Shop Talk

My state had a bad storm last night, early this morning. I got into an accident ( not hurt, no body damage on the car, late to work, etc.) No mood to make jokes w/ customers. People come in "I can't believe your open? Ha Ha!!" Yes you did! Because you wouldn't came this morning! Go away!





But I do need to get some sales to offset my car repair ☹️

Our store is mostly tile, but we have 3 rugs with the company logo on them. Our higher ups are too cheap to buy us a vacuum, so we have to sweep the rugs with a broom. Every time I do this, at the end, I have a huge clump of long a$$ human hair! People are shedding in the store! Yech.

seriously. A (assumed) post-op came in today charging issues with a RAZR (incompatable charger). When s/he talked OMG it was a dead-on Dr. Girlfriend (go watch The Venture Brothers you you don't know who she is). It was a true test of my metal not to say anything. Durring the conversation and praise for fixing her phone (replacing the charger) she gave us her business cards (she owns a lingerie shop downtown).


Makes me wonder if I'll run into the Monarch at some point.

I work as an e-care agent for Sprint/Nextel and at least 5 times a day i have to address complaints about strange charges on invoices that invariably turn out to be for Premium Text Messages.

My question is: Can i get in on some of that action?,, I mean these content providers trick people into subscribing to useless services ie. joke of the day, horoscopes... you know that kind of garbage.

Can i become a content provider somehow and make tonnes of cash by tricking people into signing up for this stuff? I want my own short code. maybe something halfway usefull like hockey scores from last night or pga leaderboard updates.

This is going to be one of those "if you could design your own phone" threads. This is WZOM's first Universal (CDMA/GSM/iDen/WCDMA) phone, called the Genie. No signal, sound or charging problems. camera, sms, bluetooth, all the standard stuff. Now what one other feature would you put on your phone. Customer Tazer? Water repelant? Ability to call whoever you want at the push of only one button (hehe)

i just took a call from a customer whose voice turned from a females voice to a dudes voice in mid sentence?! a flawless transition! 😳 What was his/her problem....what was he/she thinkin 🤨

Ok its 30 min before i close the store .... are all the assholes coming out or what???
first customer was to busy eatting his f'n chocolate to actually tell me what he wanted!!! i don't read minds!!! uh!!eat the food before you come in the damn store!

All the schools in the area cancelled classes over three freaking inches of snow. The brats certainly aren't having any trouble getting to the mall though! I'm really cranky today and I already told a group of kids to stop messing with our brochures and go away, and their parents were only a few feet away (luckily they didn't give me any trouble). And then a guy tried to tell me that I HAVE to take post-dated checks or hold his debit card until tomorrow, but he wanted the phone today. God, I will not miss this place at all.

8hrs next week.. don't really want to lol

Home Depot smart home concept just opened up, were one of the first in the US to have it in there HD's, first on Long Island, NY. Part of it is a cell phone kiosk in the mix of the other poducts...you guys think its a flop?????

Any advice , sarcasm, tips are welcome!! I have to meet with potential new business account. I went out there and got this one and need a little help im new at business accounts! Any help?!

This month has been terrible for me. I'm at half the activations this month as I was at this point last month. It makes my days go by hella slow and I don't even wana be here most days. 😕

Ok, I've had this guy come in today, he was about 40 maybe, very classy man, nothing crazy about him. Then he opened his mouth and wow...

m= me
c= cust.

*little intro speech*
M: What can I do for you today?
C: Well, I'm looking for a phone I could use without a plan.
M: A prepaid phone? Then you just buy cards when you need them
C: No no, I want it to work whenever I need it. And it would stay charged all the time
M: Well, I guess you could purchase a car charger or a second battery.
C: No no, I just want a phone that will always work when I need it and I don't know, let's say I'm on vacation somewhere and I run out of gas, I could have someone come and give me some.
M: 🤨 I'm sorry, could you give me some more details plea...
(continues)

Guy pulls up in an 80's dodge caravan with the hood only partially latched. He gets out opens the hood and fiddles around with something on the engine. While he is doing this I take note of the spotty at best coat of paint on this vehicle, his long ponytail, handlebar mustache and patchy clothes, and think to myself (I hope he isn't coming in here). Of course he does. And of course he wants free Camera, Bluetooth, Flip phone. He didn't want to pay the $100 each and his friend got it for free somewhere else. I more or less told him to kick rocks.

honestly just had this:

me: thank you for calling sprint together with nextel my name is how may i help you?

customer: do yall have that disney phone?

me: .. say what?

customer: yea im lookin fo tha disney phone
(screamin children in the background)

me: i , er , uh, we dont own disney mam

customer: oh.

*click*

😳

Please share your stories of customer stupidity:

Me: Do you see a small circular sticker in the back of the phone? It has no letters, symbols or numbers on it.

Customer: What does it say?

is it not common knowledge that to return/exhange something you must have the packaging in which you got it?

seriously, is this something that people really don't know?

An old Slavic man came in several days ago with an old brick from the dinosaur ages (before Sony merged with Ericsson and when they made Sprint phones), complaining that the port on the bottom was no longer functioning and he could not charge it. He brought the original receipt from '98.
I knew there wasn't a tech in the area who would touch a piece of hardware like that (full size phillips screws?), so I suggested that he was due for an upgrade... about 6 years due.

He said sure... but he wanted a candybar style phone. We didnt have any left, but I had a manager from a state away ship in a 4930 for the guy.

I called him up and told him that the phone had arrived.

Shortly thereafter, he comes hobbling in, ready to finally do an up...
(continues)

Just had a guy call in, wanting to make financially impacting changes to the account he had the password, but was not the accounts point of contact, was even a note to double check the point of contact on the account and it was not him, he totally started cussing me out f this f that, you need to do as your told, i was like this is our policy sir, hes like no its not your f'n policy your policy is to do what i tell you to do!


me: sure it is sir, enjoy the hold music.

left him on hold for about 20 minutes

i feel slightly better

👿

C: What is a smart phone?

M: I rattle off basic universal functions/models of smart phones we carry...

C: So I just got this phone with bear something...errr

M:Bluetooth?

C:I think that's it. SO that makes it a smart phone, right?

M: No. It's actually a type of phone, not a func

C: (Cuts me off) So how can I make it into a smart phone?

M: You can't. Like I said, it's

C: Fine. Bye!

M: 😳