Shop Talk

Had a customer come in that had changed a bunch of settings on his phone, and came in with a slew of reasons why his phone was POS and that I should give him a new one. His biggest complaint was his phone didnt ring and he was missing calls. He had a motorola so I checked his sound settings and under loud he had silent selected as a ring tone. Did a master reset all was good. Gave his phone back and he looked pissed after I told him all his problems were solved. He left.

About 30 minutes later he comes in and says his phone is not working at all and that one he calls anyone it says something about entering a credit card number. So I take the phone back and immediatly check to make sure that NAM1 is the active line, sure enough he had...
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Are people just dumb today? I've had 2 people give me the same stupid answer to the simplest question.

ME: What's your cell phone number?

THEM: xxxx

I ask for the number and I get the last 4 digits. When is that ever a good answer to that question?

I'm ready for today to be over. I've already managed to get my car stuck in a snow drift, lock both sets of keys in it, and was an hour late. I'm the only one here and I've been getting chewed out all morning.

I'm going to go curl up in a ball in the back.

Wake me up when it's over.

👿

These things drive me crazy. Someone purchases an extended warranty through Radio Shack or some independent cell phone dealer somewhere that replaces the phone if something goes wrong with it. That's all well and good, but people don't understand that they need to go back to the original store to get their replacement phone. Three times this week, I've gotten an earful of people that have no insurance on their account. After some digging, I find out that they purchased an in-house warranty somewhere. Then they yell at me even more when I tell them they need to drive 6 hours (or whatever) back to the place where they bought the warranty if they want the phone replaced. Don't yell at me because you bought something that's an i...
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Erika Marie hit the quarter century milestone today people! LOL! Let's all give a hearty round of applause to a forum member who has shared much wisdom and insight into the wireless industry here at Phone Scoop. Erika Marie, I hope your birthday is as festive and alive as you are. I'm sure Chasey will see to that after work.

"I go to work at 3 AM in the morning and get off at 3 AM in the afternoon."

I can't even comment.

Young guy comes up to my counter and is obviously tweaking pretty hard. His hands are shaking and he has crazy eyes. He asks, "Do you need my id?" For what? "I need a credit check" Oh, okay. I let him know that we would require a $250 deposit and he replies, "candy store!" Uh, what now? He repeats, "candy store!" and I finally figure out that he would like to know where it is. I point to the store 20 ft away and he shouts, "AWESOME!" and takes off running at full speed in that direction. Wowee.

cute lil old lady about 80 or so.. our conv. went like this...

M: Hi! How can I help you?
C: Can you get this dang text message off my phone?? I just can't figure out how to do it.
M: Sure!

(few clicks, deleted)

M: There ya go!
C: Oh, thank u so much! Are you good with these kinda things?
M: I'm pretty good. What else do you need?
C: Well, I just bought a pedometer. Could you set it for me?
M: 😳 🤨


unbelieveable!

The message specifically says NOT to call from the phone that you're having troubles with. Why do callers continue to do that?! 👿

That sim cards and Micro SD cards are the same thing?

I just had a custy get mad at me because the V3m I sold her three months ago wouldn't fit her sim card.

😳 😲 😳

They aren't even the same size! How could you confuse the two! Anyway, she's saying that since her sim card from her old phone won't fit in it, that's a reason for her to cancel without fees. What do you say to that kind of logic? I sent her away, with USCC's CS number. Have fun somebody!

I had this couple walk in, ignore everything I asked them, ask questions of their own that I could simply answer if they were responsive to me, and then just doddle around for 30 minutes doing nothing! Out of the blue he just walked up to me and gave me his phone number. No reason, just walks up and says nothing just gives me his phone number.

"555-1234"
"uh...do you want me to look up your account now or what?"
"yeah?!"


That was the highlight of the visit. Very random guy. Too much crack.


So then I need the last 4 of his social... which he trips out about. "I have a password on my account so no one can get in." well that's great but I still need the last 4 of your social. "nope" yep "nope, I've never been asked for it b...
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I know I am wearing a cellphone uniform and have tons of cellphone literature around. There's also a sign on the kiosk that is a cellphone carrier but I in fact, am actually the mall directory. Feel free to ask me about stores not in this area as I have complete knowledge of the mall. 🙄

Or you can ask me where guest services ACTUALLY is and I'll be glad to tell you. At bar minimum don't get all pissed off because I don't know where some crappy mall store is.

And yes I am extremely bored today so chances are you are going to see a lot of posts today.

I just had a girl come in with a broken phone.

"Don't I get compensation for it breaking in two months?"

I said, "Are you serious? You broke it and you didn't pay for insurance, NO, you don't get compensation, you WILL be paying for a new phone."

She had really big gonzagas for a such a short girl so she probably bounces them around and gets her way.

Too bad I'm gay.

a customer comes in while you are waiting on someone else and chews you out because there is something wrong with their warranty phone?

This guy comes in and complains about every phone he has had. He broke his original phone twice and has exhausted his insurance claims and its upgradable. He won't upgrade because he is an idiot but you know how that goes..

I don't know why he complains to me..I didn't build the damn phones or write the software that make it work...I just about give him 50 cents to call someone who cares..

I got corporate to exchange the phone somehow..I think just to shut this guy up..We will see from here...

To be continued at some later date.........

Hope not....LOL...

Gotta love Sunday...

i hate those customers that come in demanding good reliable service everywhere, don't want to pay a dime for their phone, insist that we waive the activation fee, and then come in a week later complaining that the phone they got is "cheesy" and want to switch to a V3M or 520 at no charge. These are the same people that have no prob paying 80$ a month for wireline service, and going to walmart once a year and buying the latest cordless phone for $150 and cant even talk in the back yard with the thing and have no complaints... 😈

Why is it whenever someone has a high bill it's always something we did, not the customer.

C:Hey guys whatever you do don't let this guy change your plan. He made my bill 600 dollars.
M: Mam, I'll be gald to help you out as soon as I am done helping these people. If I screwed up your bill I'll be glad to take care of it then.

20 mins later...she was like #4 in line

M: Okay lets take a look at your bill
C: Yeah because you screwed it up. I told you if I did I would be back.
M: Ok let's see. Okay it says here that you had 300 dollars in minute overage. Seems like you guys just went over on your minutes.
C: Yeah but they charged me teh new plan price not the old one. Why?
M: Because we bill a month ahead. Each bill is the m...
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I just got done with a customer who was misinformed about a discount for their spouse being retired military (actually they get no discount as it has to be active duty, anyways). They told me that the reason they werent getting a discount was because cst care had told him their spouse who was the retired military wasn't the primary account holder (true but usually we will allow married couple to still go ahead with it). But because this wasn't true we broke the contract first so they should be able to get out of the contract without paying the early termination fee. Plus if they were to take this to court they would win.

Does anybody actually read the said contract?? It says mandatory arbitration plus it has no details whatsoever abou...
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Customer (while walking in circles around our kiosk): You guys got any case holders?

Me (after pausing a moment to compose myself and avoid laughing at the guy): For which phone?

C: Cingular.

M: Yeah. We have a lot of phones.

He showed me his phone at that point so I showed him the appropriate cases. But seriously, what goes through someone's head when they think that I can sell them a case that just fits all Cingular phones? @_@

This woman calls and screeches for a good five minutes before getting to the point of her call. She purchased phones at Nebraska Furniture Mart and hasn't received her rebates. Everyone keeps telling her to fax in her proof of purchase and she doesn't have one...which is probably why her MIR was denied. I can't print a receipt for her because her purchase wasn't made at a corporate Sprint location, but lucky me, I'm the only live person she can get ahold of (have I ever mentioned that our # is the only one listed in the phonebook out of all of the Sprint locations in Northeast Kansas? Should be fun once the kiosk closes!). After listening to her rant and rave, I offered the direct number for the Rebate Department, which she accepted, but not...
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So our management, like on the higher level, have absolutely no sense of pattern recognition... like none whatsoever.

About a year ago (a year ago last September) they made the abysmal mistake of launching a new ordering system software, company wide launch. It had not been well tested, and was the most defective, non-functional, worse-than-worthless pile of code ever conceived. We almost had riots during the Christmas season, because it was constantly down and crashing. It is still giving us trouble but works most of the time, a year and a half later.

But just as we are getting things vaguely under control with the worthless ordering software and they decided that we needed new call managing software...

And once again they launc...
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about my company. one of the questions is about how i've grown professionally with the company and how the company can further this growth...

someone help me come up with some good bs for this...