Shop Talk

been at my job for 6 months, finally got the big sale that ensures job security and bucu cash. Even though it's done and I got it to completion, anxiety is still through the roof. farging call center life

I feel so sarcastic!

Just had a lady mumble her password and get pissed when I asked her to repeat it. She finally spelled it for me. "DUMBSH*T" was the word. Lady last week told me her favorite hobby was "f*cking".

Do people not know they're going to be required to give these passwords to agents when they create them??

http://youtu.be/WxxBYC6vYCo »

A good bit of comedy from an old friend of mine. 🤣

Suck, but can be fun.

I've done many serious ones, but I like to throw a random one in there to throw my DM for a loop. Today I called the suicide hotline, a couple days ago I called Reproductive Medicine and surgery center of VA.

Also hearing my coworker stumble through sentances is very amusing. "and who am i speaking to today with?"

Im easily amused.

Are usually slow. So I brought in my wedding invitaions so my manager (who is also my Maid of Honor) and I could assemble them.
But, it is pouring buckets of water, so naturally, that means we are busy with everyone and their grandmother 'just looking'. It really needs to stop raining now.

anyone else suffer from this at their work? I swear I'm going to leave a big booger on a working keyboard everynight so I'll have a working computer waiting for me the next day.

Cust: I have this little metal thingy and it says "micro sd"...wth is this thing and where does it go?!?

Me☹️smh) ma'am its a memory card for your music and pictures...it goes in your phone...

Cust: Will it erase the pics on my phone that I already have??? I'm afraid of putting it in!


OMG waaaay to hungover for stupid people today...

20 calls today and its not even lunch time 😢


I so don't want to be here anymore...only 3 days left though...kinda isn't helping the fact. I want out now!

Me: Thank you and may I ask if you are an existing Sprint customer or new?
Customer: yes
Me: I'm sorry, I am not sure which option you are referring to, may I ask if you could please clarify?

ME: Please contact our Pending Queue Department as soon as possible, as your order will not ship out until you have spoken with them. Just a second please as I get you the number to the appropriate department.
ME: Our Pending Queue Department telephone number is 866-860-****. Hours of operation are Monday-Friday 7:00AM-10:00PM, Saturday 8:00AM-8:00PM central time.
Customer: Ok I'll give them a call now, thank you for your time.
ME: You're welcome. However, please note, they are not open today, I would recommend calling first thing tomorrow morning.



Is it so hard to read before replying?

referred to one of our Receivers as a STD Receiver. haha

I guess it got a virus down there under the fan and wouldn't go away. 🤣



Receiver = TV box just in case you don't know what I'm referring to. 🙂

Are the reason i get so many headshots when i play COD.

My gawd people...

I just got a call and i heard the agent typing i said "This is _____ with _______ customer service in the programming department how can i help you?"

I then hear hold music...

Then i get this guy yelling at me in very broken english about a phone charge on his account...

I check the memo and it states that they apparently xferred to Equipment Escalation....they did not...

So now i have to explain hes been xferred to a wrong department and that just pisses him off enough to go ahead and ask for a supervisor....and ya know what? I dont blame him i would too...

This is the reason people HATE cx service....People need to take responsibility for there ...
(continues)

hokay... so
Customer calls in earlier this morning.

M: "thanks for calling red-headded stepchild wireless how can I help you"

C: "I got a phone from you all 19 days ago and it doesn't work. I know the return policy is only 14 days but I talked to tyler at the main office and he said that I could exchange today"

M: (facepalm) "Well our in-store exchange policy is 14 days but I would be happy to order you a replacement"

C: "No.. I think I'd like one now, you will be accepting it back, and giving me a new one"

M: "I will converse with my manager and see what I can do for you. I will call you back in 3 minutes"

C: "Listen mother****er!! You are really pi**ing me the f off right now. Are you going to replace my phone or do I ne...
(continues)

Me: Are you an existing customer or calling to join ****** today?
Cust: Yes
Me: ... 🤨

that a company that is worth $10 billion dollars would have a website that actually works and allows customers to order with out issues. I hate DIRECTV website and its a piece of crap, check out errors up the abra and they dont do crap about it, i miss so many sales because of it, what a piece of crap website urghhhhhhh!

That is really starting to hate the word: "manager" or "supervisor" to the point where you wanna rage out on customers every time you hear it? 👿

I have been in the wireless industry now for 2 years. I was a little skeptical at first on how I could increase sales and be successful. But with all the new phones coming out and peoples obsession to have the newest gadgets I been able to constantly increase sales.

About 2 months ago I got promoted to the highest volume store in our district. This month they want a 20% increase over last year even though I've had a 10% decrease in ticket so far for the year. I've had a horrible start to the month.

This is my first post on phonescoop. But I've been reading the news section pretty constant for a year. I've observed many successful business man post here. So thanks for reading this far, and my question is...

Any tips on how to increa...
(continues)

It smells like old french fries (gross).

If someone has a booger hanging out, I have no problem telling that person he/she has a hanger. I just can't bring myself up to task, when it comes to telling people they reek.

'Um, yeah... I farted... I did it so I could get some relief from smelling you...'

or

'I thought it was your birthday today, and I always give people soap and deoderant presents.'

I can't breath. help me people..... get me outta here.... why are you so close?....
(passes out from lack of oxygen)

before this job it had been a couple of years since I've worked at a call center. I had forgotten how much they threaten your job security. I get good sales, but not the big one they want. Good attendance. Good verbatim. But still on eggshells. Just got called to a mgrs desk who you don't want to be pulled to see. Heart attack city. It was a manager mistake thsnk god! But still, I need this job! Why do they hold our jobs over our heads and make us dance like monkeys? Awful tired of doing well and still being scared