phone i would consider drooling over for a long time... the screen is nice and big and it feels really good in your hand with the screen up or down... good finish... doesn't look like it would scratch/finger print as much as all the other new phones recently... i know those are all aesthetic qualities, but that's pretty much all you get from a dummy... she said it would be out early/mid march... but we know how that goes...

Allright, I work at a cell phone kiosk. When I first started out the manager of the location was a great guy, and the best manager I've ever had. He got all his work done. Was leniant and helped out the employees. Knew what he was doing, and was an amazing sells person without being sleazy or using cheap tricks like slamming. Well, he was promoted in the company and moved to a different state. Our DM decided instead of promoting someone within the company, to hire someone who had no previous sales experience, no manager experience, no cell phone knowledge, no common sense, and no sales abilities. He doesn't do any of his manager work, instead the person at our kiosk who should have been promoted does everything. He's tried teaching our new m...
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C: I have a Blackberry I had from another carrier. Can I use that for (our prepaid service)?
M: 😳 Excuse me?
C: Can I use my Blackberry for (prepaid service)?
M: 🙄 No, sir, you may not.
C: But they told me I could.
M: 🙄 Sir, you were misinformed and I do apologize for that. But a Blackberry may not be used for prepaid service.
(this goes back and forth for a few)
C: So I can't use the Blackberry for prepaid? You're sure? This says I can use any phone.
M: 👿 That is correct sir, Phone, not PDA.
C: What's a PDA?
M: 🙄

Mind you, it is snowing and icy out, half the office is not in, and it was a whole twenty minutes after I clocked in. I may walk out today...

since we are all so much alike we should put together a night out in diifrent cities for us to get together and share stories and how we can all do better at what we do to make more money. It could help when we are in a jam with a customer to know people in other stores like if you run out of a particular phone or accessory and we can help each other out. I have two people that i do business with that are with-in 30 minutes of my store that we help out on diffrent things. If i or the others get good deals on things we tell on another. We arent close enough to each other that we would hurt the others business and most people like to stick with the store they have been doing business with as long as you treat them right. what do you all thing ...
(continues)

😳
ok so this old lady has come into the store like 4 times asking the same freakin questions!
even though i have already gone over the basics with her she just can't seem to get it!
c: how do i access my voice mail?

m: press the one key down and it should take you to your voice mail box.

c: ok well how do i delete these messages

m: if you listen to the ladies voice in the background she said press 7 to delete and 9 to save.

c: so i press 7 to what?

m: 😳 . (omg) press 7 to delete
--ok so we get pass the voice mall--
c: why does my phone keep turning off?

m: mam your phone is still on. the screen goes black to save the phones power. its a screen saver.

c: no its off.

m: no mam its on see..(i press a key)

c:...
(continues)

😳 😳
ok earlier i had an older couple come in. the asked me to take a look at their phone because it wasn't working properly. aside from it being a nokia 6010... i took the phone apart and a s**t load of dirt and hair fell out. it was so disgusting. it looked like it had been in a kitty litter box. no amount of soap could take away how disgusted i was.i know that they could see the look of disgust on my face.why do people do that??!! yuck! duh your phone dosn't work!