Shop Talk

I hate snowbirds. I live in snowbird city it seems like. I am an agent and can only sell one states numbers. I have 950 million people a day come in and ask to do something on there account and they live on the complete opposite side of the U.S.

Frustrating. Go home. I don't go to your state and try changing phones or anything. Plus they jam up the freeways.

I just helped Father Time himself choose a new phone...or should I say "tried to help", he'd rather have his son pick one out. Dude was 87 so I'm guessing his son is no spring chicken either, but maybe he's technologically inclined. Anyway, we were chatting and he was pretty pleasant other than talking incredibly slow. Then he pulls this one out on me: "What happens if I die?" Oh boy...well you can't really laugh it off, because he could be serious (you never can tell with old people), but if I give him the correct answer, he might get offended. Luckily his wife swatted him and said, "What are you asking this poor girl?" and they left...but wow.

Oh, and his phone is a Qualcomm 2760DB. I had to google it because although I've seen some re...
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are the ones who have little kids in their pants who have sh!t their pants. Wow it smells like roses.

i think there should come up with a 5 button phone

Power/end call.

call, when you hit call it has everyones names auto pop up

voicemail with auto setup no password

volume when you hit this button it will say loud or vibrate the only options. there will be one ringtone. Nails on Chalk board. so they can here it.

new number button that guides them through putting numbers in the phone. or a second option that says hand phone to a kid and have them put number in it.

then it should have 4 tweeters and 2 subs with a 1000 watt amp so there is no way that they can complain about the volume level. We will use a diesel battery for the phone so that talk time will last the life of the phone. you don't even want to know the standby ...
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It never fails to blow my mind the way people act about their money... it's just stupid...

If they have to pay, up front, for something, say a car charger, well never mind then, they'll go buy it in the store (Waste the gas driving there and probably end up paying more or find that they don't carry a charger for your phone that was made in 1492.) or will just not buy one because they want it billed to their account.

Now we CAN bill to accounts, as long as they've had service with us for more than 60 days with no suspensions. If you've had your account suspended recently (or especially if it's currently in suspended status, even if you are planning on paying it on Monday...) we're going to have to ask you pay with a credit or debit car...
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sooo.. i had done an upgrade this morning and couldnt do a phone book transfer because the old phone was gross and corroded. he accepts my attempt, thanks me, and leaves the store.

a few hours later, he comes back and asks if i would try again because he couldnt stand going back and forth between the two phones. so my co-worker and i try again and still, it wouldnt work. the customer asks for the phone back and i give it to him. he looks at the bottom of his phone and then spits out a huge wad of saliva onto his phone. he then proceeds to lift up his shirt exposing his dangling rhinestone bellytbutton ring 😳 and his huge white beer belly. then finishes wiping off his spit and tries to hand the phone back. my co-worker and ...
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It's nice to see that one of the agents (we call everybody in a call center an 'agent') that I helped train almost two years ago is still with us. I remember how much they struggled (Like to the point of tears) at first and almost quit. I'm glad they stuck around, well I guess I am...

I found out over the weekend our store had adult film star Brooke Haven. She was a featured dancer at our towns gentlemens club. 😎

Anyone else have them come in your stores?

This is directed to any t-mobile reps/sales/cs/cc.

I am in desperate need of a t-mobile loaner phone. Someone very close to me lost their phone and it is imperative that they have a phone. In about 2-3 months they can re-up but for now I need to get them into something. (anything that is capable, doesn't need to be anything fancy)

I'm in the long island, ny area and if any of you have anything please let me know.

Now my question, how does t-mobile deal with ESN changes (i guess it would be a sim/imei change but im a verizon guy)? The original phone is lost so im guessing it would need to be phoned in somehow and the sim would have to be activate to that line?

thanks for whatever help you guys can give me

1st of all....he is 46+ years old.....and right now he is ranting on about how he has all this experience( duh i would too if i was that old) on how to "improve" the stores number. keep in mind that he has no idea of the day to day traffic that comes thru here and we are milkin the hell out of what we get thru our doors already.....i think im going to steal his citri-cal and centrum.....that will slow his roll 😉

c: i having some problems hearing out of my phone.

m: well mam have you tried to turn the volume up on the phone.

c: well no, its on 5 is that loud enough?

m: well if you can't hear you should turn the volume up.

c: how should i hold the phone?

m: up to the up to your head. untill you are able to hear better.


wow what an idiot. common sense people

I am so sick of people walking up and saying something like "How far does your service reach?"

What answer are they even expecting? It's ridiculous.

I almost forgot how to spell that, thanks Luda. Anyway, this crazy old bat just reamed me because she was charged a late fee..."BUT I ONLY PAID IT A DAY LATE!" Uh, yes, it was due on the 19th of last month, you failed to pay it by the 19th (doesn't matter if it's a day or a week late, same fee applies!) therefore you get charged a late fee. Then while I was explaining all of the charges on her bill, she told me that she was under the impression that taxes were included in the price of her plan. Whaaaat??? I explained that they were not, and guess what she kept repeating like a parrot? See subject line. Taxes on cell phone service may very well be, but repeating yourself and pointing your witchy claw at me for emphasis won't change anything. ...
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I hate getting those calls. People all the time CLAIMING they never enrolled in these services (isn't that how it always is). I also hate it when it's new phone #. I had this 70 year old lady that was getting these messages and I had to walk her through unsubscribing from their services. You would think that when a # is disconnected for at least 30 days (then re-assigned to a new customer) the premium sms companies would stop sending messages!?!?! I gave her credit for all the charges on her bills. I wish these companys would just become illegal already, even though they wont.

Most of the time I don't issue any type of credit, I tell them they're valid. I had this father that had nearly 200 dollars worth of charges on his 2 lines (one hi...
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Why!? Am I the only one (I know I am not, but humor me) that has at least 1 or 2 customers per day that need help retrieving voice mail and as you walk them through the process, they either stand staring at their phone as if the message is going to appear on the screen, or they hand the phone to you so that you can listen to cousin billy bob telling you about his cousin's girlfriend's new pet pig's brother's nephew and all of this other nonsense that you could really give a crap about? Why oh why do they think voice mail is so complicated?

I work in a web chat Sales/Customer Care thing for Verizon (actually, it's for another company that works for Verizon, but you know how that goes.) Got this chat today. Speaks for itself.

[03:28:52 PM] Justin: Hello. Thank you for visiting our chat service. How may I help you today?
[03:29:31 PM] Visitor: justin thats my exboyfreinds name he had the biggest d!ck um can you help me find a phone?
[03:30:20 PM] Justin: I would appreciate it if you did not use that language. If you continue to do so, this chat will need to be terminated.
[03:30:54 PM] Justin: What features are you looking for in a phone?
[03:31:05 PM] Visitor: ok sorry but he relly did i think all justins do um i kinda like the lg env
[03:32:26 PM] Justin: That is...
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today is just full of weirdos.

two ladies came in and tried to upgrade one of their phones(two very ugly lesbians, one being a chola says my co-worker haha). they unfortunately couldnt because they had a balance on their account. there was $780 bill that needed tp be paid off and one the the ladies said that she had just paid off $900 some. they said they would just come back but left our curiosity lingering..

so we tried to figure out why their cell phone bill was so high. they werent going over their minutes, all of their texts messages were "in" so they werent getting charged for them, but then we foung the culprit.

$400 worth of hotline calls just this month. keep in mind their billing cycle is STILL not over. it's only ha...
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And sadly its not a customer!

So customer comes in having trouble with thier phone, went to check the warranty on the phone and I see that their term time is showing 1/2004-1/2006 but as says they are not eligible for new equipment until 10/2007. How does that work?!

So I call customer service to see what changes has occured on the account. And she thought it looked weird too (long story short customer got new equipment and signed a new two year but the term time didnt get added in the system) She calls the help desk and comes back and says no its all correct. OK...so what your are telling me is that the customer can cancel this line but they cannot renew it? 😳
HERE'S YOUR SIGN!

If you are reading this... and talking to a crazy bi-polar person talking about her son not talking to her and how she lives in a motel, I am SOOOOOO SORRY.


Seriously guys... this lady scares me. I am so sanitizing everything as soon as she leaves.

Customer just came in..

M-Welcome to cingular how can I help you?

C-Yes I just switched from cingular to qwest aren't you guys qwest now?

m-What?

C- Didn't qwest just buy out cingular?

m-?No