Shop Talk

So this 20something girl comes in to the store. we face a parking lot and she comes walking through the lot waving her arms and whipin her head side to side. walks in the door and you can see huge HUGE pits on her face. she had a serious problem putting clothes on cause it was snowing and she had booty shorts on. comes in and is ON METH FOR SURE. wiggin out with a cig she brought into the store. ironically enough she managed to touch everything in the store. Well finaly bought an ericsson charger and left. 5 hours later...it still smelt of cig smoke, meth adict and wh*re

So this lady's walking down the hall and is literally probably 50 yards away staring at me shaking her phone about chest high (not in a violent way, more in a "maybe this will fix it way"). So she gets here doesn't say a word and holds her phone out trying to hand it to me. I stare at her with a "wtf?" glare when she finally says "it won't stop!" I take the phone, do a hard reset (hoping there's water damage) which stops it. "What's wrong with it?" she asked. "The flux capacitor might be going bad, here's the warranty number." "Thanks!!! 😁 "

...or if you "take care of everything with this phone", or if you know all the socials an passwords on the account...NONE of this matters if you are not the account holder and you want to activate that phone. I will not be intimidated or threatened into violating company policy/losing my job because the account holder is at work/sleeping/off down the street banging your best friend. And as far as you threatening to cancel? You can't...CAUSE YOU'RE NOT THE ACCOUNT HOLDER!

*end of rant*
as you were...

Ok, our mailman just left our corporate store. And he droped off a letter hand written to our store. Opened it, there is a check in it with her portion of the bill. Where is CLEARLY gives the mailing address for the payment. GEEEEEEEZZZZZZZZZZZZZ. Why are people so stupid?

I mean a serious Gol Dang it.

Me: Hello. Thank you for visiting our chat service. How may I help you today?
Visitor: Hi JUSTIN
Visitor: I THINKING ABOUT PURCHASING A TREO 700W OR A VX6700
Me: Great! What features interested you in the 700w and the XV-6700?
Visitor: I NEED A DEVICE THAT I CAN SUFT THE WEB, EMAIL, AND USE MICROSOFT WORD.

Ok, so tell me when the internet and e-mail decided that they would be separate things. Because as far as I know, e-mail is a part of the internet. As in, when you have access to the internet, you can also check your e-mail. Let me know if this has changed recently, because otherwise I may not be able to check my e-mail ever again, because, at home, I just have internet. I don't have e-mail acce...
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ok i just had this happen to me
M=me
C=customer

m=cna i help you with anything

c=no just looking at the phones
m= ok (turns back to phonescoop)
c=(holds up the 7000 in his hand) whats this do?

m= 😳 um..what so you mean?
c=this says speaker phone whats it do

m=it makes your call volume louder
c=oh (pauses)

c=im not looking for a phone right now i still have a contract.
m=ok

c=i have you you know
m= 🤨 ? oh u mean sprint

c=yea. and i have this phone..(holds up dinosaur phone ive never seen)
c= can i upgrade today?

m=if you want but u wouldnt get the cheapest price

c=oh (walks off)

1. If the customer's carrier doesn't offer service in their house its not the carrier's fault its YOURS

2. Its always the guy you don't like who gets all the blackberry with all the goodies.

3. Without failure YOUR customers will always return to the store on your days off.

4. If the customer doesnt sign up for a text package and they have a huge bill... its YOUR fault.

5. No matter how many times you tell them there's an activation charge, theyll still claim you never made them "aware"

6. Your a crook when you tell them UPGRADE really means the 2 yr discount on a phone not FREE phone. Because their cousin "Vinny" told them they could get a free phone.

7. You must be lying when you tell them you can't use your Verizon phone...
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Has anyone out there had success when attempting to transfer a phonebook into an LG 8600 using a Cellebrite machine? I have a few UME24's that I've tried and I've tried multiple cables (#93) but can't write from my current Motorola V3M into this handset.

We are newer than new to this handset and I am beta testing it. I've been through some of the settings and changed the port settings to each different option but still had no luck.

Any help would be greatly appreciated!

Customer: I want to pay my bill.

Me: Ok, do you know how much you want to pay?

Customer: Yes.

Me: Alright, how much did you want to pay on it?

Customer: I don't know, can't you look that up?

Me: *bangs head on desk* DO YOU HEAR THE WORDS COMING OUT OF MY MOUTH????



I swear, the cell phone industry is going to be the next "postal" industry.

Customer: Do you have any bluetooth?

Me: Headsets?

Customer: Yeah, do you have any?

Me: Yeah. *show the various headsets that we carry*

Customer: Whoa, those are huge! They're bigger than my phone!

Me: 🤨 Have a good day, sir.

Hey phonescoop! I'm new, but I've got a few good ones! Today for example:

M- Me
C- Crazy old man

M: Hello! What can I do for you?

C: Well, lemme tell you what happened

M: OK

C: I was driving down that there road, you know RT # by 7-11, and a lady was comin out of her driveway, with THREE KIDS! I mean, she had three kids with her! And I was justa drivin, and I sees her talkin on her cella phone (yes, he said cella phone) and you know what I had to do?

M: What's that?

C: I was in my big Lincoln, and I had to CRASH my Lincoln into a ditch with trees and everything to save her and those three kids! But I saved those three kids though! But my Lincoln is worth a lot of money! And I think yall should be responsible for the dam...
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I really feel like the golden child today.

Apparently the muck-a-mucks are cleaning house because two people in my department that has at most 24 people (between 2 teams) were fired today for fairly similar reasons.

Apparently I have a lot more patience than I thought because I haven't hung up on anybody recently, I actually take the calls even if I think it's bull pocky that they're treating my department like the catch all for every other department in the building...

I think I deserve a freaking medal...

I know we post rediculous customer stories on here all the time but I was just curious what wiered sh*t your customers have gotten rediculously angry about.

Mine today got all mad at the end of an upgrade(they were perfectly happen up until this point) because their car chargers that they supposedly had just purchased won't fit their new phones. I love how they get pissy at me for this. 🙄

Anybody have any idea??? 🤨

Two Wows actually...

First one...

She ordered a bluetooth headset back on the 14th of December. It didn't come with a charger. Normally we would just do an exchange, send out a new set with a charger... but today is the 25th of February... she didn't bother to say or do anything about the lack of charger until now.

There's nothing we can do... isn't it just common sense that you check and make sure everything is there... even Walmart has a limit on their return time...

She's called us 3 times already today, twice her own self and once via Customer Care. She's gotten the same answer every time. (My department has spoken to her twice, and our admin once, both myself and admin noted the order... I hope Care noted the account as ...
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not sure what happened, but my 3 month old Blackjack just decided that it didn't want to allow me to turn "flight mode" off. It won't even let me perform a master reset. Anyone got any idea what's goin on?

which text plans are currently available with cingular?

👿 so I'm new to phonescoop but this stuff is beyond hilarious, just because all i have read so far has already happened to me and i wanna know if this has happened to you.

*sets the scene*

i want to go back to a job where if you make a mistake you just have to remake the sandwhich rather than now where when i make a mistake i'm on the phone with care for 47 minutes while the customer stands around worried that i exploded their contracts or made some horrible charge on their account... and even after you've annoyed care long enough and everything is fixed and ok you cannot convince the customer that everything is back to normal...

it's going to be a long day...

Hey everyone! I worked in the wireless industry for 6 years (5 at Sprint, and 1 at T-Mo), and I've done everything from Customer Care to Retail to Training to Indirect and back again. I quit it all about a month ago and went to a desk job at the Postal Service.

Its incredible how relieved I am to not have to deal with the constant insanity of customers. I feel such a weight off my back!!!

To those of you who are still in, I wish you all the best and I hope that you can make it in an industry that tried to kill me!!!

Much love, much respect!!!